This is the post nobody wants to read and every produce and farm supply retailer should.
These businesses sell products that carry obligations. Agricultural and veterinary chemicals, restricted products, items with handling and record requirements. If records are requested — by a regulator, an insurer, or a lawyer after something has gone wrong — the answer needs to be a system, not a memory.
What turns up in stores is a folder. Sometimes a good folder. Often, though, a folder with gaps, kept by one person, and unavailable when that person is away.
Our Tower Systems software for produce / stockfeed / farm supply businesses includes hazardous material information support, with notifications and documentation. The product carries its own information. The right prompts appear at the point of sale. You can see for yourself if this serves your specific needs based on the materials you sell.
The benefit at the counter is that a casual on a Saturday is guided by the software, depending on how you have it set up. They do not need to know which products carry which requirements, because the system raises it. That is a training benefit as much as a compliance one.
The benefit later is retrieval. A question answered in minutes, from the system, with the detail intact.
Two things are worth saying plainly.
Software does not make a business compliant. The obligations belong to the business, and they vary by product and by state. What good software does is make the right process the easy process, and make the record retrievable.
This is also not only about regulators. Stock control on restricted products matters. So does knowing which customers buy what, and how much, across a season.
If these records live in a folder, it is worth seeing how a system handles it. Send Tower Systems a note on how it is managed today. The response will be honest about whether there is an improvement available. If there is not, that will be said.
It’s important to us that we pitch our software where we are certain it serves the need. We have other businesses we can suggest you look at if we think we are not the right fit based on what you tell us.
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Contact us: sales@towersystems.com.au or 1300 662 957 or research us: www.towersystems.com.au. Locally made. Locally supported.
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