Here at Tower Systems for years now we have offered small business retailers a transparent process through which they can suggest POS software enhancements and vote on these and other suggestions.
Our Software Ideas website page was launched to ur customers years ago to provide them power when it comes to change requests. They get to outline what they want, in their own words.
We review each suggestion to determine if it is technically possible.
Then, any of our customers gets to vote on each change suggestion.
From this list we select enhancements to include in software u0dates. Every update delivers enhancements customers want from the simple to the complex. These enhancements are provided to our customers for no additional charge beyond the optional annual software support fee.
The software enhances et suggestion process we have created was unique many years ago when we launched it and it remains unique today in the small business POS software community. While other POS software companies take on customer suggestions, they usually do not show customers all the suggestions in detail and allow them to vote on any suggestions.
Our software is stronger for having this process, we are a better company for it.
Customers are thrilled to see enhancements they have suggested delivered in the software. We are thrilled for our customers, to be able to deliver for them in this way, to provide them something close to a bespoke POS software experience.
It is very powerful delivering services like this, impactful and empowering as we give our customers the opportunity to set the agenda and the tools through which they can do this, It is awesome and we are proud to have maintained the service for so long.
We are especially excited when a customer makes a suggestion for a change, requesting something be added to the software … which is already there. Its a special moment to say there it is, already, today. What you want to to do for you is there. It demonstrates to us a training and coaching opportunity, which we dive into without cost to our customers.
Our Software Ideas facility remains groundbreaking in POS software circles. It is a differentiating platform for our customers.