As Victoria heads into lockdown, again, tonight, here at Tower Systems it will be business as usual.
While our head office is in Melbourne and most of our team live in Victoria, we have been operating remotely since March this year. So, in short, no change for us from the start of lockdown.
At our office we have a skeleton team because there are some things that can only be done at the office in a business like ours. Those here all live close to the office.
The office itself is safe and secure. We have not accepted visitors since March.
Our new VoIP phone system has been terrific. It has given is seamless flexibility. Our commercial Zoom account has been terrific too as it offers secure access for video calls. Our regular customer Zoom meetings are working a treat.
Internally, Microsoft Teams helps us keep connected with each other as well as other platforms we are using in different parts of the business for specialty needs.
From a business perspective, we have a full schedule of new customers to bring on as plenty of business are joining our user community, for which we are sincerely grateful. Our installation specialists started doing remote installations, installations where they work from home and customer businesses could be in another state or country, over a year ago. The process has been finessed and is working well.
In lockdown, retailers seek to pivot. We are well placed to help with this – by helping businesses get online, helping them to make data based decisions into allied product categories, by stopping doing what is not working and by backing more certain winners.
At the start of Covid we told our customers that some things that had a charge previously would now be free, that a any price increases planned for 2020 would not proceed and that some products would be free – to help people have a more flexible approach to doing business.
We are energised and well-resourced to help small business retailers in this unusual 2020. While a second lockdown is frustrating and disappointing, it is what it is and we are help to help small business retailers take steps forward … a step at a time, a day at a time.