Questions do not keep business hours. A retailer reconciling at the end of a long day, or setting up a new supplier at ten o’clock at night, needs an answer then. Not the following morning.
The AI chatbot on the Tower Systems website sits in the bottom left hand corner of every page. Clicking the box opens it. From there, it is a conversation.
What separates it from general purpose AI tools is what it has been trained on. The chatbot is trained only on Tower Systems software and the company’s own documentation. It does not roam the internet and it does not invent answers. When it does not know something it says so, and it makes clear how to reach a human. That constraint is deliberate, and it is the reason the answers can be relied on.
The usage patterns have been telling. People are asking questions at nine, ten and eleven o’clock at night. One user worked through seven or eight questions in a single session, building on each answer as they went.
The scope is broader than software mechanics. Rather than only explaining which button to press, the chatbot offers context and helps with the decision sitting behind the question. One retailer described a tough trading period and received useful business advice in response.
It is also not generic. It was built for the channels Tower Systems serves: jewellers, garden centres, bike shops, newsagents, bookshops, pet shops, toy shops, music shops, camping and outdoors businesses, fishing businesses and firearms dealers. The advice reflects those specific trading realities.
More than forty languages are supported, which matters in Australian and New Zealand retail. The chatbot is available twenty four hours a day, seven days a week, at no cost, to anyone who visits the site.
It sits alongside the Retailer AI tools inside the software itself, where retailers report saving between five and ten hours a week on supplier invoices, insights, product descriptions and reordering. What those hours are worth in dollars is a story for its own post.
Human support has not gone anywhere. The chatbot simply means the wait is optional.
Tower Systems builds POS software for specialty retailers across Australia and New Zealand. Locally made. Locally supported.
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