Here at Tower Systems we think you need the certainty of easy access to our people from support to accounts to management. This is why we publish a contact list with our weekly customer service email. This contact list includes names and direct contact details for senior management.
The first step to good customer service for any software company is to provide names of real people in authority with whom you can speak directly. Too often we see POS software companies hide behind a nameless number or email address.
Our website also provides names, contact points and photos.
