Using POS software to help small business retailers and their suppliers help each other

Tower Systems has commenced another project to help a group of small business retailers to connect electronically with a supplier – through our POS software.

Building stronger ties between retailers and suppliers is a key objective for Tower Systems as through this it can help small business retailers save time and reduce inventory investment. Suppliers benefit through reduced labour costs for serving their retailers.

The Tower technology plays several roles. These roles are tailored to the needs of partnering suppliers and retailers. The detail is usually quite unique as experience has shown that connecting suppliers and retailers is not a one size fits all approach.

We have been able to draw on experiences from one particularly engaged retail channel to help in others. Having the runs on the board helps us to show what can be achieved for all stakeholders.

We are not being specific about this latest project here for commercial reasons.

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More free POS software training helps small business retailers leverage technology

Small business retailers are loving the consistency of our free live training workshops. That they can participate interactively in the sessions without having to leave home or their business is a bonus.

The investment by Tower Systems in regular professional training is further evidence of the practical help we provide week in week out for our community of small business retailer customers.

Here are some of the POS software training topics we will be covering in coming weeks:

  • Using Targeting Marketing in Retailer
  • Reports that will change your business
  • Getting Ready for EOFY
  • Stocktaking Made Easy
  • Retailer software settings you will be shocked you have access to.
  • Using the Honeywell PDE Scanner
  • Free Up Cash in Your Business Today
  • Getting Ready for EOFY

This training is in addition to the free one on one training we offer our customers at times to suit their schedules.

Training is vital in valuable use of POS software. Tower Systems provides access to this training long after the software is installed.

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POS Software customer: I couldn’t have done it without you

A retailer on winning a major award in their retail channel called out to Tower Systems people at the event when receiving the award saying:

I couldn’t have done it without you.

Then, to the room they said:

When I needed help, Tower was there. When I need to understand my business Tower was there.

We take helping our customers seriously. from providing useful and valued software to wonderful and practical support to business advice and guidance. We’re more than your average software company because we’re here to help.

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Happy stories from the POS software help desk

For years now we have ended our help desk team meetings with everyone sharing a good story – something good which has happened in a call or visit with a customer. We did it again today.

It’s a thrill hearing positive stories about our customers and their interaction with the software. This is a well-established tradition we will continue as it reminds us of why we do what we do.

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POS software installation video helps small business retailers

Screen Shot 2015-03-10 at 7.00.15 amTower Systems has released a professionally produced video of a recent ten-store installation of our POS software.

The goal of the video was to demonstrate the professional approach by the company and its people to installations. The video shows a calm, structured and professional approach to training that small business retailers can trust.

This latest video is another helpful resource from the team at Tower Systems. we are grateful to all who participated including our customers and their employees.

Tower Systems is sharing the video with sales prospects and others as part of a different approach to guiding people to make the right choice for their business when selecting a POS software company with which to partner.

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Public holiday POS software support

With today a public holiday in VIC, TAS, SA and ACT, POS software company Tower Systems has support coverage for its customers operating through our usual lines. Our usual help desk service is backed up, as always, with our 24/7 all hours service. Plus our senior management escalation contact points are up and running.

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POS software cloud backup service offers retailers better quality of life

While retailers using the Tower Systems POS software have had access to cloud data backup services for years, it is the company’s recently released subscription service that retailers are embracing. It’s fast, easy to setup and seamless in approach.

Prior to the release of this new service last year we tested it in our own shops for months to establish the most appropriate settings. the result is a service retailers love.

Created as a self-serve option for our customers, this backup service is one of a range of backup options. Tower Systems customers can setup their own cloud backup service, then can even backup to drives and USB sticks. The options are broad and easily selected.

Using the new service is one customers love because it comes with double security. Plus it offers owners peace of mind as employees cannot change or tamper with the backup. It delivers security over data in a way that matters to small business.

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Professional POS software hosting offers peace of mind for retailers

Tower Systems has partnered with a respected off site server fame facility to offer retailers a secure and safe server access service. Eliminating the need for locally hosted services requiring local expertise and attention, this service leverages expert attention from a business which offers such facilities to major companies.

With best-practice up-time, speed, built in redundancy and other benefits, this approach to hosting is perfect for retailers who want to focus on retail and not be bothered by technology maintenance and support. It is ideally suited to businesses with multiple outlets and is available in a diverse mix of locations.

The service partnered through Tower Systems is up and running and serving businesses with time savings and other benefits. The company launched the service quite some time ago.

This is another Tower AdvantageTM.

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How long should you wait for your POS software company to call back

At the Toy Fair in Melbourne yesterday, where we are demonstrating our Toy Shop software, we heard from a user of other POS software that they usually wait two days for a help desk call to be returned. That is unacceptable customer service in our view.

The majority of calls to our POS software help desk are taken when a customer calls us. Our customers can set their own call priority and thereby their own call back parameters.

No calls are left unanswered for two days, not even one day. We understand retailers call when they need help and our goal is to deliver professional help in a timely manner.

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What does the weekend look like for the POS software company

Like many of our retail business customers, here at Tower Systems weekends are busy as we’re open for business and helping retailers to get the most out of our POS software. Take today, here’s what we are up to in our business today serving our customers:

  1. Several of our team members are working at the Reed Gift Fair in Sydney
  2. Staff are working in our retail businesses – using our software ourselves … walking in the shoes of our customers
  3. Our help desk is open in our head office offering an personal office based service.
  4. Our knowledge base is accessible for plain English searches.
  5. Our online video training library is accessible for training you can access from anywhere.
  6. Our after hours help desk numbers are live for 274/7 service from our expert team.
  7. Our senior management escalation team is on hand to handle any escalation issues.

The help we will provide today, if it is like other Saturdays will include help with using the software, business advice, business performance analysis assistance and being a shoulder to lean on.

Saturdays are busy. We like it that way.

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POS software company helps retailers compete with big competitors

Small and independent retailers often feel overwhelmed by the size and power of big national retailers with which they compete. They feel they cannot match the might and power of their big competitors.

Here at Tower Systems we help small and independent retailers to take a structured approach to competition.

Thanks to facilities in our software, small retail business owners can show they businesses as competitive at key touch points without having to invest in expensive infrastructure. They can deliver personal service, add value and enhance relationships in ways that present their business as more connected and engaged than big competitors.

The best way to approach feeling overwhelmed by anything is to take small steps to confront the challenge or challenges. This is where Tower Systems can help, even outside what is traditional software company. Through our years in business including years owning retail businesses, we have experiences on which to draw to help independent retailers to position themselves differently to competitors and thereby to grow.

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POS software company delivers on customer service

Screen Shot 2015-02-12 at 7.52.51 amPOS software company Tower Systems delivers free learning opportunities to retailers and retail business employees using its Point of Sale software with a continuous program of free online live training workshops – covering topics often suggested by customers.

The regular availability of quality and interactive training is a genuine point of difference for Tower Systems. It is the company delivering on its promises and living up to its sales pitch.

When we promise something to our customers we deliver said Tower Systems Managing Director Mark Fletcher. We see companies saying they offer regular training yet you can’t find it listed anywhere, not even their customers know about it. Here at Tower, we know that actions speak louder than words.

The company’s online live training workshop schedule is listed on its website and regularly promoted to customers. Access is 100% free is Tower funding the platform including the phone call for voice access.

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Love in the POS software

loveWe have included a nod to Valentine’s Day with the breakfast on offer at our POS Software co. head office this morning. The heart shaped donuts are a bit of fun for Valentine’s Day tomorrow, a retail season important to many of our customers.

Every day here at Tower Systems the love flows as we develop and support software that helps independent retailers run better and more enjoyable businesses. We love what we do.

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The high cost of a poor choice in POS software vendor on small & independent retailers

We have been helping another retailer switch from another POS solution to POS software from Tower Systems. In helping with the transition we have got to hear stories about their previous experience. The most damning is the having to wait two days to get a call back on a software issue which was harming their business.

The issue was a financial error made in the software which was not enabling them to complete their financials and thereby settle on the sale of the business.

The POS company they were using was not responding ofr the times they did respond the help was not of use, the help desk people seemed to not care about the financial cost of what appeared to be a bug in the software.

The owner of the business estimates that the software they switched from had cost them tens of thousands of dollars.

Using our software now they have accurate financial data and are able to move forward on their business plans. They were happy to throw away their other POS software and pay for our software because of the resolution it brought to the issues the other company was ot resolving.

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POS software customers love training

Retailers using the Tower Systems Point of Sale software have snapped up the second outing of our free training workshop: POS software settings you will be shocked you have access to. We are scheduling another and this will be followed by another if it fills up.

We have been running free online training consistently for years and will continue as long as our customers want.

This training is more about achieving business outcomes than the traditional how-to of software training. Small business retailers love it.

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Good POS software can drive the relevance of your small or independent retail business

Choosing the right POS software for your business can re-energise, refocus and redefine your retail business.

Choosing the wrong software can hold you back.

The challenge for small and independent retailers is: which POS software is the right POS software.

Leading Australian POS software developer Tower Systems is clear that its software is not right for all retail businesses. Indeed, the company focuses on a select group of retail niches, vertical markets as they are called, in which it refines software to specific needs of teach of the markets.

This specialisation sees Tower Systems become deeply involved in and knowledgeable about each of the retail channels in which it serves. It’s deep specialisation results in offering software functions through which specialist niche retailers can reinforce their relevance.

For example, a pet shop using the specialist pet shop software from Tower Systems has pet shop management facilities that are unique and tailored to their needs whereas a generic POS software package only offers generic facilities that are offered to all retailers. These generic facilities are less likely to enable the pet retailer to reinforce their specialisation compared to a general retailer.

Specialist software in retail niches helps specialist retailers embrace their specialisation.

This is the Tower AdvantageTM in action. A suite of specialist tools that are constantly evolving thanks to the engagement of its 2,850+ customers.

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Sunday retail management advice: use your POS software to tell your stories

One way independent retailers can compete with big businesses is by telling stories about products – how to use them, how to care for them, where they come from, who made them, why the products matter.

Using the Tower Systems POS software retailers are able to share these stories in a consistent and professional way – on receipts and other document communications with customers.

This is our management advice for today – use the ability to personalise receipts and other documents for sharing stories with customers – to enhance their experience with what they purchase from you.

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POS software product categories help retailers gain different views of business

catBeing able to analyse business performance from a range of views is vital to independent retailers. While most POS software products permit analysis by product department and supplier, too often they miss the opportunity for analysis by category.

In gift shops this is particularly useful where you may not replace a range with more stock from the range but, instead, find something else appealing to that shopper. This is where category level performance reporting is most useful.

Tracking sales of products that appeal to a cohort of shoppers provides a valuable of business performance that can guide better restocking decisions. It is especially useful at trade show time when looking for new products but products which appeal to those who have purchase other products from you.

The Tower Systems POS software provides multiple views of sales data to enable this type of analysis in small and independent retail businesses.

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POS software customers love secrets

Like all good software, there are gems within the Tower Systems POS software that are not widely known or that have been forgotten. The company yesterday hosted a full house online workshop where it outlined the hidden gems in the POS software. Customers loved it. Many let us know they learnt of functions, options and facilities they did lot know exist.

Tower Systems hosts these free online training workshops to help retailers learn more about their software and through this to leverage more value from their IT investment.

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Free POS software training for retail business employees

The Tower Systems Training Academy offers retail business owners and employes the ability to learn our POS software at their own pace and in their own location.

Business owners and employees using the Tower software can learn how to use the software when and where they want without having to pay extra for the privilege.

The training helps ensure new employees learn the software properly and it provides existing employees the ability to refresh knowledge and learn more.

With retail changing and demands on business owners and their employees growing, good knowledge is vital to efficient and profitable newsagency management.

Professionally produced in-house by Tower Systems and peer-reviewed, this training program is accessed through curriculum platform just released on the Tower website.

This wonderful online training resource is another Tower AdvantageTM.

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Stunning POS software receipt design shows off the pet shop business

Screen Shot 2014-12-31 at 12.37.15 pmTower Systems has the best installation and training people!

Look at how one of our retail partners is using their Pet Shop Software to offer receipts that look stunning.

This receipt was created by a member of our installation and training team while onsite installing our software.

The receipt has all the detail you could want for an accurate record of the sale.

Plus it has a unique barcode for easily finding the sale in the future.

And then there is the ad for the dog wash service – attracting shoppers back into the business.

The receipt is capped with the business logo.

Flexibility in receipt design is a hallmark of the Tower Systems POS software – all our retail partners have access to this so they can make their own beautiful receipts.

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A day in the life of our POS software company

Here’s a candid look at a day in the life of our POS software company. The video was shot just before Christmas. It shows real people working passionately for our small business customers.

We’re a diverse, engaged and professional bunch of people who love small business retail and the technology we make to serve businesses in this sector.

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Tower Systems POS software on the Microsoft Surface takes POS mobile

surfaceposAs retail businesses adopt to opportunities in 2015, Tower Systems is well placed to take the POS software from behind the counter thanks to support for mobile devices including the Microsoft Surface.

While we have offered mobile access to our POS software for years, the Surface is exciting to retailers as they look for opportunities for more engaged competition in 2015.

The Surface is versatile and fast in running our software. Having reference sites helps as we can show the software running in a live situation.

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