Tagretail assistance

Buying point of sale software is the easy part. Getting real value from it every day is where the work starts.

Retailers ask practical questions once the software is installed. Who do I call when I am stuck? Can a new casual learn it on their first shift? What can it do beyond ringing up a sale? Does anyone listen when I suggest an improvement?

Tower Systems answers yes to each of these. The company has served independent specialty retailers in Australia and New Zealand for more than 40 years. Its approach rests on one idea: software works best when real people stand behind it.

Yes, you can talk to a human

At Tower Systems, a question gets a person. Support is delivered by a local team that understands specialty retail. The same is true in sales and in leadership. Customers can reach the people who make decisions about the business.

This matters on a busy Saturday when something needs sorting fast. It also matters for the bigger questions, like how to set up a new department or report on a slow category.

Retail is personal.

For quick answers at any hour, Tower Systems also offers an AI help desk. It launched more than three years ago and answers in plain language. Customers say it saves them time. It sits alongside the human team, not in place of it.

New staff can get up to speed quickly

Staff turnover is a fact of life in retail. Every new team member needs to serve customers confidently, and soon.

Tower Systems builds software for specific retail channels, not for every business type. That focus keeps screens and workflows relevant to the shop floor. New staff learn the tasks they actually need, without wading through features meant for someone else.

When a question comes up mid-shift, help is close at hand. Staff can ask the AI help desk in plain English or call the support team.

More than a cash register

A cash register records a sale. Good retail software helps run the business. Tower Systems customers use the software in three broad ways.

• Saving time. Automating routine tasks such as receiving stock, reordering and end-of-day processes frees hours for serving customers.
• Making more money. Sales and stock reports show what is working and what is not. Retailers can back winning lines, clear slow stock and use loyalty tools to bring shoppers back.
• Managing better. Clear numbers on margin, stock holding and staff activity support better decisions.

The AI tools in the software have found keen supporters among Tower’s most experienced retailers. Customers in their 60s, 70s and 80s report time savings of up to 8 hours a week.

Tower Systems also keeps costs predictable. It does not charge fees based on a retailer’s sales. It is payments provider agnostic, so retailers choose their own payment provider and control that pricing.

Your suggestions shape the software

Retailers know their shops best. Tower Systems built its Software Ideas platform to put that knowledge to work.

Any customer can suggest an improvement. Other customers then vote on it. The process is open, so everyone can see what has been suggested and how much support it has.

Those suggestions and votes guide what Tower Systems develops next. Customers see their ideas reflected in software updates, which keeps the product grounded in how specialty retailers actually work.

A community, not just a customer list

Tower Systems serves only independent specialty retailers in Australia and New Zealand. It does not chase franchises or chains. That focus shapes everything, from the features it builds to the people who answer the phone.

The result is software backed by people who understand independent retail and want their customers to succeed.

Contacting a human is easy:

• Australia: 1300 662 957
• New Zealand: 0800 444 367
• Email: sales@towersystems.com.au