Most independent retailers want to be on the shop floor. Life doesn’t always allow it. A holiday, a sick day, a trip to see family, a second job. There are plenty of reasons you can be away from the shop.
Here’s something we hear often from customers. Time away is when they see the business most clearly. Standing behind the counter, you see the next customer and the next delivery. Step back, and you see the patterns.
Remote management is normal in small business retail
Managing remotely is common in our part of retail. Some owners hold down a job elsewhere while the shop builds. Others own two, three or more shops and can only be in one place at a time.
How you manage remotely is your call. So is whether you group several shops together for a single view of the numbers. Some owners want everything combined. Others prefer to keep each shop separate.
We’ve built Tower Systems to be as flexible as possible here. The setup you start with can change as your needs change. Add a shop, step back from the counter, or bring in a manager, and the software adapts with you.
Our software also runs in-store or in the cloud. You choose what suits the way you work.
The numbers come to you
You don’t need to be in the shop to know how the day went. Business intelligence reports and management functions are available wherever you log in.
Some of it happens without you lifting a finger. When a staff member closes the register and runs the end-of-shift procedure, the day’s sales and key figures are emailed to you straight away.
If the cash or EFTPOS balance is out, you know that evening. Not at the end of the month, when it’s harder to track down.
Alerts when something doesn’t look right
The software also watches for unusual activity in-store. If a staff member discounts a big-ticket item too heavily, or cancels more sales than usual, you get to find out without having to jump through hoops.
You can log in, look at the transaction and deal with it quickly. Small problems are much easier to fix before they become habits.
Admin on your own time
Remote access also means you can fit software work around your day.
If you’re on the counter most of the week, or short a staff member, stock maintenance and other admin can wait until you’re off the floor. Electronic invoices that suppliers send overnight can be processed over breakfast at home.
That leaves shop time for the work that grows sales: displays, customers and your team.
One approach for every kind of specialist shop
We see owners of bookshops, gift shops, garden centres, bike shops, jewellers and rural supply stores manage this way. The approach is the same across all of them. You can step away from the floor and still know what’s happening.
Built for every kind of specialist retailer
Bookshop, gift shop, farm supply business, bike shop, garden centre or jewellery store, the approach is the same. You can step away from the floor and still know exactly what is happening while you are not there.
Talk to us
If you’d like to see how remote management would work for your shop, or across several shops, talk to us. We’ll show you the options and help you choose the setup that suits you now, knowing it can change later.
AU 1300 662 957 | NZ 0800 444 367 | sales@towersystems.com.au
Contacting a human is easy.
Recent Comments