Retailers using our POS software are loving that they can see how busy our help desk is at any point in time. The dashboard they have access to shops calls in the system, calls being worked on and calls closed for the day.
The link between our CRM system and the customer service web portal is another initiative delivered by Tower Systems demonstrating transparency. We think this is vital for small business retailers in considering a POS software company. It shows that there is nothing to hide and that facts matter.
These data points are updated live, providing current information, helping retailers make decisions about their use of our personal help desk service.
Given that our small business retailer customers have other options for accessing service, the information we share can help them consider these. For example, we have more than 700 articles in our knowledge base. This is searchable in plain English. It offers customers easy access to useful outcomes. Plus, it continues to grow.