Small business retailers love that they can see how business our help desk is at any given time. This information empowers them. It also provides a level of transparency that is rare from POS software companies.
Through our website, our customers can see calls in the queue, calls resolved that day and more.
Too often, POS software companies hide this information from their customers, leaving them in the dark about what lies ahead in terms of wait time or help desk call volume. We have found that transparency is appreciated. This is our commitment.
It is one thing to claim rapid response to POS software help desk calls and another entirely to show, with evidence, that this is what is happening. The evidence we provide is unedited, untouched. We appreciate that our customers love it.