Making it easy for small business retailers to contact Tower Systems

Here at Tower Systems we prefer human contact with our customers.

We don’t use one of those annoying computer run phone systems forcing you through a bunch of menu selections.

We don’t run a call centre offshore, getting you to talk with people who can only follow a script rather than having a conversation.

We don’t force you to put every query in writing.

No, doing business with us, accessing customer support through is is personal. Here is the information we share with our customers weekly. You will see real names, direct numbers and transparent escalation:

    • Monday to Friday 7am to 6pm AEST and Saturday 7:30am to 3pm.
      • VIC (and national): 03 9524 8000.
      • NSW: 02 8556 1600.
      • QLD: 07 3136 6888.
      • SA: 08 8121 3366.
      • WA: 08 6317 0207.
      • NZ: 0800 444 367. Toll free.
    • After hours support for system down calls
      • 0418 554 963 or 0419 842 334
    • Email: support@towersystems.com.au.
    • Knowledge Base: http://support.towersystems.com.au/
    • Website home page: www.towersystems.com.au
  • ACCOUNTS.
    • Email: accounts@towersystems.com.au or call 03 9824 8000.
  • SALES.
    • SA/WA/VIC – Tim Batt 0401 833 917;
    • NSW/TAS – Nathan Morrison 0417 568 148;
    • QLD – Justin Randall 0434 365 789.

FREE ONE ON ONE TRAINING.
To book free training, please email: bookings@towersystems.com.au

CUSTOMER SERVICE ESCALATION PROCESS.
If you any reason you are unhappy with help desk contact, here is our escalation process to connect you with management assistance outside the help desk.

  1. Please provide as complete a description of the issues as possible.
  1. If you have multiple points, please number each.
  2. Please escalate by email to enable us to share with others here.
  3. Please note if your concern relates to a specific employee.
  4. Here are the escalation points, in sequence, for your use:
    1. CUSTOMER SERVICE MANAGER: csm@towersystems.com.au. The role can be done by one of several people. PH: 03 9524 8000.
    2. CHIEF OPERATING OFFICER: Gavin Williams. 03 9524 8000. Email gavinw@towersystems.com.au.
    3. OWNER/MANAGING DIRECTOR: Mark Fletcher. 0418 321 338. Email: mark@towersystems.com.au.

Category: Customer Service

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