The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Tagsoftware support

POS software support in your language, whatever your language

July 24, 2026
3 Min read
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Small business retailers are loving that they can ask a question about out Tower Systems POS software in their language, and get an answer in that language.

Ask a question in Vietnamese, get the answer in Vietnamese. Ask in Mandarin, Hindi, Greek, Arabic or Korean, and the answer comes back the same way.

Our POS software customer service chatbot understands questions in more than 40 languages and answers in the language of the question. Not vague, generic answers either. Specific detail on how to use the software: which menu, which button, what to do next.

Tower Systems has offered this for several years now, and customers are loving it.

Here is why it matters. Retail in Australia and New Zealand is wonderfully multicultural. Plenty of shop owners and their team members speak English as a second, third or fourth language. They run terrific businesses. But asking a technical support question in English, about software, under pressure, mid-shift, is harder than it should be.

The chatbot removes that barrier. You ask in the language you think in. You get an answer you can act on straight away. No waiting, no translating in your head, no putting the question off because it feels like too much effort.

English documentation has been the default in POS software support forever. That default quietly excludes a lot of capable retailers. Support in 40+ languages, available any hour the question occurs to you, makes professional POS software support genuinely accessible across multicultural Australia and New Zealand.

To be clear, the chatbot does not replace our human help desk. Our people are still here, on the phone and by email, delivering the locally based support Tower Systems is known for. The chatbot sits alongside them, handling the quick how-do-I questions at any hour, in any language, so the humans can spend their time on the questions that need a conversation.

We think this is what good software support looks like now. The technology has caught up with who our customers actually are.

…

The right POS system or website for any retail business depends on the specific needs of the business. Tower offers POS software and websites made specifically for local small business retailers in a selection of retail channels. To see if we might help you…, request a free, no-obligation demo today.  

Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au. 

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What’s one key thing retailers tend to forget when considering Point of Sale software that if they had considered it, it would make a big difference?

July 1, 2026
2 Min read
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Today, let’s look at one thing too many retailers do not consider when looking at POS software and it is one thing that could make the world of difference to the value they harvest from using the POS software.

What to look for when choosing POS software

Choosing a POS software company deserves more scrutiny than most retailers give it. A polished website or a free hardware deal can look attractive upfront. Neither tells you much about what happens once you are a customer.

Customer service is where it counts

When something goes wrong mid-shift, a retailer often needs to talk through a problem before they can clearly describe what they need. That kind of back-and-forth is how the real issue gets identified. A chatbot cannot do it. An email queue rarely can either.

Some POS providers have removed phone contact entirely. For retailers who think better in a conversation, that creates friction — and it tends to show up as wasted time rather than anything that appears on a quote.

Tower Systems keeps the line open

Clients can reach Tower Systems by phone, email, or chatbot. Contact details for the leadership team go to every customer from the start, so there is a clear path for anything that needs more than a standard reply. Call us and see for yourself how easy it is to speak with someone.

Before signing, ask the basics

Is the support team local? Do they know standard retail terminology? Do they work in the same time zone? A scripted offshore call centre and a direct conversation are not the same thing, and the gap becomes obvious the first time something urgent needs fixing. Personal service matters when it comes to helping retailers since retail is personal after all.

Support is part of the cost

A POS system that is difficult to get help with ends up costing more than it looked on paper. Retail runs on relationships, and the relationship with a software provider is one a business relies on most when things are not going well.

Tower Systems has supported independent retailers across Australia for decades. Visit towersystems.com.au to find out more.

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