We have been asked to help several retailers in recent weeks who discovered their POS software had been changed by their supplier without reference to them. The changes occurred overnight without forewarning. They introduced changes unexpected by the businesses, changes they need to adjust so they worked how the business would want.
One of the retailers commented to us they felt helpless with this change by their POS software company to a core management tool in their business without discussion or permission.
Tower Systems does not do this – we do not unilaterally make software changes in client locations without permission nor without full disclosure in advance so our customers can decide whether the changes would be useful to the businesses.
We think small business retailers should control the software they run. By this we mean – they should control when they update the software, always. This is a fundamental of good customer service in our view.
