Helping retailers through the Telstra outage

Our help desk was busy yesterday afternoon helping small business retailers deal with the consequences of the Telstra outage that cut off access to EFTPOS processing for many.

We helped by ensuring our help desk team members had the facts early, that it was identified as a network issue and nothing to do with our POS software per se, although using the software was affected.

By offering a calm voice about the issue and sharing facts as known helped some retailers realise that they were not alone and that parties responsible were public about the issue and working on it.

Being able to help small business retailers in a situation like this is something we are grateful to be able to do.

We have this morning reminded our customers about the need for a disaster plan in business, something a business can turn to in situations like this. A good disaster plan is a roadmap for all manner of situations., It can provide consistency and calm to an otherwise challenging situation.

Category: Customer Service

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