POS software help desk live Saturday support

Today, as is usual, the office based POS software help desk of Tower Systems is up and running and providing live assistance to retailers using our POS software.

This office based service is in addition to our after hours service and our senior management escalation service.

Saturday POS software support is loved by retailers. It demonstrates an understanding of the different work cycle of retail versus office based businesses. being office based means it can achieve more than a mobile service and this enhances the customer experience.

This is another Tower AdvantageTM .


How POS software can help small business retailers manage employees more effectively

POS software can do more for small business retailers than they may think. Good POS software, like that from Tower Systems, goes deep into the business, away from the sales counter, helping in many ways.

Help with managing employees.

  1. Easily create rosters and share these with employees how and where they want.
  2. Track sales by employees.
  3. Track sales by time – allowing shift comparisons.
  4. How employees understand performance in the context of what they can do to help the business and themselves.
  5. Cut time taken on everyday tasks such as end of shift.
  6. Eliminate often frustrating tasks such as the daily backup.
  7. Give employees information that helps them more effectively serve the business.
  8. Bring certainty to the counter and help employees be more consistent.
  9. Provide employees with vital information about products so they can be consistently knowledgeable.

POS software customer: I love your training!

We were thrilled to be able to catch up with a Tower Systems POS software customer some months after their installation so see how things were going.

I love your training, just love it. What they did in the shop was fantastic but it’s the videos I really love.

I love that I can get my staff to watch them and track their progress.

I know the importance of training and thanks to your videos I am seeing improvements in performance.

Better still, these videos help me make more money.

Tower Systems offers access to more than 130 professional videos for use by customers at any time and from anywhere. These videos significantly enhance the Tower customer experience.

Our video training library is part of a comprehensive training program of in-store, over the phone, group and local workshop training. Our offer is comprehensive and constantly evolving based on customer feedback.


How POS software helps small business retailers from the front door to the back office

Software is only as valuable to a business as the contribution it makes. This contribution can be measured in time and money for its from these two that all other benefits flow. Here are ways our point of sale software will help gift shops, jewellers, bike retailers, pet shops and more make more money and free time

  1. Better customer service. Our software guides the sales process and gathers all necessary information, freeing retail staff for selling.
  2. Saving time. Using our software, sales are processed quickly. As retailers ourselves we have focused on delivering fast and efficient processing for sales.
  3. Reducing theft. Stores without a POS system are more susceptible to employee theft. In fact nearly 50% of retail shrinkage comes from employee theft. Our software can help to significantly reduce or eliminate these occurrences. We draw your attention to suspicious behaviour. For more security, you can password protect any area that you do not want employees to be able to access.
  4. Better decisions. We provide access to real-time information. Whether you have one store or 30 stores, you have instant and up to the minute access to sales numbers, stock, margins and more. This ability to have instant and accurate information enables you to make the absolute most out of your investment.
  5. Increased sales. In many ways throughout the business we help with this.
  6. After sales marketing. Using our loyalty program you send targeted letters, emails, and direct mail to customers based on purchases and other criteria. We have several loyalty options.
  7. Payment integration. With integrated Eftpos you can un clutter the counter, streamline sales processing and make record keeping easier. Time and money saved.
  8. Reduced mistakes. Using our software you can cut paperwork and this cuts mistakes. You can rely on the software to advise sales data and thereby stop you buying products which are not selling. Good retailing begins with good buying.
  9. Better integration with suppliers. Thanks to the supplier links in our software you are able to give suppliers data in return for better deals. There are many case studies in our files of this working to the benefit of our retail customers. Good retailing begins with good buying.

POS software training videos loved by small business retailers and retail employees

trainingvideosTower Systems offers retailers using its POS software free access to a video training portal where the software can be learned at the pace of the learner.

Retailers love this training resource. They love that they can tap into training anytime anywhere. They also love that the training is arranged by curriculum. They love that they can track employee progress.

With more than 130 professional videos, the owner training resource is valuable and extensive – with new videos added this year.

This resource alone is a reason some retailers join our community.


Small business retailers love free POS software training

Screen Shot 2015-04-27 at 6.33.19 amHow do you know which software company is the best? beyond the software itself, after sales service is the key. Tower Systems is a leader in the field of consistently good, engaged and valuable after sales service.

For years, Tower Systems has offered free weekly live training workshops – accessible online. They continue today.

Hot topics soon book up. Tower Systems responds by adding more sessions. Our customers love this. We love it too!


Free POS software workshop: The New Loyalty

LoyaltyComing soon to capital cities and regional centres: The New Loyalty, a FREE workshop on an innovative approach to loyalty in retail comparing, points, BOGO, 2fer, buyXgetY and other shopper loyalty programs. This is an EXCLUSIVE event from Tower Systems for any retailer.

This workshop will take retailers being the scenes and share data from a range of businesses, showing how a good loyalty program is helping retail businesses grow in highly competitive situations.


Helping newsagents switch POS software

Here at Tower Systems we follow a professional and structured approach to switching retailers from POS software they no longer wish to use.

We extract all data we can get access to. Unfortunately, some POS software companies restrict this as if they think it will reduce the number of businesses moving from their software.

We provide training reflecting the software they are switching from.

We provide senior management access outside the help desk to manage the transition.

We prove that not all POS software companies are the same.

It can be challenging moving from one POS software package to another. we try and make it as easy as possible. With years experience moving many hundreds of retailers to our software we have practical knowledge on which to draw. This helps us help small business retailers make the transition.

We are grateful for these opportunities.


POS software company survey on after sales service

We recently were interviewed by email about after sales service for retailers purchasing our POS software for an article to be published shortly. Here is our response.

What kind of after-sales support is available with your POS software?

Our Australian based help desk is available Monday through Friday from 7am AEST to 6pm AEST and on Saturday from 7:30am AEST through 3pm AEST. We also offer 24/7 after hours support at no additional cost.

Our help desk services (office hours and after hours) are backed up by escalation to senior management of the business. Every customer is given the direct mobile phone numbers of our national management team including the owner of the company – as a measure of transparency and commitment to service.

Each week we host a live online training workshop covering a part of the software. This includes a Q&A session. Access to this online workshop is free.

Via our website we provide access to a comprehensive and constantly evolving knowledge base of articles and documentation. This is accessible 24/7 and can be searched using regular English terms. It is 100% non-technical, user friendly and designed for self service.

Our customers also have free access to one on one training.

Plus our customers have access to a FREE backup check service and a FREE theft check service.

Do you charge on-site servicing fees?

If a customer wants additional training then we may charge for that but our experience is that it is not necessary given the free services they have access to.


Comparing discount vouchers from POS software companies

We know the discount vouchers generated by our POS software work well based on feedback from hundreds of retailers using them. We know they drive traffic, revenue and profit. We know they fund themselves. You can see the benefits in the P&L.

One competitor, POS Solutions, has on their company blog published extensively criticising discount vouchers. Having now compared their facility to ours we can understand why.

The Tower Systems discount voucher facility is completely different to the POS Solutions discount voucher facility. We have counted twenty key differences between our facility and the facility POS has. This comparison was undertaken on documentation POS published on their blog recently. Their settings documentation enabled us to compare facility for facility.

The twenty differences demonstrate greater flexibility and power in the Tower discount vouchers facilities. This could be why our customers love them and why we are able to leverage discount vouchers for profit in our own retail businesses and why POS Solutions talks discount vouchers down.

Our opinion is we would talk the facility down too if we only had access to the settings POS has documented.

There are some similarities – in six areas. 23% of the available comparison points. While the two software companies call their facilities discount vouchers, they are clearly not the same thing.

UPDATE (8pm 27/4): We note POS Solutions ‘responded’ today – but what they wrote is not really response. They use obscure and unrelated quotes from others and say nothing about the specific comparison we have made what what is in the document they published about their own software and what we know is in our software. That they have responded as they have indicates they have no response other than to try and divert attention from the difference in response retailers get from their software versus ours. Retailers love our discount voucher facilities and the outcomes they achieve.

They have reproduced a screenshot from our software and used it incorrectly and inaccurately. Their time would be better spent serving their customers with better software.

UPDATE: (10:30pm 28/4): Garth Brennan a POS employee has commented on their blog saying we don;t detail the 20 differences. We have learnt our lesson of not being specific about differences between our software and POS – so as to not show them what to fix. The document we used was a comprehensive document by POS detailing how to use their software and all of the settings opportunities in their software.

The Director of POS talks down discount vouchers as not being viable, to working. What that may be the case for his software, it is not the case for us. The evidence of success is strong despite their wishes that it would be otherwise.

UPDATE: (7:05pm 30/4): Garth Brennan now says their comparison was about the cost of our voucher program. It cannot be as they have no idea of the cost. They claim there is a cost of 4.6% The problem is they are making assumptions on how their system works. Our cost is considerably less as retailers using the facility know. Their system is not our system thankfully. This is why so many customers love our system. Bernard Zimmermann the support director of POS weighs in too trying to walk back his own document we compared with. We took the document he made public and compared with the equivalent document for our software. Each document outlines the settings available. This is where the differences emerge. POS users wanting to use a successful discount voucher program are discovering this for themselves. I think this is what is driving their comments about this post.

We understand POS wants to talk discount vouchers down. We suspect we would if our software had only their settings.


Tower Systems helps newsagents compete with supermarkets through newsagency software

Talk to any small business newsagent today and they will tell you about renewed competition from supermarkets. Thanks to our ownership of newsagency businesses we have insights and experience we can leverage to help Tower Systems newsagency customers through our industry standard newsagency software.

Through our newsagency management software and the customer service which backs the software we can help newsagents reflect a point of difference they can leverage against competitor supermarkets.

The leverage opportunities in our software and services are unique to us. We’re not writing about them in detail here because to do so would give followers something to do.

The purpose of this post is to remind our customers we can help in non-traditional ways, ways on which you can bank to leverage a point of difference over businesses you worry about and see as too big to compete with.

Our management team is here for you with advice, training and assistance for you to use our industry standard software to compete efficiently and effectively.


Tower Systems support arrangements for Anzac Day

Screen Shot 2015-04-24 at 8.07.55 amTower Systems write to its customers to outline customer service arrangements for tomorrow, Anzac Day.

While the after hours help desk services will remain fully open and active along with our senior management escalation services, our office based help desk will be closed for the day out of respect for Anzac services and commemorations around Australia and New Zealand.

Ensuring customers were aware of Anzac Day arrangements well in advance of the day is another example of transparent and good customer service by the business.


PayPal payment integration with POS software helps small business retailers

PayPal LinkTo help retailers using its POS software, Tower Systems has produced a video on how to use the PayPal link in retail for receiving payment from customers. This video demonstrates the link that is available now to all Tower customers.

Tower Systems was the first POS software company in its specialist marketplaces to offer the direct PayPal link last year.

The educational video produced by Tower shows how the link works in a retail business.

We are thrilled Tower was selected by PayPal for this honour.


POS software company says no and loses a sale

We lost a sale recently because we would not give a sales prospect exactly what they wanted. What they wanted and what we do here at Tower Systems through our POS software were not aligned.

We are a specialist retail channel software company, offering software highly tuned and tailored for a specific selection of retail channels. We do this well. We don’t offer bespoke software unless enhancements developed could benefit one or more of our specialist retail channels.

In the instance we are writing about today, a sales prospect wanted something specific to their business which had no value to any other customer. While we could have done the work it would have taken attention away from commitments to existing customers. It was for this reason we said no thanks.

While it is never easy to walk away from revenue, we appreciate the long term relationships we have in our select group of retail channels and feel we are better served serving them than investing too much time serving the needs of one customer.


POS software help desk outbound calls demonstrate thoughtful customer service

The Tower Systems POS software help desk is not your average POS software help desk. One way this is demonstrates it its outbound call strategy, reaching out to businesses using our software to offer advice and assistance when not asked.

This proactive approach to providing a service is all about delivering unrequested assistance and helping small business retailers achieve unexpected beneficial results from their POS software investment.

Part of a structured program put in place by senior management and executed operationally through our help desk professionals, the outbound quiet customer call strategy is is much appreciated. We love the appreciative reaction from some when we call to offer help.

Too often we year of POS software help desks which struggle to get to inbound calls for days. resourcing the service so we are able to get to inbound calls quickly and have capacity for our exclusive outbound service is a point of difference we are thrilled to leverage.


Tower Systems helps small businesses affected by NSW storms

The Tower Systems help desk has been helping newsagents and other small business retailers with advice and other assistance though difficulties of dealing with water on equipment, power outages and other damage caused by the dreadful storms.

We have ensured that calls from businesses impacted by the storms are given priority and this will continue for the next few days until we see things have settled down.


POS software helps gift shops, small business retailers handle special orders

Screen Shot 2015-04-07 at 10.14.08 amThe POS software from Tower Systems has excellent facilities for handling special orders, pre-orders and other forms of orders for customers that are unique to the customer and a point of difference for the business to offer.

Special orders and customer pre-orders are a point of difference for small independent retailers over big businesses. Being bale to do this with consistency and certainty can help these businesses more successfully compete.

Thanks to years of refinement and working with retailers in a wide variety of retail situations, Tower Systems offers a competitive advantage from the recording of customer details, tracking an order,k advising its arrival and handling a range of payment options including time payment.

We have retailers today transacting valuable business in pre-orders of highly valuable product as a result of these tools in the software. They are financially better off today and over the long term as special order customers tend to return for more orders.


Tower Systems helps Plants Plus retailers migrate to new loyalty offer

Plants Plus garden centres using the Tower Systems Garden Centre software have appreciated the migration path offered by Tower to switch from the loyalty program used centrally by Plants Plus to the new facility adopted y the group.

Working with Plants Plus head office and their service provider, Tower systems has offered a seamless and valuable solution which helps these garden centre operators to ensure continuity of service to loyal customers.

In addition to the Plants Plus loyalty facilities, Tower supports several other loyalty offers – delivering appreciated flexibility to garden centres for their support of shopper loyalty … encouraging return purchases. From points based programs to dollars off immediate loyalty rewards, the Tower software provides flexibility to retailers looking for options through which to drive customer engagement.

Developed in close consultation with garden centre operators and other independent retailers, the Tower software offers business building facilities on which retailers can rely to drive business growth.

What sets Tower apart is the practical advice it provides for integration of the facilities into the business.


How our Pet Shop software company cares about local small business pet shops

Screen Shot 2015-04-07 at 9.30.51 amBeyond awesome pet shop management software, easy to understand training and helpful backup support, Tower Systems helps pet retailers in practical everyday ways.
Take our shop local campaign. We have developed artwork pet retailers can use to promote their businesses to your community. We provide access to an ever-evolving resource of digital art which can be printed locally, use on Facebook pages or on other social media platforms to reinforce the shop local pitch.
We can provide digital art retailers can use on receipts to extend the reach of shop local pitches. The art included with this post is just part of the range available for free.
Given the big businesses with which pet shops compete and the money they spend on advertising, we wanted to offer independent pet retailers practical help, for free. So we created our latest shop local artwork series. We’ll happily share the artwork with anyone.

How does this connect with our Pet Shop software? In our software you have access to facilities which help you better connect with shoppers, facilities which help you practically compete with big business, facilities which provide growth opportunities.

Small business retailers appreciate support in making the locally made pitch

Screen Shot 2015-04-12 at 3.57.45 amThe free marketing collateral we released for small business retailers is being appreciated. Retailers love that the collateral is available without strings, is free and is unbranded.

We are thrilled with the feedback and are working on adding to the suite of free collateral available from our website.

We are grateful to be in a position to give back to small business retailers.

Covering a range of themes, the example included with this post is most popular as it promoted LOCALLY MADE – a very strong message in any retail situation.


Expanded POS software beta program to help small business retailers

Tower Systems has overhauled its POS software beta release program, with an open call to all customers to apply to be considered for the beta program.

Retailers in the program will receive early releases of software enhancements in return for feedback on changes delivered.

Through the open call to all customers Tower Systems is ensuring a wide pool of participants. This is important as diversity in the test community helps ensure diversity in the software testing and this results in better software.


Retailers love free roster software from our POS software company

The free roster software released by Tower Systems to its customers two weeks ago has achieved excellent take-up. Businesses have established rosters and are using the software to more carefully manage labour allocation. One feature of the roster is that it shows the cost per day of the rostered labour. This is vital for any business seeking to manage operating costs.

Cloud based, the roster software can be used right away without the need to install any software.

Thanks for user feedback we have been tweaking the software, taking on board terrific suggestions from customers eager to help us make this software even better. We appreciate this help.

This new software from Tower Systems is another way the company is being true to its motto: We’re here to help.


POS Software company offers free small business help

POS software company Tower Systems added a new page to its website a week ago, offering even easier access to the free resources it develops for small business retailers. At this page you will find a growing library of resources you can use in any situation to promote your business. It’s another way Tower Systems is offering practical help to retailers, living the company motto: We’re here to help.


Good Friday POS software support coverage

Tower Systems offers 24/7 support for retailers using its POS software and today, Good Friday, is no different. Our after hours numbers are available for urgent assistance. Our escalation numbers are available as a backup to our usual after hours numbers. This layered approach offers more than escalation, it offers a level of access to senior management on which our customers can rely.