Repairs software for small business retailers streamlines the repairs process

Tower Systems has offered repairs software for many years. First developed for bike shops and jewellers, our repairs software has evolved over time to provide valuable solutions to businesses offering repairs services.

The repairs software sits within our specialty retail POS software as a valued and appreciated software module.

Like all of our software, the repairs facilities benefit from our commitment to constant improvement, based on active customer feedback.

Some of the functions our specialist retail software’s repair features are being used for include:

  1. In Jewellers: Jewellery and watch workshop repairs, dated manufacturing.
  2. In Bike Shops: Bicycle and tricycle repairs, warranty returns.
  3. In Garden Centres: Landscaping services management.
  4. In Firearms Stores: Gunsmithy and equipment repairs, warranty returns.
  5. In Pet Shops: Aquarium installations, maintenance and repair.

Our repairs management software is flexible, serving a range of needs outside managing the actual repairs themselves. The flexibility in the software enables it to be used in different businesses for different purposes – from job management, to workshop management and traditional repairs management.

We have customers who start off with our Point of sale software and once they have this working well for them they switch on repairs. We make it easy to phase in an installation, so that people working in a business are not overwhelmed.

Using our repairs management software, a business can track┬áthe labour and resources used from a billing and inventory management perspective. It also handles allocation of repairs or parts of a repair to venues outside the business (for contracting and supplier exchanges or repairs for warranty issues, for example) and tracks repair staff and couriers used in shipping repairs. Once the repair is ready for pick-up by the customer, the software finalises the billing and advises the customer by SMS or another preferred method. Payments are processed with the usual depth of our retail software’s point of sale functionality – customers can make multiple payments against a repair or a specialist manufacturing, pay through cash, EFTPOS, PayPal or other methods.

Tower Systems is thrilled to work in the repairs management space, to serve the needs of small business retailers in this niche and him lever customer service area.

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