Our customers are telling u they love that they can see our POS software help desk call traffic data live at our web site.
We show the current active call number along with the number of calls closed in the data. The data is updated every fifteen minutes.
Transparency equals a clear commitment to customer service. That is why we have made the necessary changes to our internal call tracking system to provide easy access to current data.
A common complaint we hear about POS software companies is poor customer service. Good service starts with showing our busy thou are. This can fluctuate through the day – the live shows this and can therefore help customers to consider alternative sources of answers.
We are grateful to our customers for the feedback they have provided on this initiative.