Two weeks ago, we strolling out a new update to our small business retail POS software. The roll out has been structured to ensure minimal disruption to the thousands of retail businesses we serve.
Our customers choose when they install an update. This is what they prefer. Those that want us to change it over for them, we do, but that is few.
This latest POS software update is awesome. It has terrific enhancements, many of which were suggested by and voted on by our customers in a another demonstration of transparency and democracy.
The update was released following a comprehensive beta release program in which an engaged community of our users tested the update live. It is only after the beta process passes that all customers have access to the update.
Our customers have been given a list of the engagements in a confidential communication. This enables them to determine if they want to install the update right away or at some point down the track. Were have some customers that collect updates and do them in a group.
What is special about this update is that a key part of the software has been completely re-written, from scratch. This has enabled us to make structural changes that set us up for more change. Continually improving the software in this way helps us better service our customers, it releases for them benefits they appreciate and can leverage for their own business advantage.