Tagbike shop software Australia

The best POS software for a bike shop is built around the workshop. It should track every repair from booking to collection, message riders when the bike is ready and when a service is due, record serial numbers and warranties, and track apparel and helmets by colour, size and style. Local support and no transaction fees should come with it. The checklist below will help you compare systems.

A bike shop is two businesses under one roof. Out the front, a family is choosing a first bike and a helmet. Out the back, a mechanic has six services due by five o’clock and a frame waiting on a warranty decision. A basic till can take the payment, but it usually can’t run the workshop.

Bike shop owners have helped shape the bike shop features in our software, and we’ve been making POS software for independent specialty retailers since 1981. The advice here comes from that work, and the checklist applies whichever system you choose.

Do you need specialist software?

If you sell accessories and apparel only, with no workshop and no whole bikes, a general retail POS may do the job and cost less.

Things change once you run a workshop, sell bikes with serial numbers and warranties, or carry apparel across a full size range. General systems leave the workshop to a diary and job tags. That’s where jobs run late and parts go unbilled.

Ten features to look for in bike shop POS software

1. Run the workshop. Every job should be tracked from booking to collection, with parts and labour recorded against it. Ask whether workshop management is included or charged as an extra.
2. Schedule mechanics. You should see each mechanic’s workload for the day and the week, so bookings match the hours available.
3. Message the rider. A text or email when the bike is ready saves phone calls and gets bikes collected sooner.
4. Recall riders for a service. Reminders when a service is due bring customers back to the workshop, which is often the most profitable part of the business.
5. Record serial numbers and warranties. Each bike’s serial number and purchase date should be on record, so a warranty claim or a stolen bike report takes minutes.
6. Track apparel and helmets by colour, size and style. Size runs matter in clothing, shoes and helmets. You should see what sold and what is left in each size.
7. Offer club pricing. Pricing for local cycling clubs, applied automatically, rewards group riders and brings their friends in.
8. Import supplier invoices. Importing invoices from distributors, including PDF invoices read by AI, saves hours of keying, especially when new season bikes arrive.
9. Connect your online store. If you sell online, look for Shopify, WooCommerce or Magento integration, so one set of stock sits behind both.
10. Grow to more than one store. If you have, or plan, a second location, check that stock and customer records can be shared across stores.

What it really costs

Look past the monthly fee. Add up what each system would cost you over two years, including:

• Transaction fees. Some providers charge a percentage on every card payment. On a $4,000 bike, that’s a noticeable amount.
• Fees per terminal. A terminal in the workshop shouldn’t bring a bigger invoice.
• Find out whether phone support costs extra, when it’s available and whether it covers Saturdays, when the workshop is often busiest.
• Add-ons. Workshop management, service reminders, loyalty, ecommerce and accounting links are sometimes extra.
• A lock-in contract makes a poor choice expensive to undo.

Tower Systems has no transaction fees and no lock-in contract. Pricing plans for Tower Systems start at $145 a month including GST, billed annually, as at November 2026, and Standard and above include unlimited terminals at one location. See our pricing page for current prices and what each plan includes.

What to ask in a demo

Ask for a demonstration set up around your business, rather than a standard script. Take these questions with you:

1. Show me a service booked, assigned to a mechanic and completed with parts and labour.
2. Show me the message telling a rider the bike is ready.
3. Show me a service reminder going out six months after a sale.
4. Show me a warranty claim found by serial number.
5. Show me the size run for a helmet I stock.
6. Is support included, and who picks up on a Saturday?
7. Where are your support staff based?
8. How quickly can I talk to a real person?
9. Where is my trainer based?
10. Can you put me in touch with a bike shop using your software?

Switching without disrupting the workshop

Changing systems is where many owners hesitate. Plan for three things:

• Before you sign, have your existing data reviewed so you know what will come across, including open workshop jobs, serial numbers and customer service history. Tower Systems launched a streamlined data conversion service in mid 2026, drawing on many past conversions, and it’s fast and accurate.
• Choose the timing. Avoid spring and the weeks before Christmas. Winter is usually quieter in the workshop.
• Look for one-on-one training and a video library staff can use any time. Together, they make the first busy weekend much easier.

“Their support has been great for our business.”

— Peter, Bicycle Express, Adelaide

Australia and New Zealand

Whichever side of the Tasman you trade on, check three things: correct GST handling for your country, support in your time zone and local people on the ground. Tower Systems supports bike shops on both sides of the Tasman, with help desk staff in each country. The help desk is open six days a week, with after-hours help if a system goes down.

Frequently asked questions

What is the best POS software for a bike shop in Australia?

It’s software built around the workshop: job tracking, mechanic scheduling, ready and service-due messages, serial numbers and warranties, and apparel by colour, size and style. Then weigh the two-year cost and the quality of local support.

Can bike shop POS software manage workshop repairs?

Yes, if it includes a repairs module. Tower Systems tracks every job and mechanic schedule, and messages customers when the bike is ready, at no extra cost.

Is there bike shop POS software for New Zealand?

Yes. Tower Systems supports bike shops on both sides of the Tasman, with help desk staff in each country. Call 0800 444 367 to talk to sales in New Zealand.

What does bike shop POS software cost?

It depends on the provider, so compare the full cost, including transaction fees, terminal fees, support and add-ons. Tower Systems pricing plans start at $145 a month including GST, billed annually, as at November 2026, with no transaction fees and no lock-in contract.

Book a bike shop demonstration

Book a live demo: We’ll show you Tower Systems set up for a bike shop like yours, answer your questions and record the session so you can watch it again. We start by learning how your business works. If it turns out our software can’t meet a need you mention, we’ll say so. Call 1300 662 957 (Australia) or 0800 444 367 (New Zealand), or email sales@towersystems.com.au.