While some are writing off the the Australian small business newsagency channel, here at Tower Systems we are proud to be enjoying growth in the use of our newsagency software and our newspaper home delivery software.
The growth is coming from new business – people switching to Tower from other software and people expanding their businesses.
We have geared for the growth with expansion of the help desk and other customer facing services in the business.
With the most widely used software in the newsagency channel, we are chosen as the safe software company, the one strong enough to help newsagents navigate change as they transform their businesses.
Last week, here at this blog, we shared our commitments to newsagents. We think these commitments are a positive reflection on our support for the newsagency channel. The commitments differentiate us:
Here are our commitments, our promises, to you:
- We will not leave the newsagency channel. With more than 1,750 newsagent customers today we are here for you.
- We will fight for you. Beyond our software, outside of support, we will help with supplier issues, business strategy and other challenges you confront.
- No locked-in support. Taking support coverage is optional. We never block access to your software if you choose to not take support coverage.
- Fast support. Most calls are handled when you call. If not, we call back fast.
- Easy management access. The leadership team of Tower Systems is available if you need them. We take customer service seriously and personally.
- Updates when you choose. You are in control of when you load updates.
- You are listened to. We offer the only transparent, user driven, software enhancement suggestion service. All our customers are listened to.
- Regular user meetings. Around the country, in city and regional locations – we offer free face to face training and networking through the year.
- Free training. Long after you install our software you have access to free personal training to refresh knowledge or provide training on new facilities.
- More integrations. Our direct links to Xero, Magento, Shopify and more mean you have more direct link options to help you grow your business.
- Business management insights. We can look at your business performance data and provide a personal analysis of what we see
- The Tower AdvantageTM. Our professional and friendly help from training to support to business advice. We are not your average software company.
- Owner access. Our owner, Mark Fletcher, is easily accessible: 0418 321 338.
You can purchase our software, lease it or even rent it by the month. You choose the path most appropriate to your needs. We make doing business easy.
Tower Systems has more newsagents using its software than all other newsagency software programs combined.