Tower Systems provides these touch point services to all customers using our POS software. They are services we have found small business retailers appreciate and enjoy. These services are provided at no additional cost:
- Theft check. A business data assessment and analysis to determine if employee theft is occurring in the business. We have people who have been used by police and prosecutors to testify as expert witnesses in successful prosecutions.
- Business check. One of our senior analysts researches the data being cultivated by the software for the business. A report is prepared on what can be seen in the data. The goal of this assessment is to provide insights the retailer might otherwise not have seen for themselves.
- User meetings. We host two cycles of user meetings each year – in the first and second half of the year. These are in capital cities and major regional centres. The user meetings provide free training and an open Q&A session. They are always attended by senior management from Tower Systems.
- Online training workshops. These are held for all Tower customers. Access is free. They can connect and participate from anywhere in the world.
- Tower Systems has a structured approach to escalation of any issue about which a customer may be unhappy. This facilitates getting the issue outside the help desk and in front of the leadership team for more independent assessment.
- Supplier engagement. Tower Systems has a structured approach to working with suppliers to facilitate seamless connection when it comes to business data. This process sees many suppliers already participating.
- One-on-one training. Unlimited personal individual training each year.
- Knowledge base. This is a self-service facility with access to articles, videos and more that help our customers learn how to use the software. It is like a living and evolving user manual, but much better.
There is an extraordinary difference between Tower Systems and others. Our commitment is consistent and absolute. We are grateful for the opportunity to serve.