The easy way to learn how to use POS software – for retailers & retail employees

towertrainingTower Systems makes it easy for retailers and retail business employees to learn its smart POS software when and where they want through a comprehensive cloud based POS software Training Academy.

Through this exclusive to Tower academy users are able to learn the whole software or just the part of the software they are interested in at that time.

Customers tell us they love this resource and appreciate the investment we make in maintaining it as useful for all retail niches we serve.

The Training Academy is exclusive to Tower and serves as a valuable point of difference – winning new business for us.

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POS software advertising screen promotes gift shop software

twr-adscreenThe photo shows how a customer-facing screen in a retail business using our POS software can promote the business to drive impulse purchases to shoppers facing the sales counter. This ad careen and software serving ads on the screen is part of the solution embedded within the Tower software.

Available on a range of computer hardware, the photo shows a new release of the HP all in one POS register. Tower Systems is a key partner of HP.

Note the visual link between the ad on the screen and the pull up banner behind the counter – this shows off how a retailer can visually connect ads and in-store displays.

 

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Sunday retail business management tip: use your POS software to balance your register

The end of shift balancing should take only a few minutes using the Tower Systems Point of Sale software.

Once you enter the count for each denomination of notes and coins you’re done and the software does the rest of the key work: banking sheets, business performance comparisons, sales by department and other reporting as may be selected by the business.

The Tower approach is deliberately safe for the retailer in that it reduces the opportunity for theft. It is also fast and structured – helping businesses breeze through the end of shift with speed and certainty.

Good POS software gets these every day tasks right from the outset.

This is our management tip today – use your POS software to guide and manage your end of shit process.

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Smart receipts show off good POS software

twr-smartreceiptRetailers using the POS software from Tower Systems have the ability to produce smart receipts that customers like and that help drive more sales for the business.

With the ability to promote on the receipt, retailers can make a soft pitch to customers. The example provided here shows the use of a QR code – generated through the free QR code platform offered by Tower Systems – for connecting with the Facebook page of the sample business.

Using a receipt to attract Facebook page likes is just one of many uses of receipts available to Tower customers thanks to flexibility in receipt generation and management through the POS software.

Retailers in all market niches served by the Tower software use receipts in different ways – some are unique to their channel while others are of appeal to all retailers.

Existing customers can learn more about receipt options through free training videos, live training workshops, one on one training and through our extensive online knowledge base.

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Cloud based POS software / Xero link attracting retailers

The launch last month by a seamless integration between our Tower Systems Point of Sale software and the cloud-based Xero accounting software is attracting new customers for Tower Systems. Some of this new business is coming from accountant recommendation while other interest is being driven by Google searches. We’re thrilled that our own cloud-based approach to xero / POS software integration is generating so much interest.

Our confidence is also boosted by our own experience using Xero as the accounting package for our own retail businesses. This personal experience helps us go beyond the traditional support retailers would find in their POS software company.

In offering a subscription based service we are making it easier for retailers to budget and manage the costs of accessing the platform. Our approach mirrors the Xero approach – retailers can align timing and they appreciate that.

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POS software training academy continues to help retailers and retail employees benefit

towertrainingThe Tower Systems POS software Training Academy which offers access to more than 130 video training resources continues to be a loved and embraced resource for the close to 3,000 retailers who partner with Tower Systems.

On the landing page for the Training Academy, retailers can access single training videos as well as curated courses for their particular retail niche as well as for areas of their retail niche.

This unparalleled training resource is valuable not only to retailers Tower Systems partners with but to their employees who can complete learning and receive a certificate of achievement that can help them find future work.

Tower Systems remains alone in offering such a comprehensive service to retailers in its spaces.

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VIP discount vouchers take retail shopper loyalty to a whole new level in smart POS software

vipvouchersSome retailers prefer to give customers a card and to accrue points to a loyalty program based on purchases. Others prefer a voucher offering $$$ off their next purchase to drive faster loyalty.

Thanks to smart software development, using the Tower Systems Point of Sale software retailers can  combine both using its- a VIP card and discount vouchers to bring to retailers and their customers.

The combined VIP Discount Vouchers are a powerful double-value customer engagement device – available to all retailers using the Tower software. It’s a facility that has been in the software from the launch of these loyalty tools, something some retailers have been using with success for quite some time.

To help retailers understand the opportunity and to leverage it for their commercial benefit, we have added fresh advice and content on VIP Discount Vouchers to the knowledge base accessible by our customers. This is another way tower Systems is helping retailers to get more from their software.

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Sunday retail business management tip: demonstrations help drive sales

There is nothing like getting out on the shop floor and modelling, using or playing with products to help drive sales.

High street retail is, after all, tactile.

Retailers competing with online have this over online businesses – the opportunity for tactile engagement.

Our experience working with a variety of retail businesses using our POS software has revealed the wonderful and valuable success that can come from active shop floor engagement with products: from low priced impulse lines in convenience stores to high-end trees in premium garden centres to gilt-edged dinner sets in homewares stores. Engaging with a product and encouraging shoppers to touch and feel products can drive excellent sales results.

This is our retail management tip today – be tactile with products and get your products in the hands of your customers.

You can beat online businesses with an engaged touch and feel approach. The key is to follow this up with purchase. In some situations this is best achieved with an offer. In other situations it is achieved with easy shop-floor selling.

The key for high street retailers is – play to your strength of touch and feel.

Enjoy! 

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Brisbane Gift HQ trade show busy already

gifthqThe first day of the Brisbane Gift HQ is not even half over and already we have had excellent interest from gift shops, homewares stores and newsagents looking at our software. We have also caught up with several customers.

On our stand we are showing off our terrific software as well as sharing business bustling advice.

We are the only software company at this trade show.

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Briefings start on new POS software

Tower Systems has expanded its briefings on the facilities in new POS software that is just a few weeks away from commercial release. With the intensive quality assurance process close to finalisation the commercial release are close – thereby enabling these latest briefings to commence.

Delivering access to new facilities and genuine operational gains, this new POS software use sure to be embraced and loved y retailers in the various specialist retail vertical markets operated by Tower Systems.

Jewllers, bike retailers, garden centres, gift shops, firearms retailers, newsagents, adult shops and pet shops will benefit from this new and fresh software.

From business management to shop floor operation retailers will love the new generation facilities in this new POS software from Tower Systems.

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Helping retailers setup a loyalty program using POS software

pos-loyaltyTower Systems helps retailers run loyalty programs: from one on one training to live group training workshops the compare offers personalised and interactive training. It supplements this with excellent training videos that professionally support how to establish a loyalty program in your retail business using our software.

The screen shot on the left shows how our customers can access one of the training videos – from within our mature and content-rich POS software knowledge base.

This video is another example of Tower Systems delivering on its support promises. rather than announcing what we will do as is often the case with software companies, we have delivered excellent support and training resources that our customers can access when and where they want.

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Tower Systems users awarded

XchangeIT, the independent EDI platform for newsagents, yesterday awarded ten newsagents for excellent compliance with its strict IT standards. Tower Systems is proud that the majority of businesses represented in the awards list are Tower Systems users.

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Newsagency benchmark study announced

Leading newsagency software company Tower Systems has announced an end of financial year newsagency sales benchmark study. This latest study is set to provide an excellent insight into 2014 trading for Australia’s small business newsagents.

Past newsagency sales benchmark studies by Tower Systems have been referenced by banks, economists and others looking to understand the trading conditions being experienced by newsagents.

The company undertakes this work on a pro bono basis for newsagents.

With close to 1,900 newsagents using the Tower software, the company has more than 65% of all newsagents using newsagency specific software as customers.

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POS software screen design improves retail sale throughput

posscreendesignThe design of a POS software screen can make or break the use of the software. Tower Systems delivers a professional screen for the sales counter, one that is easy to learn and follow, a screen that is straightforward and one that guides the sales process.

Tweaked and adjusted over the years, Tower Systems through its software helps retailers to transact efficiently, accurately and valuably – delivering smooth service to customers and valuable business for the business itself.

The decades of experience of the Tower team shows off in the evolving POS software screen design.

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Extra POS software EOFY training fills

trainingbusyWe are thrilled that the additional POS Software end of financial year training we scheduled has filled up. So we added more. They filled too. We have scheduled even more.

Our customers are loving the training.

While our software does not have specific tasks to be completed at the end of the year, it is a good time to do some housekeeping and business performance reporting. This is part of what we cover in this training.

We are grateful to our customers for embracing these free training opportunities.

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Tower Systems launches POS software Xero integration

xerolinkIt’s official! Tower Systems has launched the Xero integration option with its POS software in a formal announcement to its customers sent by email last week.

The announcement from Tower detailed the connectivity approach, pricing, technical details and other aspects of the Xero POS software integration that the company has been using in its own retail businesses for some months now.

Interest in the Xero integration has been strong from the preliminary announcements made y the company. Xero is clearly popular in independent retail and the accounting businesses that serve them.

We are thrilled to be bringing the POS software Xero integration solution to market and appreciate the support from the team at Xero to make this happen.

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POS software thermal barcode label design flexibility loved by retailers

thelabelRetailers using the POS software from Tower Systems have the ability to design their own product price and barcode labels. They can choose the fields to include and the placement of these fields – allowing a business to tailor label layout and design to serve their needs.

The level of flexibility offered by Tower Systems is rare in POS software. It has evolved over time thanks to advice from retailers using the Tower software and their support for an engaged continual improvement program for the software.

Jewellers, garden centres, newsagents, gift shops, homewares stores and others love the product label flexibility and the variety of options available.

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Sunday retail business management tip: knowing redemption behavior key to loyalty success

voucherredeemRetailers using our Discount Vouchers from within out Point of Sale software are loving the valuable reporting tools that back up this unique and successful shopper loyalty program. Smart retailers use the voucher reports to tweak voucher settings to get the best valuable possible from the shopper loyalty program.

Using the suite of reports that back the Discount Voucher offering, retailers can get a fresh perspective of their business and better understand shopper behavior. This delivers excellent business insights and through these a smart retailer can derive excellent commercial benefits.

Tower Systems also offers a free analysis service of Discount Voucher engagement to provide a fresh eyes support for retailers who would like to see what others see in their business data.

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Newsagency software set for exclusive advances

Great news!  Work has commenced on several fronts for valuable advances in newsagency software. Tower Systems is working with some newsagent suppliers / partners to  deliver business growth opportunities.

One international partner chose to partner with Tower because of its extraordinary newsagency retail footprint. Serving in excess of 1,850 current and active newsagents using the Tower software, Tower Systems is able to provide access to what we believe is the largest single small business channel-specific community.

The results of these new development projects will start to be seen from the next quarter.

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POS software training studio busy for EOFY

studio-trainingThe video / online training studio we have at our head office is getting heavy use these weeks as we broadcast hours of free online training for retailers on making the most of End of Financial Year opportunities.

Our live and interactive online workshops are streamed from this studio using the internationally respected Web Ex service. the studio itself is equipped with a camera, professional quality microphone, sound proofing and lighting – all to help for a more enjoyable experience for everyone.

The production facilities aside, the real asset is the knowledge shared by our experts as they speak with fifteen os so of our customers in each session.

It is a thrill to see retailers from around the country and in different situations connect and network with each other.

Access to this live training is free.

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Helping retailers handle pre-sales and special orders

presellThanks to smart tools in our POS software retailers partnering with Tower Systems are able to pre-sell products ing before they arrive in-store and know that when the goods do arrive the stock will be managed appropriately for customers, being set aside for collection and with an email of text message being sent advising that the goods are indeed in-store and ready for collection.

These pre-sell facilities manage order collation, payment and other tasks necessary to confidently and comfortably selling products in advance of them being available in-store.

This is another way the Tower software pays for itself.

These tools are used by jewellers, bike retailers, gift shops, newsagents, nurseries and other retailers.

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Free QR code platform helps small & independent retailers harvest shopper details

qrkiQRki, the free cloud-based QR code generation and content hosting platform developed by Tower Systems helps small and independent retailers to collect shopper details in the form of competition entries and loyal shopper information.

QRki is free for everyone to offer small and independent retailers with a tool they can use to effectively compete with major retailers who use QR codes in-store to provide enhanced customer experiences.

Any retailer or any business can access and use QRki, you do not need to be an existing Tower Systems customer.

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Xero POS software interface interest encourages retailers

xerolinkOur soft launch here of our POS software / Xero cloud based accounting software interface is exciting plenty of retailers and their accountants. We have a growing group of existing and prospective new customers keen to leverage the link to help small independent retail businesses grow.

This week we have finalised documentation explaining the seamless POS software to Xero link and outlining the low-cost for access to it through our software.

We are very excited for the commercial release once we are through the current beta process.

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Another Victorian newsagency switches to Tower Systems

We were thrilled last week that a large Melbourne-based newsagency switched from their long-term use of other newsagency POS and home delivery software to our Tower Systems Point of Sale and home delivery software.

Customer details, newspaper home delivery details, run details and other information are transferred during the conversion process.

We will also provide comprehensive training to the management and employees of the newsagency – during the switch over and long after.

The employees at the newsagency have access to more than 130 professional training videos so they can learn the Tower software and refresh their memories on how to use the software at any time.

They also have access to a searchable knowledge base – which can be access 24/7.

Plus they can call the Tower help desk and appreciate quick responses.

277 newsagents have switched their businesses from using POS software to the Tower Systems software.

Mike Hill would like to help you switch.

Mike has personal experience using other newsagency software when he worked in two different newsagency businesses.

Mike has been working for Tower Systems for four years – most recently managing our customer service / help desk team. His knowledge of our software is excellent. Thanks to his family association, Mike’s knowledge of and commitment to the newsagency channel is deep.

To find out what Tower Systems can offer to help you switch, call Mike Hill on 0423 848 482.

Mike will visit your business, discuss your needs, check your hardware, explain the conversion process and answer all your questions. He will also share details of some reference sites – newsagents who have made the switch.

Serving 1,876 newsagency businesses around Australia, Tower Systems has the experience, resources and commitment to serve your business today and long into the future.

Mark Fletcher, owner of Tower, is also happy to take your call at any time on how he and his company can help your newsagency. Mark’s number is 0418 321 338.

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