Our POS software customers are loving the access to our help desk through our private Facebook user forum. They love the easy access, transparency and easy search of past discussions.
We introduced the Facebook support service as another channel through which our customers can engage with our support services. We are grateful for the active embrace by our customers.
On the Facebook page we are happy to answer anything. Where a query needs specific site research we take the matter offline and connect direct with the customer in their business to do this.
We also use the Facebook page to share information, advice and knowledge base article access to keep customers informed abut enhancements to the software and the support resources available to them.
Access to the private Tower Systems user forum on Facebook is available to any of our customers.