POS software support can be hard to access in some retail business situations. It could be due to technical, language or other factors.
Here at Tower Systems, our goal is to make POS software support easy to access, genuinely helpful and cost effective for small business retailers.
Our POS software support team is professional, capable and friendly. We offer access through several languages, too, to make the support experience more useful for customers where English is not their first language.
The POS software support team at Tower Systems is all in-house. That is, the company does not outsource POS software support to a cheap labour destination, there is no call centre in India, Pakistan, Indonesia, China, the Phillipines or similar, no the Tower help desk team works for the company 100% and is staffed by full time professionals.
POS software support here at Tower Systems starts with listening as this leads to understanding. get that right and we are more likely to get the customer service experience right. This is at the heard of POS software support engagement that people love.
POS software support is accessible by phone, email, text message, Facebook, Twitter, online chat and more. It is live and available through the company 24/7 given the time zones our retail partners operate through and the needs of the various niche retail channels in which we serve.
In addition to the human based support, all Tower Systems customers have access to our knowledge base. This is a deep well of resources packed with advice on how to use the software. It can be searched through a natural language query and is accessible for our customers 24/7. This easy access to updated and peer-reviewed advice about how to use our POS software makes self serve access to support a dream.
We publish to our knowledge base advice and articles based on what people tell us they want to know. We have made sure that our knowledge base articles are structured in a way that serves the immediate needs of our customers, packing articles with step by step guides into using the POS software.
We take providing POS software support seriously and do our best to provide our customers with engagement to a level and accessibility that best serves their local retail business needs.