A newsagent called us this morning out of desperation. They use software from another newsagency software company and have been unable to reach them for help – despite claims from this other company they offer support on the weekend. The experience of the newsagent is otherwise. Calls to the help number and a call to one of th owners resulted in no returned call.
We have helped them get their system up and running and business transacting. We have done this without obligation or pressure for them to switch to us.
Our marketing claiming we are open for business over the weekend is true. Customer service matters to us.