What’s happening this afternoon in our POS software business is a good example that people do matter in our line of work.
Our help desk is open, calls are being answered by a human based in hawthorn Victoria. Our customers are getting to speak with real people who know our software and understand local retail. Today is a regular Saturday for us.
That our customers can do this without going through a call centre or a computerised phone systems that gets you pushing button after button. They can also reach us through a private Facebook page, a customer engagement area of our website or through other social media platforms. We make POS software customer service access easy.
We know that being accessible is key to a good customer service experience … from pre sales to sales to installation to training to support to accounts queries. This is why we are so accessible, even on a Saturday afternoon.
A good way to compare POS software companies is to see how many names, mobile numbers and email addresses you can find on their website. If they have faith in what they do they will list plenty, especially of their leadership team. If they are not sure of what they offer they will guide behind general details and no or few names.
On our website, prospective customers can watch videos of our team, too, videos in which we talk about our software and show parts of it. No cartoons here. rather, we publish real people from the business, real members of our team speaking to what we offer and how it may be of service. This is important as authenticity is key from a POS software company.
Now, to be sure that contact is easy, here is some of what we include in every customer email and newsletter …
- CUSTOMER SERVICE MANAGER: firstname.lastname@example.org.
- CHIEF OPERATING OFFICER. Gavin Williams. 03 9524 8000. Email email@example.com.
- CEO: Mark Fletcher. 0418 321 338. Email: firstname.lastname@example.org.
- QLD/NT/WA Justin Randall. 0434 365 789. email@example.com.
- VIC/SA Tim Batt. 0401 833 917. firstname.lastname@example.org.
- NSW/ACT/TAS Nathan Morrison. 0417 568 148. email@example.com.
We make contact easy and direct. It’s a key first step in any good POS software customer service experience. This is especially true and important for local retail POS software.