Our office based POS software help desk is open from 7am every day so we can help our customers with start of the day queries.
While we have a mobile phone based 24/7 help desk service run by our professionals, the office based help desk is where the heavy lifting is done.
We have opened at 7am for office based calls for as long as we can remember. Customers rely on it.
Frankly, we don’t understand how POS software companies can justify opening later or closing at a regular 5pm time.
We do the hours we do here in the office because we think it is the best way to serve the needs of our 3,500+ small business POS software customers.
The 7am calls are terrific as we have customers starting their day and we can usually help them with something that was bothersome and get it resolved quickly.
Good customer service is a thrill to provide. We appreciate our customers reaching out early in the day for our help.
Some days, like today, we are in even earlier enjoying quiet time to get some other tasks of our own done/