How to choose the best POS software for a jeweller in Australia or New Zealand

The best POS software for a jeweller is built for high-value, one-off stock and the promises made at the counter. It should hold stone, metal and certification details against each piece, track repairs from drop-off to collection, run laybys, record secondhand purchases and market around birthdays and anniversaries. Look for local support and no transaction fees too.

Jewellers sell promises as much as products. One customer buys a $40 pair of earrings. The next leaves a ring for resizing before an anniversary. A third is on payment six of an eleven-payment layby, and a fourth wants to sell her grandmother’s gold. A basic till can take the payment, but it usually can’t keep track of what was promised. Good jeweller software is vital to success.

Since 1981 we’ve made POS software for independent specialty retailers, and independent jewellers have shaped the jewellery store features in our software. The checklist below works whichever system you choose.

When a simple system will do

If you sell fashion jewellery and watches by the unit, with no repairs, laybys, secondhand buying or custom work, a general retail POS may do the job and cost less.

It’s a different story once the workshop and the paperwork arrive. Repairs, laybys, secondhand purchases, custom commissions and insurance documentation all need a proper record. General systems leave those to envelopes, a job book and a good memory. That’s where a promised date gets missed and a customer is lost.

What jewellery store POS software should do: ten essentials

1. Hold the full detail against each piece. Stone, metal type, certification, colour, size and style should sit against the item, so staff can answer questions and find a ring in the right size quickly.
2. Track repairs from drop-off to collection. Capture the condition, photographs, quoted price and promised date at the counter, print a docket for the customer and add the job to the workshop queue. Work sent out to a trade supplier should be tracked too.
3. Run laybys properly. Terms, payments, the balance and the held stock should be visible to whoever is on the counter. Cancellations and fees should follow a set process rather than an argument.
4. Record secondhand purchases. Buying gold and secondhand jewellery carries obligations that differ by state. The system should record the full cycle, from purchase through to pricing and sale.
5. Quote custom work and remodels. A quote, deposit, stages and a record of what was agreed mean the conversation six weeks later refers to a document, not a recollection.
6. Link special orders to the customer. When a special order arrives from the supplier, the system should show who it is for, so the right person is called.
7. Support valuations and warranties. Certification and item history held against each piece make insurance paperwork quicker. Warranty tracking supports after-sales care long after the sale.
8. Market around life events. Birthdays and anniversaries recorded against customers let you send a timely, relevant message, instead of a discount sent to everyone.
9. Sell at events and online. A mobile app lets you sell at trade shows and private viewings. If you sell online, a sale in the shop should update the website straight away, so a one-off piece is never sold twice.
10. Report and reorder for the season. You need aged stock, best sellers, gross profit by category and supplier performance, plus reordering based on last year’s Christmas, Valentine’s Day and Mother’s Day.

Counting the full cost

The monthly fee is only part of the cost. Compare the total over two years, and include:

• Transaction fees. A cut of every card sale goes to some providers. On a $4,000 engagement ring, that’s a noticeable amount.
• Fees per terminal. A second counter or a terminal in the workshop shouldn’t bring a bigger invoice.
• Check that phone support is included, that its hours suit you and that it covers Saturdays and the weeks before Christmas.
• Add-ons. Repairs, laybys, loyalty, ecommerce and accounting links are sometimes extra.
• Lock-in terms can trap you with a system that doesn’t suit.

Tower Systems doesn’t charge transaction fees or lock you into a contract. As at 2 November 2026, plans start at $145 a month including GST, billed annually. Unlimited terminals at one location come with Standard and above. Our pricing page has current prices and shows which plan includes each feature.

Getting the most from a demonstration

A useful demonstration uses your own examples. Take these questions along:

1. Show me a ring repair taken in with photographs and a promised date, then the docket.
2. Show me a layby on payment six, then a cancellation.
3. Show me a secondhand gold purchase being recorded.
4. Show me a custom commission with a quote, a deposit and stages.
5. Show me an anniversary list for next month.
6. What will support cost me, and is someone there on a Saturday in December?
7. Is your support team in Australia or New Zealand?
8. How do I reach a person when I need one?
9. Who will train us, and where are they located?
10. Is there a jeweller I can talk to who uses your system?

Switching without losing a promise

The changeover worries most owners more than the features. The open repairs and laybys are what matter most. Three things make it easier:

• Get your data checked before you commit, so you know for certain what can be moved, including open repairs, laybys and customer event dates. Our streamlined data conversion service, released in mid 2026, draws on many past conversions. It’s fast and accurate.
• Choose the timing. Avoid November and December, and the weeks before Valentine’s Day and Mother’s Day. Late summer or winter is usually quieter.
• Ask about training. One-on-one help, backed by videos staff can watch at any hour, takes the pressure off the first busy weekend.

“Very comprehensive and easy to use. The more information you enter, the more accurate your reports will be.”

— Ben Ryan, Benjamin Ryan Jewellery

Australia and New Zealand

For Australian and New Zealand retailers, the basics are GST handled correctly for your country, support in your time zone and a supplier with local staff. Tower Systems supports jewellers in both countries, with an Australian and New Zealand help desk open six days a week and after-hours help for system outages.

Frequently asked questions

What is the best POS software for a jeweller in Australia?

It’s software built for the work: detailed stock records with stone, metal and certification, repairs from drop-off to collection, laybys, secondhand purchase records, custom work and event-based marketing. Compare options on those needs, their two-year cost and their local support.

Can jewellery store POS software track repairs?

Yes, if it has a repairs module. Tower Systems records the condition, photographs, quoted price and promised date at drop-off, and follows the job through to collection, including work sent to a trade supplier.

Can jewellery store POS software be used in New Zealand?

Yes. Tower Systems works with jewellers in both countries and has help desk staff in each. New Zealand customers can reach sales on 0800 444 367.

How much should jewellery store POS software cost?

Costs vary widely. Compare the total, including transaction fees, terminal fees, support and add-ons. As at 2 November 2026, Tower Systems starts at $145 a month including GST, billed annually. There are no transaction fees and no lock-in contract.

Book a jewellery store demonstration

Book a demonstration of Tower Systems set up for a jeweller like yours. We’ll answer your questions and record it so you can review it later. First, we take the time to understand your business. If our software isn’t the right fit for any need you raise, we’ll be upfront about it. To book, call 1300 662 957 in Australia or 0800 444 367 in New Zealand, or email sales@towersystems.com.au.