A vital role within our POS software help desk team is the one that helps new POS software customers after they are trained.
This is a one-on-one role, a high-interaction role, something personal, something guided for each specific customer.
It’s a free service for our POS software customers. It kicks in the moment the structured training is complete, once a business live using our software.
Our new customer support person is there for our new customers with personal service, easy to access service, service targeted to the more unique needs or new POS software customers.
We are grateful to offer this unique point of difference in addition to our regular training and regular help desk service.
We know that the first few months using new software can be tricky for some. For those who need it, we are there, providing extra help, guidance and answers … to help them land on their feet, stable and happy in their choice for Tower Systems and our POS software.
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