We are thrilled to have a new voice on our help desk. James has come to us from retail where he had years of experience using our software. When he speaks with a retailer using our software, he can speak from his own experience.
This is another difference for our POS software company. We have people here on our help desk with recent retail experience using our software. This helps provide context for advice and in small business, context can be everything.
Anyone can read a script in proving POS software support. It takes retail passion and knowledge to provide genuinely useful POS software support. That is our goal through the people we bring on board an the nurturing we provide them in what they do.
Our Australian based POS software help desk is a valuable differentiator for us.