We are proud to share this advice…
We don’t want to sell, rent or lease our POS software to a business for which it is not a good fit.
Don’t get us wrong, we do want business. However, we don’t see the point in making a sale for the sake of a sale. As a small privately owned company, our guiding principles are different to larger businesses with multiple shareholders. Where their focus is profit first, our focus is service.
Service to us is providing a product that is a good fit and that delivers appreciated value over the long term. This is achieved by providing fit for purpose software, backing it with personal training and support and enhancing it through an on-going software development process that is guided by user engagement and feedback.
One reason we want to personally demonstrate our POS software to retailers in the specialty marketplaces in which we serve is so that we can be sure for ourselves that our software is a good fit. We are on the record of advising sales prospects that we are not a good fit. Yes, we do this, respectfully and with an explanation of why we think so.
We have been in business for a long time and plan to be here for a long time. Doing right by sales prospects is part of this. We know a quick sale today just to get the sale whether it is a good fit for the client or not is not conducive to good long term business.
So, yes, we may say our software is not a good fit for your business.
It could be you have need we do not address today. Therefore, we are keen for you to be open and complete in outlining your needs.
It could be that you are a big business. While we do have big business clients, our absolute preference is to serve small retail businesses.
It could be that your business is outside out area of specialisation. While we have plenty of customers outside our marketplaces of specialisation, each has been certain our software is a good fit for them.; We love that they have made this choice, without pressure.
It could be that you want a deal we are unwilling to agree to. We don’t sell on price for we know that in business today you do get what you pay for. For us to deliver quality and evolving software and services we need fair compensation. The price we offer is our best price. We treat all sales prospects equally.
It could be that you want a specific change to the software. We plan our development many months out. We usually cannot drop commitments to customers to get a quick sale. While we welcome and seek out customer initiated enhancement requests, we do so in a structured way that works with our long-term development schedule.
It is important to us that our software and our company are good fits for any business taking on our software. To achieve this, our sales approach is personal, transparent and focussed on the long term.
We think a software choice decision is too important to a business to seek without doing appropriate homework.