CategoryPOS Software

Here at Tower Systems we are grateful to professionals – accountants,. business advisors, computer experts – who endorse our business and our POS software to others. We appreciate their time and respect that with our POS software referral program

Our POS software Lead Referral Program expresses appreciation to professionals who provide us with sales leads that convert to bankable business.

This document outlines the program, terms and conditions and other information. Any party seeking to be part of the Tower Systems Lead Referral Program is expected to have read and understood this.

ABOUT US.

We are a vertical market POS software company. That is, we sell software designed for specific retail channels. The home page of our website lists all the retail channels in which we serve at any time.

While we may sell/rent/lease our software to businesses outside the retail channels listed, it is rare and only when approved by the leadership team of the company.

We currently serve in excess of 3,000 small business retailers primarily in Australia and New Zealand.

We actively promote our software through direct mail, social media marketing, search ads, trade shows and, recently, on radio and TV.

WE ARE RETAILERS TOO.

We own and run three unique retail shops, offering us hands-on retail experience where we can test and refine our software. This has been particularly useful in workflow management where we have tuned our software for efficiency in counter-based retail.

Owning and running retail businesses enables us to provide a unique and valuable level of practical, retailer-focussed, advice to our customers.

ACCOUNTING LINKS AND SERVICES.

Our software is directly integrated with Xero. We are a Xero partner. We also link with MYOB and Quicken through third party product.

Our customers, through our help desk, have access to support in the use of our software as well as advice on the correct linking of our software with accounting software.

OTHER LINKS AND INTEGRATIONS.

In addition to plenty of retail channel specific integrations and supplier connections, we also integrate and partner with Shopify, WooCommerce / WordPress, Magento, Xero and plan ty more.

TRAINING AND SUPPORT.

All of our customers, when they acquire our software from us, are offered two or three days one-on-one training. This training is backed by a new customer support program to help them settle.

Once we sure are they are comfortable, they have access to the full, regular, help desk.

CUSTOMER COMMUNICATION.

We have an unmoderated private customer Facebook page.

We send a weekly email. This email contains use and business tips. It is a customer service and not a sales communication.

We snail mail a quarterly print newsletter with information about our software and advice on its use.

WEBSITE DEVELOPMENT.

We have a separate, in-house, website development team that develops websites for our software, POS software connected websites.

All of our web development is done in Australia, usually on a fixed price basis.

We have also developed websites for our own retail businesses, where we showcase our development, SEO and deployment skills.

POS SOFTWARE UPDATES

We release three or more updates to our POS software each year. These updates are in-house tested ahead of a robust and transparent beta release program.

Our approach with updates is to not surprise our customers.

Small business retailers have told us that they do not want to be surprised, that they want to control when they update, once they are certain of the value of an update.

THE CLOUD.

Our software can run in the cloud or on a desktop. We have plenty of our customers using it this way.Our customers can choose the approach right for them and their business. We can host for cloud customers or work with external hosting.

OUR REFERRAL PROGRAM.

We offer a one-off appreciation amount paid to a business providing a referral that leads to our software being installed and paid for. The terms and conditions are:

1. A party wanting to refer sales prospects to Tower Systems needs to register by emailing sales@towersystems.com.au, providing business details and a summary of their experience with retailers.
2. We will confirm by email acceptance or otherwise and confirm the then prevailing POS software referral fee.
3. All referrals are to be submitted in writing, by email only to sales@towersystems.com.au. This facilitates head office tracking.
4. We will advise in writing, by email, the acceptance of a referral.
5. We will not accept a referral if the prospect is already in active discussion with us. That is, if we have had discussions with or demonstrated to the prospect in the last six months.
6. We will also not accept a referral if another party has submitted the referral within the last six months.
7. On receiving the referral, a Tower Systems sales person will make contact with the prospect and qualify them and their business.
8. Only one referral is paid per business, regardless of the number of retail locations involved.
9. The referral fee paid will be discounted by the same percentage (if any) of any discount offered the sales prospect.
10. The referral relationship involved is not
11. The Tower software available for referral is everything that can be purchased or leased or for which there is an on-boarding fee of more than $1,500.00
12. The referral relationship may be terminated by either party, by email, with seven days’ notice, without nullifying any pending referral appreciation payment already due.

THE BUSINESS GOAL.

The sole goal of the referral program is for Tower Systems to achieve sales it would otherwise not have achieved.

This is a serious question: Is our POS software right for your local retail business customers?

Today’ we’d like to explore why this is a serious question, an important question, a question every local retailer could ask themselves.

Is our POS software right for your local retail business customers?

Retail businesses exist to serve their customers. This is especially true for local retail businesses, small retail businesses, specialty retail businesses. If your POS software doe snobs help you in this mission, it may not be the right POS software for you. that does not make it bad POS softwares just, maybe, not right for your business.

The right POS software for your customers is software that serves their needs for us you are able to well serve the needs of your businesses you will find success for your business.

This is why when considering POS software for your business it is good to ponder this question that we ask ourselves when talking with a sales prospect: Is our POS software right for your local retail business customers?

We want to understand your business and how it serves customers and how you think it could even better serve customers. We then consider your answers in the context of what we know that our POS software offers. Once we have this information, we can form our own view as to whether our POS software helps you serve your customers. If we don’t think our POS software does this, we will say so.

Good POS software for your retail business helps you serve customers how, when and where they want. It gives them the information they want. It helps you reach out at the right time to customers. It helps your customers enjoy your business more. It helps you provide the value-add that your customers will love and through which they will want to visit your more frequently.

Is our POS software right for your local retail business customers? Only you can know this for sure. Our desire is to help you discover what we can do and how we can do it so that your decision is fully informed.Now, if all this feels too complex, remember that the right POS software will deliver more financial and emotional value for your business than you expect. It’s the measure twice cut once rule. Time spent now on a question like this can help you avoid a mistake.

Tower Systems builds and supports specialty POS software for local specialty retailers.

Square POS is an American Point of Sale program that is pitched to small business retailers as low cost and easy to use.

There is no doubt that Square POS is easy to setup. As to cost, you need to do your homework to fully understand how costs of using Square POS accrue for a business. Look at your sales, how many transactions each day and the total value of those. Then calculate the cost of Square POS based on your business performance numbers. It is only after you have done this that you are able to calculate the actual user costs of SquarePOS for your business.

Tower Systems offers an alternative to Square POS that does not have any costs associated with transaction volume or transaction value. In other words, using the Tower Systems POS solution your POS software usage, software access and support costs are capped, you know exactly the cost of the software for your business on a daily basis, and it is only a few dollars a day for the software and real human support access.

If you are interested in Square POS for your business, call Square. Pick up the phone and call them. Have some questions ready to ask. We suggest you call Tower Systems too on any of our local office numbers, our mobile numbers or our national sales line 1300 662 957. Or, email us at sales@towersystems.com.au.

If you did call Square POS, or at least try and call them, and then you called us … we think you will have had very different experiences. we say this because one of the reasons local small business retailers go with our POS software over Square POS is because of the easy access to customer service, the human access to customer service, and that we are genuinely local.

POS software can be complex and confusing. A quick phone call with a human can easily answer any questions. It’s when you can’t reach someone that it can be frustrating. This is why we say call square POS with a question or two. see how they respond and factor that into your consideration as to the right POS software solution for your local retail business.

Only you can determine the best POS software for your specific business. Our core suggestion is do your homework, fully understand the costs and benefits of each software package under consideration.

While we serve many charity / op. shop retail stores in many different situations, we know this every shop is unique, with its own requirements. Our goal is to offer software that is as useful as possible, while being affordable for these tight budget businesses.

Here are answers to some of the questions we have been asked about our Charity / Op. Shop Software over the years.

When you are ready, we’d love to show you our Charity / Op. Shop Software and through that show you answers to other questions you have.

Does the software support community member pricing? Yes.

We work on behalf of several local charities. Can we track purchases by their members as a fund raising tool? Yes.

We have a lot of volunteers, is the software easily learnt? Yes.

We report to a board, are there good checks and balances? Yes.

Do we have to barcode everything we sell? No.

Can we compare the performance of different categories of what we sell? Yes.

Can we report on sales by product type so we can understand the categories that sell? Yes.

Does the software produce WAS / NOW price labels so we can show what something would cost in a regular store? Yes.

Our manager is off-site. Can they access the software from there? Yes.

Does the software support a loyalty program? Yes, there are several loyalty options that work in different situations from infrequent shopper visits to regular shopper visits.

Can we set a quantity purchase price for items? Yes.

Can we bundle items together, like into a hamper, and easily sell that? Yes.

Can the software handle tracking sales to group members to calculate a rebate for the group?Yes.

Can I include product care instructions on the receipt? Yes.

Does the software track where I have stored a box for an item? Yes.

Does the software handle LayBys? Yes.

Does the software connect with my website? We partner with Shopify, Magento and WooCommerce and offer direct links to these.

Can I email receipts? Yes.

Can I track where my customers come from? Yes.

Do I have to pay for software on additional computers in my business? No.

Can I connect with my EFTPOS terminal? Yes. We have a direct link to Tyro and through Linkly we connect to all major banks.

Can I use my existing hardware? Yes, as long as your hardware meets our minimum standards.

Can I use my existing data with the software? Yes. We’d like to check your data to be sure. We will advise what can be safely brought across.

Does it integrate with Xero? Yes.

Find out more at www.towersystems.com.au/charity.

The update to the Tower Systems POS software released last week is attracting kudos from customers.

Thanks for the software update. It’s awesome. Thank you for including my suggestion! It was a small idea but it means a lot to me.

Including some new features as well as enhancements to existing features, retailers can review the update contents prior to deciding if they wish to load the update. This puts them in control.

With much of the update content coming from our proprietary Software Ideas platform and voted on by our customers, we knew this update would find plenty of love.

What’s critical about this and all of our updates is the steps they take to creating something even more useful and valuable to the niche business needs of our specialty retailer customers. We cover needs that are considered too niche by many software products.