The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Tagretail training

Personal Service Matters in Retail. It Should Matter in Your Software Company Too.

October 21, 2026
3 Min read
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Good retailers know the value of personal service. They live it, deliver it, every day.

A customer walks in looking for a gift. You ask a few questions. Who’s it for? What do they like? What’s the budget? You show them a couple of options, they think it over, and you go back and forth until they find the right thing. That conversation is often the reason they come back.

Running a retail business is personal in the same way. Every shop is different. The owner, the staff, the location, the shoppers and the product mix all shape how the business works. Plenty of retailers and retail staff understand this.

At Tower Systems, we understand it too.

Training is personal

Our training is delivered by people, not videos you’re left to work through on your own. It’s tailored to your business and the way you trade.

A newsagent with a busy card department needs different help to a garden centre preparing for spring. A new owner taking over a shop needs different help to a long-time customer adding a new category. We start by understanding what you need, then train to that.

Our help desk is personal

When you contact our help desk, you can talk to a person. It starts with a conversation. We listen, ask questions and work through the problem with you until it’s sorted.

We’re a vertical market software company. We build POS software for specific retail channels and work only with independent retailers in Australia and New Zealand. That means the people helping you understand how shops like yours actually work.

Compare us on service, not just software

If you’re considering a change of POS software, compare our personal approach with any other software company on your list.

The tech stack is one thing to compare. Features matter, and we’re proud of ours. But software is useless without the level of service you need to get value from it. The best system in the world won’t help if you can’t get someone on the phone when your shop is busy and something isn’t working.

Ask each company you’re considering a few simple questions. Can I talk to a person when I need help? Will my training suit my business? Do your staff understand my type of shop?

We’re happy to be judged on our answers.

Talk to us

AU: 1300 662 957
NZ: 0800 444 367
Email: sales@towersystems.com.au

Contacting a human is easy.

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Free POS software training from Tower Systems. Still free, still regular.

June 29, 2026
2 Min read
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Most POS software companies sell you the software and leave you to work it out. Tower Systems doesn’t. We run free training for our customers, on a regular schedule, and we have done for years.

Training long after you have started using POS software is valuable. We know and this is why we continue to offer free training to our customers.

This isn’t a one-off or a sweetener to close a sale. It’s an ongoing part of being a Tower Systems customer. Sessions run often enough that you can pick the topic you need, when you need it, rather than waiting for an annual roadshow.

The part people value most is the Q&A. You’re not watching a recording. There’s a real person running the session, and you can ask your own question about your own shop and get an answer on the spot. That’s rare. A lot of companies charge for it, or don’t offer it at all.

The training suits everyone. New staff finding their feet on the counter. Owners who want to use a part of the software they’ve never touched. People who’ve used Tower for years and want to sharpen up on the features added since they last looked.

Here’s what’s coming up.

  • Getting more from your sales reporting
  • Stock control that actually saves you money
  • Running a stocktake without closing the doors
  • Managing repairs and the jobs that come with them
  • Tracking the KPIs that tell you how the shop is really going
  • Loyalty and customer marketing built into your POS
  • New features you may have missed in recent updates

Topics rotate, so if the one you want isn’t listed this round, it’ll come around again. You can also tell us what you’d like covered. A lot of our sessions started life as a customer request.

It costs you nothing. It’s there because retailers who understand their software run better businesses, and that’s good for everyone. The shops that get the most out of Tower are almost always the ones that turn up to a session or two a year.

Click here to see the full list of sessions.

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Learning from a stocktake Q&A

June 18, 2026
2 Min read
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Here’s a video of a stocktake Q&A with a retailer earlier this week. It’s live on our YouTube channel:

A stocktake is one of the most useful things a retailer can do. It’s also one of the most put off. This session is about both — why accurate stock data matters and how to get it done.

We recorded this on June 16, 2026, as part of the Tower Systems library of practical support for independent retailers. We cover spot stocktakes and full store stocktakes, walk through security, talk about taking a backup before you start, and draw on experience from doing stocktakes in shops we’ve owned and run ourselves. We also answer questions from a retailer thinking through what they want to achieve in their own store.

This advice works for any small business retailer, not only those using Tower Systems software. The recording is part of a broad suite of stocktake advice and tools we provide to local small business retailers, to help them get this done accurately and efficiently. The education we offer is foundational.

Accurate stock on hand data changes what you can see in your business. You find the dead stock sitting in a back room that the system still thinks is sellable. You spot the gap between what your records show and what’s physically on the shelf. You get category performance data you can actually trust. From there, your reports mean more, year-on-year comparisons hold up, and if you’re feeding stock data into AI tools, the outputs are useful rather than misleading.

Tower Systems customers can access this session through the knowledge base, the chatbot, the training video library, or directly through the help desk. Stocktaking comes up constantly in support conversations, which is why we’ve built a substantial amount of material around it. Retailers who understand stocktake well get more out of everything else the software does.

Tower Systems builds and supports POS software for local specialty retailers — newsagents, gift shops, garden centres, jewellers, bike shops, bookshops, toy shops, pet shops, produce businesses, farm supply stores, fishing shops, haberdashery, antique shops, charity retailers, and more.

Find out more at towersystems.com.au.

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Free, ongoing training: getting more from your POS software

June 12, 2026
2 Min read
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It is 12 June, and this afternoon at 2:00 PM AEST Tower Systems runs its latest customer training webinar — The Profit Lens: Unlocking Your Store’s Growth — covering reports, insights, and data-driven decision-making. With the financial year wrapping up, the timing is useful.

Most businesses use a fraction of what their POS software can do. That is not a criticism. When you are managing staff, serving customers, and handling day-to-day operations, there is no spare hour to explore features you have not needed yet.

The issue is that some of those unused features have a direct bearing on margin, stock efficiency, and customer retention. Not knowing they are there has a practical cost.

Short sessions, practical focus

Tower Systems runs free training workshops for customers regularly. Each session runs 30 to 60 minutes and covers one area of the software in depth. Recent topics include:

  • Profitability reporting — using insights dashboards to identify top performers and clear dead stock
  • AI tools — automating product descriptions, blog posts, and supplier invoices
  • Stock control — rolling stocktakes and mobile inventory tracking
  • Customer retention — loyalty profiles, vouchers, and gift cards

No cost. No upsell. Part of being a Tower Systems customer.

Fits around the counter

Sessions run live, with the option to ask questions directly. Every session is also recorded — if a customer walks in or a delivery arrives, you can watch it later.

The full schedule and past recordings are available at the Customer Meetings hub.

Now,  a note about the value of POS software training. It’s simple, really. The better you understand how to use any tool, the more value you can get from using the tool.

This is 100% true with any POS software. It’s why we offer so many free training opportunities to our customers, in fact to anyone. We love helping retail staff learn how to achieve more in and for a shop using our POS software.

Our free training program is structured, interactive and evolving as customers provide feedback on other topics they would like to see covered.

The free POS software training we offer here at Tower Systems has helped us win more customers, for which we are sincerely grateful.

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Free POS Software Training That Actually Helps You Run a Better Retail Business

May 30, 2026
2 Min read
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Most small business retailers buy POS software, get it set up, and then use about a third of what it can do. Not because they are not capable. Because running a shop is full-on, and there is rarely a quiet moment to sit down and explore.

That is the gap our free training program is designed to close.

We run regular online workshops for Tower Systems customers — short, focused sessions that cover the parts of the software that make a real difference in a retail business. Each one runs 30 to 60 minutes. They are free. You can attend live or watch the recording when it suits you.

Free POS software training helps indie retailers thrive.

We welcome training topic suggestions from our customers. In fact, some of our best sessions have come from customer suggestions!

The topics are not chosen at random. They come from what we see retailers struggling with, and from what separates businesses that thrive from those that tread water.

Loyalty programs are a good example. Most retailers know they have one in the software. Far fewer have it set up in a way that actually drives repeat visits. Our loyalty webinar covers discount vouchers, loyalty points, catalogues, and gift cards — not as a feature tour, but as a practical guide to keeping customers coming back.

Reporting is another. The data is there every day — every sale, every return, every slow-moving product sitting on the shelf. Our reporting session shows you how to read it, what to act on, and how to stop dead stock from quietly draining your cash flow.

We also run sessions on AI tools, stock accuracy, smart ordering, e-commerce integration, quotes and invoices, and more. Each session is built around a specific outcome, not just a list of features.

For retailers who have been using Tower Systems for years, these sessions often surface tools they did not know existed. For newer customers, they accelerate the learning curve considerably.

Good software pays for itself. But only when you know how to use it.

Our next sessions are coming up soon. Check the schedule and register for the ones that match where your business needs attention. It costs nothing and takes less than an hour.

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New to the Business? Your First Two Hours With Us Are Free

May 29, 2026
2 Min read
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Buying an existing retail business is a lot to manage at once.

Staff to meet. Suppliers to call. A hundred small decisions before lunch. And somewhere in the middle of all that, a POS system you have never used before. The previous owner may have walked you through the basics. Plenty do not.

Tower Systems does something about that.

Two hours, one-on-one, on us

Every person who buys a retail business running Tower Systems software gets two hours of free personal training. Not a recorded walkthrough. Not a group session where your questions get queued. A real person from our team, working through the software with you, focused on your store.

No cost. No catch.

What those two hours actually look like

You set the agenda. Need to understand end-of-day reporting? We start there. Stock management the priority? Same. Have a specific supplier setup or loyalty program to get right? We work through it.

The point is not to demonstrate every feature. It is to get you confident on the parts of the software you will use every single day — so you are not guessing your way through week one.

Owners who do this training get up to speed faster and catch problems earlier. Two hours at the start is worth a lot more than two hours trying to untangle something that went wrong three months in.

We know independent retail

Tower Systems has built POS software for independent retailers for more than 30 years — newsagencies, gift shops, garden centres, homewares stores. Our support team has seen most situations and worked through most problems. They are not reading from a script.

That shows up in the training. It is specific, not generic. Aimed at people running actual businesses, not hypothetical ones.

Book your session

If you have recently taken over a business running Tower Systems, call us and lock in your two hours.

1300 662 957 or www.towersystems.com.au.

…

The right POS system or website for any retail business depends on the specific needs of the business. Tower offers POS software and websites made specifically for local small business retailers in a selection of retail channels. To see if we might help you…, request a free, no-obligation demo today.  

Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au. 

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