Small business retailers using the repairs management software from Tower Systems can rely on the software to streamline operations, reduce paperwork, improve customer service and deliver outcomes that help the businesses grow repairs revenue.
the repairs facilities in our software have been developed in close consultation with customers across a variety of retail channels. Plus, the repairs software is regularly enhanced – too deliver evolving solutions to meet evolving needs.
Tower Systems serve a number of specialist retail channels with repairs management software appropriate to the needs of businesses in those channels. Initially developed in response to the needs of our jeweller customers, these features are now utilised by clients in a number of different retail markets.
Some of the functions our specialist retail software’s repair features are being used for include:
- In Jewellers: Jewellery and watch workshop repairs, dated manufacturing.
- In Bike Shops: Bicycle and tricycle repairs, warranty returns.
- In Garden Centres: Landscaping services management.
- In Firearms Stores: Gunsmithy and equipment repairs, warranty returns.
- In Pet Shops: Aquarium installations.
Repairs management software is flexible, serving a range of needs outside managing the actual repairs themselves. The flexibility in the software enables it to be used in different businesses for different purposes – from job management, to workshop management and traditional repairs management.
The software tracks the labour and resources used from a billing and inventory management perspective. It also handles allocation of repairs or parts of a repair to venues outside the business (for contracting and supplier exchanges or repairs for warranty issues, for example) and tracks repair staff and couriers used in shipping repairs. Once the repair is ready for pick-up by the customer, the software finalises the billing and advises the customer by SMS or another preferred method. Payments are processed with the usual depth of our retail software’s point of sale functionality – customers can make multiple payments against a repair or a specialist manufacturing, pay through cash, EFTPOS, PayPal or other methods.
Tower Systems streamlines the repairs process, facilitates good communication and helps bring management certainty to the overall repairs process in your business. It helps local independent businesses provide the kind of professional, personal and efficient repairs services that major corporate stores and online-only offerings can only dream of.
Serving a number of specialist retail channels gives Tower Systems the opportunity to provide more comprehensive and flexible repairs/job/manufacturing management software. Our customers continue to provide feedback and influence the development and support of this software feature, from firearms stores to bike shops and more.