For years our POS software company serving small business retailers has offered office based support on Saturdays, 7:30am to 3pm.
This is a service in addition to our mobile after hours support.
Customers love the service as it can provide a more detailed level of service than a mobile service. We know they love it because they use it, often to ask about things they did not have time to get to through the week.
Office based Saturday support that is based in Australia by people who know our software well is a differentiator for Tower Systems.