Good retailers know the value of personal service. They live it, deliver it, every day.
A customer walks in looking for a gift. You ask a few questions. Who’s it for? What do they like? What’s the budget? You show them a couple of options, they think it over, and you go back and forth until they find the right thing. That conversation is often the reason they come back.
Running a retail business is personal in the same way. Every shop is different. The owner, the staff, the location, the shoppers and the product mix all shape how the business works. Plenty of retailers and retail staff understand this.
At Tower Systems, we understand it too.
Training is personal
Our training is delivered by people, not videos you’re left to work through on your own. It’s tailored to your business and the way you trade.
A newsagent with a busy card department needs different help to a garden centre preparing for spring. A new owner taking over a shop needs different help to a long-time customer adding a new category. We start by understanding what you need, then train to that.
Our help desk is personal
When you contact our help desk, you can talk to a person. It starts with a conversation. We listen, ask questions and work through the problem with you until it’s sorted.
We’re a vertical market software company. We build POS software for specific retail channels and work only with independent retailers in Australia and New Zealand. That means the people helping you understand how shops like yours actually work.
Compare us on service, not just software
If you’re considering a change of POS software, compare our personal approach with any other software company on your list.
The tech stack is one thing to compare. Features matter, and we’re proud of ours. But software is useless without the level of service you need to get value from it. The best system in the world won’t help if you can’t get someone on the phone when your shop is busy and something isn’t working.
Ask each company you’re considering a few simple questions. Can I talk to a person when I need help? Will my training suit my business? Do your staff understand my type of shop?
We’re happy to be judged on our answers.
Talk to us
AU: 1300 662 957
NZ: 0800 444 367
Email: sales@towersystems.com.au
Contacting a human is easy.
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