It has been another business day at the office today, Saturday, helping customers with queries.
Like the majority of our help desk calls, today was about providing training on how to, helping with net connection issues and troubleshooting hardware.
Being here, being accessible, is a real assist for our customers and that is our goal, to deliver comfort and support.
While we have our after hours mobile phone based help desk service, it is the office based service on Saturdays that people love because of the tools available to that team for helping our customers.
Personal and engaged human based support based out of our own offices in Australia is critical for the businesses we serve. We are grateful to our customers for their support.