Tower Systems is not one person or even a few people. Tower Systems is a team of IT and customer services professionals working together to deliver to small and independent retailers excellent POS software backed by excellent service.
Through the year when people take a break to refresh and recharge other team members step in to ensure continuity of service. Our services continue right through, even this blog and our other public facing contact points.
Being available regardless of individual leave situations is essential in any business serving small business retailers as these businesses themselves never close.
Customer service is as much about easy contact access as it is about the knowledge shared. Often we find contact is about talking through questions and processes more so than problems as such.