Outside of our help desk and separated from our POS software installation team, we have a unique role that exists to help small business retailers settle our software into their business.
We created this role some years back to help people nervous about installing a computer into their retail business to learn the system at their own pace and through this to build a confidence in and love for the software.
Offering a service like this helps Tower Systems provide a more enjoyable customer service experience. We are able to settle new users in away from the help desk, through a service where there is little time pressure.
This is another Tower Systems AdvantageTM of which we are very proud.