It is a year since Covid started to impact Australia and New Zealand, a year since we started to see an impact within business we serve with our locally made POS software.
What a year it has been.
We have been busier than ever, welcoming plenty of new customers, delivering many new websites for customers, helping our customers pivot ins response to Covid and helping retailers challenged by extraordinary unexpected growth.
We have dealt with all of this in an environment of change. Most of our team members continue to work from home. Zoom continues to be a key too for us in business. Thankfully, we have a commercial account.
Through the year we have added many new POS software user training videos, many new POS software user advice sheets and more. Plus, we have delivered more than 100 live online workshops – each a fresh learning opportunity for our customers. Access to these wonderful online workshops was provided free with them often filmed for later easy access by those unable to make it live.
Our sales team members have been off the road, hauling in an awesome bag of business through remote demonstrations and prospect meetings … learning new ways to do business remotely.
Also, in the last year, we have fundamentally restructured how we do business at its very core.
Thankfully, not one team member has been diagnosed with Covid … for which we are sincerely grateful.
So, yes, it has been a year. We do understand and appreciate that we have not been alone in having such a year. That’s the thing about the pandemic, we are all in this, as cliché as that sounds. We have sought to make the last year our own, listening to our heart, following our own path, pursuing what we think is our to the needs of our small business retail customers for it is what matters to them that matters to us.
If anything, the last year has given us an opportunity to re-focus and renew our attention on our local small business retail community. We think this has been a factor in the wonderful and truly appreciated growth that we have banked.
Covid is a once in a lifetime experience. We have sought, without being too cocky, to ensure that it plays as an opportunity for us and for all who rely on Tower Systems for POS software, for income and for career fulfilment.
Thank you for being on this journey with us. We’re far from done. Look over the horizon – the sun is rising on a new day.