A couple of months ago, we hired Matt for a new role on our help desk and around a month ago we hired Eric. These are net new roles for us, an expansion of our team.
Following comprehensive training, they are participating in help desk calls, helloing to deliver timely and professional help to retailers using our POS software.
With more retailers joining our community every month, we needed to expand our capacity. Matt and Eric are helping us do that.
While 2020 is an unusual year, delivering unexpected situations, we are grateful that more small business retailers are partnering with us and the tech we develop and sell.