Age restricted products are a risk for small business retailers in that regulations are tight and penalties for selling to underage shoppers considerable, including the potential loss of right to sell age restricted products.
While it may sound simple to say that this product or that product cannot be sold to someone below a certain age, without the right forced checks and balances mistakenly doing just that is relatively easy.
Our advice to small business retailers selling age restricted products is that they implement appropriate barrier checks and balanced in their POS software to ensure that their age restricted product approach is best practice.
Use your POS software to fore an age check on every purchase. This shows the business having zero tolerance for avoiding the age check. Regularly remind staff about this. Do these things and any violation the retail sales person deliberately violating business policy and defrauding the business in their use of the age check facilities in the POS software.
These steps can help should the business be caught serving an underage customer. You can prove the processes were black and white and that the server needed to lie to the ach check barrier in the POS software for the transaction to proceed.
Retailers can decide for themselves which products have age check and which do not. This should be reviewed regularly to ensure it is up to date, to ensure that the right checks and balances are in place to show the business is meeting all regulatory age check obligations.
Get your age check processes right from the outset and you can layer the business with a level of protection that is vital. For sure, there is an operational delay in selling age restricted products, but this is minor when you consider the cost to the business of being caught breaking the law in this space.
Our advice to retailers is that they use the age restriction facilities in their POS software to ensure that they get it right, every time.
In our work, we deal with the issues of age restricted products in a range of retail channels including: newsagencies, firearms retail, produce stores and adult stores. In each case, there are different regulations and requirements to handle.