The repairs management tools in the Tower systems POS software are being used across a range of retail channels as they embrace the management of repairs, large and small, within their businesses.
Initially developed more than twenty years ago, the repairs tools today are current, made for today, serving fresh needs as more retailers offer customer service repairs in-house as well as through external repairers.
Some of the functions our specialist retail software’s repair features are being used for include:
- In Jewellers: Jewellery and watch workshop repairs, dated manufacturing.
- In Bike Shops: Bicycle and tricycle repairs, warranty returns.
- In Garden Centres: Landscaping services management.
- In Firearms Stores: Gunsmithy and equipment repairs, warranty returns.
- In Pet Shops: Aquarium installations.
Repairs management software is flexible, serving a range of needs outside managing the actual repairs themselves. The flexibility in the software enables it to be used in different businesses for different purposes – from job management, to workshop management and traditional repairs management.
The software tracks the labour and resources used from a billing and inventory management perspective. It also handles allocation of repairs or parts of a repair to venues outside the business (for contracting and supplier exchanges or repairs for warranty issues, for example) and tracks repair staff and couriers used in shipping repairs. Once the repair is ready for pick-up by the customer, the software finalises the billing and advises the customer by SMS or another preferred method. Payments are processed with the usual depth of our retail software’s point of sale functionality – customers can make multiple payments against a repair or a specialist manufacturing, pay through cash, EFTPOS, PayPal or other methods.
See the repairs tools for yourself in this function-specific demonstration:
We are grateful to the jewellers, bike shop owners and others who have worked together to find common needs in this area of repairs management and tracking, so that one piece of software can be useful and efficient across multiple retail channels.
Managing repairs is not something you see in POS software usually as it is a complex area of business management, with many options to be handles and different business situations to be considered. Our years of experience and our many customers have helped us provide a piece of software of which we are most proud.
