The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Latest stories

Advice for small business retailers on handling community group donation requests

March 5, 2025
3 Min read
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Requests from schools, charities, and other local community groups can be a challenging for a small retail business. We know of retailers who are asked daily for a cash or product donation. Often these requests come from people unknown to the business.

If you don’t have a structured approach, you’ll end up giving away a lot for little or no return.

The advice we share here is advice we first offered our customers many years ago. It has been refined over time.

Here are our tips on handling a donation request from a local community group or charity:

  • Manage your philanthropy like any business activity. Decide how much money (or commercial value) you are willing to donate each year, and then stick to that budget.
  • Get on the front foot. Write to community groups at the start of the year and ask them to submit a proposal if they’d like your support. This way, you can choose the groups that are a good fit for your business and your community. It also gives you a response when you are asked for support.
  • Support the groups that support you. Look for groups that have members who are also your customers. This way, you’re helping both the group and your business.
  • Let your shoppers choose. If you offer discount vouchers, you could let customers donate their vouchers to a local group. This is a great way to get your customers involved in your community giving.
  • Reward engagement. You could offer a discount to customers who are members of a local group. This would encourage them to shop at your business, and it would also support the group. This is critical advice. There has to be a commercial benefit for your business if you are to be able to help these community groups into the future.
  • Educate groups about good engagement. Let groups know that you’re looking for ways to work together to benefit the community. You could ask them to do things like promote your business on their social media pages, or write about you in their newsletters.
  • Write about your engagement. Once you’ve chosen the groups you’re going to support, write about it on your website and social media. Don’t be boastful or arrogant, be grateful. This will help to raise awareness of the groups, and it will also show your customers that you’re committed to giving back to the community.

Your giving should serve both your heart and your business. By following these tips, you can make sure that your donations are a valuable investment for both you and your community.

Here are some additional tips:

  • Be clear about your expectations. Let groups know what you’re looking for in a partnership, and what you expect from them in return.
  • Be professional. Even if you’re dealing with a small community group, it’s important to be professional in your dealings with them.
  • Be grateful. When a group partners with you, be sure to thank them for their support.

By following these tips, you can build strong relationships with community groups and make a real difference in your community.

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Why this advice from our POS software company matters.

Every day we connect with small business retailers about their businesses, through our help desk, in sales situations and elsewhere. Owning and running a local small business retail shop is challenging, time-consuming. Coming up with fresh ideas is hard. It’s necessary though. The ideas we share here are things we have tried, and found to work.

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POS software customer service chatbot delivering awesome results

March 4, 2025
6 Min read
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Our customer service chatbot is providing terrific advice and customer service 24/7. Relying solely on what we train it and with no external knowledge access, this chatbot is made for Tower Systems customers. It frees our terrific help desk team for support calls that require human knowledge and experience. This is what our customers are loving too.

The chatbot answers the query and provides links to the knowledge sources on which it has relied to provide the advice.

Here are some live chatbot examples (without the source details included for this public post):

Customer query: No retailer data found.

Chatbot response: The “No Retailer Data Found” error typically occurs when your computer can’t connect to the MAIN/SERVER computer or is looking in the wrong location for the data. This is often due to network issues blocking the connection between PCs.
To resolve this:

Check if you can access the internet on both your PC and the MAIN computer. If not, try restarting your router/modem.

If internet access is working, the issue might be with the IP address settings on your POS/CLIENT computer. To fix this:

• Open Retailer Backup on the CLIENT PC
• Click Settings -> Database Settings in the left menu
• At “Server IP or Name”, enter your MAIN/SERVER computer’s name

If these steps don’t resolve the issue, you may need to perform more advanced network troubleshooting or contact our support team for assistance.

Customer query: Cash drawer not opening.

Chatbot response: There are several reasons why your cash drawer might not be opening. Here’s how we can troubleshoot and fix the issue:

Check your receipt printer: The cash drawer is typically triggered by the receipt printer. Make sure it’s turned on and printing correctly.

Inspect cable connections: Shut down the computer, then check the cable connections between the till and the printer at both ends. Ensure they’re firmly plugged in and not damaged. Unplug and replug if necessary, then restart the computer and try again.
Verify Retailer settings:

• Go to Setup -> General -> Pay Types tab. Ensure appropriate payment types are ticked to open the cash drawer.
• Go to Setup -> Point of Sale -> Terminals tab. Check that the current terminal has a till ID ticked to have a cash drawer (verify under Till Setup).
Confirm Retailer configuration:
• Click Setup -> Point Of Sale -> Terminals tab
• Note the Till ID for the highlighted row
• Go to the Till Setup tab
• Tick ‘Cash Draw’ for the noted Till ID
• Save, close, and restart Retailer

If these steps don’t resolve the issue, please contact our support team for further assistance.

Customer query: export customer list from Retailer.

Chatbot response: We offer multiple ways to export a customer list from our Retailer software. Here’s how you can do it:
Using the Export Data utility:

• Go to Utilities -> Import/Export Files -> Export Data
• Choose your export options (Basic or Advanced)
• Select the customer fields you want to include
• Click Export and choose where to save the file (TXT or CSV format)

Using the Customer Listing Report:
• Go to Reports -> Customer -> Customer Listing
• Select customer categories and sorting options
• Run the report to view or export customer information

Using Marketing Tools (if you have the Marketing module):
• Go to Marketing -> Marketing Tools
• Create a new template or modify an existing one
• Generate your customer list
• Export to CSV or Excel, or use it for SMS campaigns

Choose the method that best suits your needs. If you need more detailed instructions for any of these options, please let me know.

Customer query: My eftpos is not connecting

Chatbot response: I understand you’re having issues with your EFTPOS not connecting. Before we proceed with troubleshooting, could you please tell me which EFTPOS provider you’re using? This information will help me provide more accurate and specific guidance for your situation.

Customer response: NAB

Chatbot response: To troubleshoot your NAB EFTPOS connection issue, we recommend the following steps:

Check your internet connection: Ensure both your computer and the EFTPOS terminal have a stable internet connection. If not, try restarting your router or modem.

Verify cable connections: Shut down your computer, then inspect the cable connections between the EFTPOS terminal and your computer. Make sure they’re firmly plugged in and not damaged. Unplug and replug if necessary, then restart your computer and try again.

Restart the EFTPOS terminal: Hold down the Function and Clear buttons to restart the terminal. If it doesn’t restart automatically, hold the Enter key until you see the start-up screen.

Check Retailer settings: Go to Setup -> Point of Sale -> Terminals tab. Ensure the current terminal has the correct EFTPOS settings.

Update Retailer software: Make sure you’re using the latest version of our software, as older versions may have EFTPOS-related issues.

If these steps don’t resolve the issue, you may need to contact NAB directly for further assistance, as they handle the EFTPOS integration on their end.

Customer query: emails are not sending.

Chatbot response: There are several reasons why your emails might not be sending. First, check the Mail Queue Manager (Tasks -> Mail Queue Manager) to see the status of your emails. Here are some common issues and solutions:

If emails have a ‘Failed’ status:

• Check the Response column for specific error messages.
• Common issues include incorrect username/password, expired credentials, or authentication problems.

If emails have a ‘New’ status:

• You may need to complete the email setup.
• The Mail Queue service might have stopped responding.

If emails have a ‘None’ status:

• For Gmail users, redo the Email Setup and ensure you tick ‘Send email on your behalf’ during the login steps.

To fix these issues, you can try:

Re-entering your email password in the setup.

Restarting the Mail Queue service.

Resending failed emails by right-clicking and selecting ‘Resend Email’ or ‘Resend All Failed Emails’.

If problems persist, updating to the latest version of Retailer may help resolve email authentication issues.

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The benefits of the Best POS Software for any retail business will be more beneficial than any price difference

March 3, 2025
4 Min read
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There’s POS software, and then there’s the right POS software for your business. The difference between the two can be huge.

Writing POS software is easy. Writing POS software that delivers on specialty retail needs is more complex.

It’s not about price you pay for the software, it’s about the commercial benefits to your business.

Even though plenty of companies want you to think it is about price of the software. They want you to believe it’s all about price because that’s how they compete. Competing on price is easy – and lazy – as any retailer knows.

People who buy based on price aren’t loyal. And loyalty matters when it comes to POS software.

  • You want your POS software company to invest in their software – the software you’re using.
  • You want them to focus on serving you, not chasing customers who only want the cheapest option.
  • You want more from the software for your business than just a quick dopamine hit from a low price.

It’s not about price because that’s the least of the costs of POS software.

The best POS software saves you time. It helps you make better decisions. It helps you stand out from the competition and attract loyal customers. It helps you nurture better employees and reduce your stress levels. Ultimately, the best POS software is about money because of all these things. It will help you run a more enjoyable and valuable retail business.

Take your time. Make the right decision.

Too often, POS software companies pressure small business retailers into making a quick decision. They chase sales and apply unnecessary pressure. Don’t succumb to this. Make the decision you feel best about, when you’re ready.

Get this right, and you can tap into some awesome benefits from the right POS software for your retail business. Here are some of the benefits we offer retailers we partner with:

  • Save time with electronic invoices from suppliers.
  • Offer personal customer service by tracking dates that are important to your customers.
  • Use tags to get a fresh perspective on stock performance.
  • Leverage your knowledge. If you believe your expertise is a differentiator, offer it through structured opportunities in the software.
  • Easily handle special customer orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods arrive.
  • Build business-differentiating loyalty. Stand out from the crowd and have customers coming back to you for this. We’re told it’s a game-changer.
  • Maximise the basket with easy-to-use one-time shopper loyalty tools.
  • Trade and club pricing profiles. Set pricing rules based on customer type.
  • Leverage your local community with an awesome two-way benefits package.
  • Make money from pre-orders. Easily pre-sell a delivery so that when the stock arrives, you can manage distribution and billing efficiently.
  • Differentiate with informative receipts. These can include product care, use and safety information based on what customers buy.
  • Differentiate with bundles. Selling items bundled together makes price comparison difficult.
  • Track who sold what.
  • Say goodbye to LayBy (if you want) with buy now, pay later options.
  • Market to customers based on past purchases.
  • Save time by importing electronic invoices.
  • Sell more with a direct connection to buy now, pay later services.
  • Cut mistakes with integrated EFTPOS.
  • Cut accounting and bookkeeping fees with integration to Xero and others.
  • Easily sell online with a direct link to Shopify, Magento or WooCommerce from your POS software.

These are tangible deliverables, and the list is incomplete. Using our POS software, you can expect even more benefits than these.

Remember: Choosing the right POS software is an investment in your business’s future. Take your time, research your options, and select the system that best meets your needs and supports your growth.

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How does Tower Systems POS software compare to EPOS Now?

February 27, 2025
2 Min read
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If you are considering the EPOS Now POS software for your retail business, we’d love the opportunity to show you our Tower Systems POS software. We’d be grateful for an opportunity to put our POS software on the counter next to EPOS Now so you can compare function by function.

We welcome an opportunity for a direct comparison with EPOS Now.

It’s possible you’ll find EPOS Now software is better for your needs. We’re thank you for considering Tower Systems and cheerfully wish you all the best.

You can only decide how Tower Systems compares to EPOS Now by putting the two software products side by side, on the counter, comparing function for function.

Deeper than the software itself is a comparison of doing business. Here at Tower Systems:

  • There is no lock-in contract. You can cancel at any time and your payments end that month.
  • Customer service is local in Australia. There is no offshore call centre.
  • Most customer service staff at Tower Systems have worked in retail and they have themselves used the Tower Systems POS software in retail.
  • You can call, and a human answers the phone. They are locally based.
  • Our software training people are local.
  • You get to vote on software enhancement suggestions.
  • You get to suggest software enhancements.
  • You can easily escalate any query to the leadership team of Tower Systems.
  • When you call for support you get to set your own call priority.

Tower Systems is a unique POS software company.

If you are considering EPOS Now POS software for your retail business, consider Tower Systems. We’re a very different company, with different software.

Choosing the right POS software is a critical decision for any retail business. It’s about more than just the features; it’s about the partnership you build with your software provider.

At Tower Systems, we believe in providing a truly different experience.

We’re proud of our flexible, no lock-in contracts, our locally-based Australian customer service team, and our commitment to putting the customer first. From local support and training to a direct line to our leadership team, we’re dedicated to helping your business thrive.

If you’re exploring POS options like EPOS Now, we encourage you to consider Tower Systems. We’d be delighted to offer a side-by-side comparison, demonstrating how our software and our approach can make a real difference for your business.

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The best jeweller software for independent jewellery shops?

February 26, 2025
3 Min read
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Tower Systems is proud to support hundreds of local Australian jewellers with our Aussie-made and supported Point of Sale (POS) jeweller software. We develop and support POS software for niche specialty retailers, like jewellers in Australia and New Zealand. With hundreds current users, our jeweller software is proving its value in helping local independent jewellers run valuable and enjoyable businesses, evolving their customer mix and growing business performance.

We believe in our product and don’t pay anyone to recommend us. We’re independent and focused on delivering the best possible service and software.

Our jeweller software handles a comprehensive range of tasks, from jeweller-specific inventory tracking (including stone details) and importing supplier invoices, to repairs management, second-hand goods, and even selling by fractions or length. We’ve got you covered for special customer orders, tracking customer purchase history, and reducing employee and customer theft. Plus, our software helps you target market to customers based on past purchases, maximising your marketing efforts.

If you want to know the best jeweller software for your jewellery shop, consider Tower Systems, compare us to other software companies, compare our software. We’d be glad for a function by function comparison.

Only you can know if our Tower Systems jeweller POS software is the best for your business though.

We integrate seamlessly with other industry-leading platforms to boost your productivity. Think Xero for accounting, Tanda, Deputy and Planday for rostering, Slyp for digital receipts, Shopify and Big Commerce for online sales, ChatGPT for smart product descriptions, and RemoveBG for photo background removal. One of our most popular features is our flexible loyalty program, allowing you to tailor it to your specific needs and encourage repeat business. We also offer EFTPOS choice, with no financial penalty or per transaction cost from us, and the ability to easily add surcharges.

We understand that flexibility is key. That’s why our rental agreements can be cancelled at any time, and you’re free to choose the EFTPOS provider that best suits your business. We offer one-on-one training, backed by a comprehensive library of training videos and a 24/7 accessible knowledge base.

Our jeweller software boasts a range of benefits designed to streamline your operations and boost your bottom line. These include club pricing, buy-one-get-one (BOGO) offers, warranty tracking, our Retailer Roam™ app for selling anywhere, and seasonal reordering. You’ll also have access to powerful tools like loyalty facilities, seamless Shopify integration, special orders, repair facilities, second-hand goods management, colour/size/style inventory tracking, and event marketing based on customer milestones.

Local Aussie jewellers are vital to their communities. They live and work locally, hiring locally and contributing to the local economy. Tower Systems is grateful to play a part in supporting these businesses with our Aussie-made and supported POS software.

See for yourself why so many jewellers choose Tower Systems. Visit our YouTube channel to watch a product demonstration (no contact details required). For more information or to discuss your specific business needs, call us on 1300 662 957 or email us at sales@towersystems.com.au.

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How our Tower Systems POS software helps local retailers shine

February 25, 2025
2 Min read
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Helping local retailers, independent retailers, small business retailers shine is core to our mission here at Tower Systems. We love seeing local retail businesses thrive for when they thrive their community thrives. This is what local small retail is all about: community.

Our Tower Systems POS software helps local retailers shine in a bunch of ways including:   

  • Tailored for specialty retail: Our POS software is designed specifically for independent and specialty retailers, offering features relevant to various retail niches like fashion, gifts, toys, and more.   
  • Empowering tools: The software provides tools and training to help retailers thrive, focusing on profitability and efficiency.   
  • Streamlined processes: It simplifies time-consuming tasks like stock management, ordering, and sales tracking.   
  • Enhanced customer experience: Features like self-checkout options and loyalty programs help retailers compete with larger businesses.
  • Accessible support: Tower Systems offers one-on-one training, a comprehensive knowledge base, and easy access to human support.   
  • Focus on local: The company prioritizes serving local businesses and understands the importance of community.   
  • Continuous improvement: Tower Systems regularly updates its software based on customer feedback and industry trends.   

Best of all, we help local small business retailers be local by sharing local knowledge, helpful product information considering the local situation, supporting local community groups and being personal in service in the business, through the POS software.

This ability for retailers to support local community groups is a differentiator for us. Imaging leveraging all the members of a local community group to support your retail business and to support their community group all at the same time. This is a true engagement with and for the community, through your local retail business. And, this can all be done through our POS software.

By focusing on these areas, Tower Systems helps local retailers improve their operations, enhance customer experience, and ultimately shine in their communities.

We believe that technology should empower local retailers to strengthen their connections within their communities, and that’s what we strive to deliver.

The best way to encourage local retailers to support your local business is to actively be local. In our POS software we offer plenty of ways you can do this, genuinely, for mutual benefit.

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Let us make a beautiful Shopify website for your business

February 24, 2025
3 Min read
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Expand your customer base and boost your bottom line by venturing beyond your physical shop. Leverage your existing space and staff resources to unlock new revenue streams, and explore the potential of products you never thought possible within your current retail model. Imagine reaching customers across Australia, all from your current location.

A seamless online presence is vital in retail today. With a Shopify-integrated website from Tower Systems, you can sell your products online and in-store, all while maintaining accurate, real-time stock data. Our point-of-sale (POS) software ensures your inventory is always up-to-date, preventing frustrating stock discrepancies and streamlining your operations.

We’ve partnered with hundreds of local small business retailers, crafting successful websites that drive online sales as well as in-store visits. Our experienced sales team can showcase a portfolio of stunning websites, each a testament to our expertise in e-commerce solutions. These examples demonstrate how we’ve helped businesses like yours expand their reach and maximise their profits.

Our Shopify website development service is done here in Melbourne Australia. It’s local, for local Aussie retailers.

Our fixed-price Shopify website development package is popular with retailers. We begin with a thorough consultation to understand your specific needs and goals. From there, our expert designers will create a visually appealing and user-friendly website tailored to your brand. We’ll seamlessly integrate it with your Retailer POS system, ensuring smooth inventory management and order processing. And, importantly, we’ll provide comprehensive training, empowering you to manage your website and attract new customers effectively.

Contact our sales team at sales@towersystems.com.au or call us on 1300 662 957 to learn more and explore our portfolio of successful retail websites.

One small shop in suburban Melbourne, which launched a Tower Systems-developed website in May of last year, has generated over $70,000 in online sales in six months. Remarkably, this impressive figure was achieved without increasing labour costs, expanding product range or engaging in expensive marketing. This demonstrates the power of a well-designed online store integrated with your existing retail operations.

In addition to selling on your website, Tower customers have free access to www.findit.com.au, a terrific marketp[lace that supports small local retail businesses. It helps them, and their websites, be found.

Beyond website development, we offer valuable business consultations, guiding you on how to maximise your online potential, even without technical expertise. We’ll share strategies and insights to help you achieve similar success stories.

And, coming soon in our next Retailer software update, we’re excited to introduce an AI-powered blog post generator. This innovative tool will automatically create engaging content about your stock items, further boosting your online visibility and driving sales.

Tower Systems is dedicated to helping small and independent retailers thrive in the digital age. Let us help you win online in 2025. Contact us today to begin your e-commerce journey.

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New video: see how POS software AI integration helps small business retailers

February 21, 2025
1 Min read
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This video is on a customer meeting we hosted yesterday at Tower Systems. See the latest AI tools integrations in our POS software and watch as we engage with customers and prospects answering quetsions and exploring the benefits of AI tools in our POS software.

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Tower Systems: partnering with small and independent retail businesses for their transformation

February 20, 2025
2 Min read
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Already in 2025 we are seeing change in retail as well as in our space of retail management software.

Retail businesses are evolving beyond what is traditional. This is where flexible POS software can play a terrific role. Tower Systems helps retailers with this transformation by providing data, insights and actionable opportunities.

Our POS software has evolved beyond what is traditional for POS software, all in service of local small business retailers.

We offer features designed to streamline retail operations and enhance customer engagement. These include:

  • Seamless data conversion: Easily migrate from existing systems, ensuring a smooth transition and minimising disruption to your business.
  • Import supplier invoices. This is easy, consistent and reliable.
  • Flexible POS integration: Choose from a wide range of payment processing providers to meet your specific needs.
  • E-commerce integration: Integrate with popular platforms like Shopify, WooCommerce, and Magento to manage online sales and orders seamlessly.
  • AI-powered features: Leverage AI integrated tools to automate tasks like generating product descriptions, importing invoices, and conducting price comparisons, saving time and reducing errors.
  • Improved customer experience: Provide personalised product recommendations and efficient order processing to enhance customer satisfaction.
  • Enhanced decision making: Access real-time data and insights to make informed decisions about pricing, inventory, and marketing strategies.

We showcased the very latest in POS software at the Reed Gift Fair in Sydney this week. Visitors to the Tower Systems booth saw the latest POS Software AI Tools in action using real data from a thriving retail business from which we had permission. We are grateful for the opportunity to be at Reed this year, continuing a long tradition for us.

If you’re looking a new POS solution for your local retail business let’s talk. We’d love to understand your needs and to see with you whether our POS software could help.

It starts with you and understanding your needs though. Next, our sales crew will show if our software can help. Call 1300 662 957 or email sales@towersystems.com.au.

Tower Systems is a trusted partner for local and independent small business retailers seeking to thrive in the digital age. Our software features, seamless integration, and unwavering commitment to customer support help us empower businesses to deliver exceptional customer experiences and drive growth.

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The rise of national chains, the challenge for local pet shops: how Tower Systems helps

February 19, 2025
2 Min read
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Local pet shops are facing increasing pressure from large national retailers and online platforms, creating a challenging environment for these vital community businesses. These family-owned enterprises are battling against national chains with significantly greater resources, making it a daily struggle for survival. The impact of this consolidation extends beyond mere business competition; it affects the very fabric of local communities.

You only have to see the growth of Pet Barn taking over local pet shops, the moves by Woolworths in investing in Pet Stock and the moves by Bunnings to introduce a pet aisle to their shops to see the extend of changes in pet retail in Australia.

Local pet shops provide valuable support for local pet owners. They are integral parts of the community, offering personalised advice tuned to local conditions – and our pet shop software can help with this.

Here at Tower System we are grateful to serve hundreds of pet related retailers.  Our software made for local pet shops is embedded with features that help these businesses to better serve their local clientele and compete effectively against larger chains. Our pet shop software offers benefits designed to help local pet shops thrive including:

  • Personalised service: Your staff can share locally relevant product use and care information.
  • Proactive pet care: Track worming and other date-based treatments. Send timely reminders to bring customers back.
  • Comprehensive pet records: Maintain records of pet microchip numbers for easy access and identification.
  • Unique product offerings: Manage creation of custom products, your own products.
  • Effective loyalty programs: We offer loyalty shoppers love, loyalty that nurtures more purchases.
  • Streamlined special orders: Manage special customer orders efficiently and accurately.
  • Targeted pricing: Offer club and group pricing.
  • Data-driven insights: Use tags to gain insights into stock performance and make better business decisions.
  • Flexible multi-buy options: Implement multi-buy pricing strategies, similar to coffee cards.
  • Modern payment solutions: Offer integrated buy now, pay later options .
  • Targeted marketing: Market to customers based on past purchases, creating personalised offers and promotions.
  • Simplified accounting: Integrate with accounting software like Xero to reduce accounting and bookkeeping costs.
  • Seamless online sales: Connect directly to Shopify to easily establish and manage an online store, expanding reach and sales opportunities.

If you are a pet owner, please support your local pet shop.

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Tower Systems publishes: 2024 NEWSAGENCY SALES BENCHMARK: THE GAP WIDENS BETWEEN TRADITIONAL AND TRANSFORMED BUSINESSES

February 18, 2025
3 Min read
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A big thank you to all the newsagents across diverse locations (rural, regional, and suburban) who participated in this benchmark study by providing their sales data. Your contribution, facilitated by our Tower Systems newsagency software, is invaluable.

This year’s analysis reveals a stark and growing divide between traditional and transformed newsagencies. The benchmark sales datasets paint a clear picture: traditional businesses are struggling, facing declining revenue and an increased risk of closure. Conversely, transformed and transforming businesses are demonstrating profitability and higher sale values.

The key differentiator lies in diversification. Transformed newsagencies have successfully expanded beyond the traditional “newsagency” model, often with minimal impact on customer perception. In fact, customer purchasing habits indicate strong support for these evolving businesses.

Key Performance Indicators: A Comparative Snapshot

MetricTraditional NewsagenciesTransformed Newsagencies
RevenueDown 3%Up 5%
Transaction CountDown 5%Down 3%
Average Basket ValueDown 1%Up 8%
Gift RevenueDown 3%Up 11%
Greeting Card RevenueDown 4%Up 3%
Stationery RevenueDown 4%Up 5%
Counter Impulse SalesDown 12%Up 15%
Online Revenue$0Typically $75,000+ annually
Magazine Unit SalesDown 12%Down 7%
Newspaper Unit SalesDown 13%Down 8%

.

These figures highlight the fundamental differences in product offerings, pricing strategies, customer demographics, and overall business approach between the two groups.

While the data provides valuable insights, some of the most compelling examples are difficult to categorise. In the results I have observed newsagencies generating substantial revenue (approaching $100,000 annually) from coffee and related products, clothing, and high-end collectibles. The inconsistent categorisation of these segments across stores makes direct benchmarking challenging, but the overall trend is very clear to see.

Transforming the business away from traditional is profitable and vital.

Transformed newsagencies are even outperforming traditional businesses within core newsagency categories. This success isn’t driven by supplier support or increased compliance with traditional product demands. Instead, it stems from a more dynamic business environment, a positive in-store atmosphere, and a broader customer base.

Traditional suppliers would benefit from actively supporting newsagents in diversifying beyond the traditional shingle.

There is no doubt that transforming a traditional newsagency is hard work. Some do not embrace the opportunity because of concerns over costs. In me experience the costs are not great. The biggest challenge is making the decision to act as in doing this you have to leave tradition behind. There many who purchased newsagencies because of the ease of tradition.

The Path to Transformation

There’s no one-size-fits-all solution for success. Anyone claiming otherwise is mistaken. The first step is understanding your current position through data analysis. Next, develop a tailored plan and execute it with clarity, commitment, and by leveraging the experience of others.

newsXpress, a marketing group supporting newsagents, can assist in this process. We help newsagents navigate this transformation. For more information, contact Michael Elvey (not a salesperson, but a dedicated support team member) at help@newsxpress.com.au or 0400 331 055.

The Tower Systems newsagency software is key, as 1,800+ newsagents can attest.

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POS software connected Shopify websites help small business retailers thrive in 2025

February 17, 2025
3 Min read
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A growing number of retailers are establishing online presences to reach new customers. These businesses are utilising Tower Systems to create websites integrated with their point-of-sale (POS) software. Examples of some of these newly connected websites include:

Significantly, none of these websites explicitly identify the businesses as traditional retailers. This strategic decision aims to attract customers based on their purchasing needs rather than preconceived notions about the business type.

In today’s retail landscape, a strong online presence is more critical than ever. It provides the most effective means of attracting new customers, leveraging existing inventory, retail space, and staff, and establishing a fresh and profitable direction for the business.

Tower Systems leverages wonderful POS software and SHopify skilled people to bring these opportunities to life. This local expertise is a key advantage, as many web development companies outsource this work overseas.

We offer a comprehensive service, providing both specialised retail POS software and professionally designed Shopify websites that seamlessly integrate with the POS system. This integration is secure, fast, and efficient. The Shopify websites we develop are tailored to each individual retailer’s specific needs and requirements, populated with data collected through the integrated POS software.

As both a Shopify website developer and a POS software developer, and as an Australian-based business, Tower Systems is ideally positioned to serve the needs of local retailers. Our extensive experience within the retail sector has enabled us to assist numerous businesses in attracting new customers through their online platforms.

Tower Systems’ Shopify website development service for small business retailers is offered at a fixed price.

By embracing e-commerce and leveraging Tower Systems’ expertise in retail and web development, retailers can unlock a wealth of new opportunities. From seamless website integration to a focus on targeted customer acquisition, Tower Systems empowers retailers to thrive in the digital age. Is your business ready to join the growing number of successful online retailers? Contact Tower Systems today to discuss how we can help you achieve a prosperous future.

The websites listed above, all operated by retail businesses, showcase unique, engaging, and relevant online presences. They present a contemporary image for these businesses, which is essential in 2025 and beyond.

The websites listed here, all operated by local retail businesses, showcase unique, engaging, and relevant online presences. They present a contemporary image for these businesses. This demonstrates the power of strategic online positioning and the importance of partnering with a provider like Tower Systems, who understands the nuances of both retail operations and effective e-commerce strategies.

We are committed to helping retailers navigate the digital landscape and achieve sustainable growth through integrated POS and website solutions.

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Tower Systems exhibiting at the Sydney Reed Gift Fair

February 16, 2025
2 Min read
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We are loving being at the Sydney Reed Gift Fair, a major national trade show that started yesterday.

As the only software company here, we are representing well, showing off our AI enabled POS software for independent small business retailers. Already we have made plenty of new contacts. The first day was terrific.

Now, we are into day two and we’re up and running.

Our POS software software can help retailers save time, make more money, and run their businesses more efficiently.

each of us representing Tower Systems and our POS software at the trade show worked on our pitch.

We’re not just selling software; we’re offering a complete retail transformation.

In our pitch, we highlight the core benefits for retailers. We explain how data conversion is seamless, meaning they can easily transfer their existing customer and product information without any headaches. We also showcase the smooth e-commerce integration, which effortlessly connects their online and in-store operations. But the real showstopper? Our AI-powered features in our POS software. These intelligent tools are a game-changer, helping retailers make smarter decisions, optimise stock levels, and personalise customer experiences like never before.

We emphasise how our software empowers retailers to save valuable time. Automated tasks, streamlined processes, and intuitive interfaces free up their staff to focus on what truly matters: providing exceptional customer service. And, of course, we show them how to make more money. Improved inventory management, targeted promotions, and data-driven insights contribute directly to their bottom line. Ultimately, we’re giving retailers the tools they need to run their businesses more efficiently and effectively.

The Reed Gift Fair is the perfect opportunity for us to connect with potential customers, demonstrate our software’s capabilities, and showcase how we can help them thrive in today’s challenging retail landscape. We’re confident that our innovative POS solution will resonate with retailers looking for a modern, powerful, and, importantly, easy-to-use system. We can’t wait to hit the show floor and share our passion for retail technology.

We are here at Reed Gift Fair ready to connect, demonstrate, and inspire. Our POS software can be the key to unlocking retail success for many different indie local retail businesses.

Come and see us – we’re excited to share our vision for the future of retail.

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Helping all retailers embrace the spirit of Valentnine’s Day

February 14, 2025
3 Min read
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There are many Valentine’s Day opportunities outside of cards, flowers, chocolates, sexy clothes and a night out. We think every retailer can embrace the opportunity and connect with Valentine’s Day.

While Valentine’s Day is undeniably a commercial bonanza, it is an opportunity for and local small retail business to stand out and more meaningfully connect with locals.

Here’s our Tower Systems advice, our take on opportunities for local retailers, no matter what you sell. Here are five ways to spread Valentine’s love:

  1. Love Where You Are: Celebrate your community! Set up a noticeboard (physical or online) and encourage locals to share what they adore about the area. Think stories, photos, or any expression of local love. This is a fantastic way to give back to the community that supports you.

  2. Love What You Do: This one’s all about passion! Invite people to share what they love about their lives, hobbies, or work. Promote it as a chance for people to express themselves and share a little piece of their story. It’s a beautiful way to connect with your customers on a deeper level.

  3. Love Others: Spread the love to those in need! Partner with a local charity and use your business as a collection point for donations. Launch a “Loving Others this Valentine’s Day” campaign, promote the charity’s work, and encourage your customers to join you in supporting them. Don’t forget to contribute yourself!

  4. Love Lists: Get social! Over a series of posts, invite people to share their favourite things. Each day, focus on a different theme: a beloved song, a cherished photo, a go-to recipe, a must-read book. Ask them to explain why these things are so special to them. It’s a fun way to spark conversation and get people sharing.

  5. The Love Seat: Create a cosy spot in or outside your shop—a “love seat” for two! Promote it as a place for friends to catch up, rekindle connections, share stories, and make memories. Encourage old-fashioned conversation, away from the distractions of social media. Bonus points for offering complimentary coffee and cake!

These ideas aren’t designed to directly boost sales or foot traffic. Instead, they’re about showcasing who you are and what your business stands for in the community. While big businesses will be shouting about Valentine’s Day deals, you’ll be touching hearts and celebrating the true meaning of the season.

The best idea though is to leverage the suggestions here and others that flow from thinking about them outside of February 14. There is no rule as to when we should nurture love in any form and on any topic. Take the Love Where You Are idea. This is something you could run mid-year as a support for your location.

Being the business known for nurturing love and appreciation could help strengthen your emotional connection with locals.

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How does our Tower Systems POS software compare to Lightspeed software?

February 13, 2025
3 Min read
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We were asked this question recently and thought it might be useful to share our response here.

We have never used Lightspeed and have never looked at their software. We can’t comment about software functionality in comparison with ours. Nor can we comment about a customer service comparison between them and us.

What we do know about Lightspeed is what they themselves have said publicly.

They push Lightspeed Payments. This gives them a percentage of each transaction in shops using their software. If you add this percentage to their software rental cost you can figure out the total cost of ownership. Also, as you grow your business, what you pay for Lightspeed, through their payments platform, increases as it is a % of each transaction.

Here at Tower Systems we do not have any requirement as to payments platform. You can choose the platform that best serves your needs. We think this can be a terrific money saver.

Lightspeed targets businesses turning over US$500,000 a year.

Here at Tower Systems we have no retail business revenue target for customers we serve. Our focus is on local small independent retailers in specialty niche markets.

Lightspeed serves many large customers. We think these BIG businesses will capture more attention from Lightspeed as the company considers software enhancements.

Here at Tower Systems we only serve local small business retailers, all customer voices are equal.

The best way to see how our software stacks up against Lightspeed is by comparing it. We’d be happy to show you what our software can do. If Lightspeed is a better solution for your business we will wish you all the best. If Tower Systems is a better solution, we’d love to welcome you as a customer.

Ultimately, the best POS software for your business depends on your specific needs and priorities. While Lightspeed focuses on larger businesses and revenue-linked payment processing, Tower Systems prioritises small, independent retailers in niche markets, offering flexibility in payment processing and ensuring all customer feedback is valued equally. We encourage you to explore both options and compare their features, pricing, and support to determine which system best aligns with your business goals and operational requirements. A direct comparison, including a demonstration of Tower Systems’ capabilities, will allow you to make an informed decision and choose the POS solution that will contribute most effectively to your success.

You can reach Tower Systems at 1300 662 957 or sales@towersystems.com.au.

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POS software for Garden Centres helps the locally loved businesses thrive

February 13, 2025
3 Min read
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Tower Systems offers industry-standard Garden Centre POS software, proudly made and supported in Australia and New Zealand. Serving over 200 garden centre customers, Tower Systems values client feedback, using it to continually evolve the software to meet the changing needs of the industry. A recent software release includes time-saving AI tools, subscription facilities and significantly expanded quote and invoice management tools.

Tower Systems’ software empowers independent garden centre owners to run profitable and enjoyable businesses, assisting them in evolving their customer mix and boosting business performance. The software manages numerous aspects of garden centre operations, including integration with Evergreen Connect, garden centre-specific inventory tracking, price change management for repotted plants, weatherproof product sticker creation, supplier invoice importing, flexible selling options (by fraction, weight, and/or length), product variant tracking, special customer orders, customer purchase history tracking, and theft reduction. It also facilitates targeted marketing based on past customer purchases.

Tower Systems’ software has been refined through close collaboration with over 200 garden centre customers. Key features developed based on this feedback include:

  1. Evergreen Connect link: Seamless integration and synchronisation with Evergreen.
  2. Dispatch management tools: Effective management of multiple trucks and deliveries, with Allotrac integration for enhanced functionality.
  3. Loyalty marketing: Customised loyalty programs for customer engagement and retention.
  4. Bulk material tracking: Easy tracking of raw material purchases and in-house product mixing and packaging.
  5. Local plant care information: Plant care details printed on receipts for improved customer service.
  6. Flexible selling options: Sales by weight, length, and fractions.
  7. Weatherproof product labels.
  8. Integrated roster options: Seamless integration with platforms like Deputy, Tanda, and Planday.
  9. Digital receipts: Convenient digital receipts via Slyp.
  10. Comprehensive quote and invoice management.

Additional benefits of Tower Systems’ software include software access for unlimited computers, Monday to Saturday help desk support, a knowledge base, and integrations with Shopify, Big Commerce, Xero, and other leading platforms. Supplier invoice import tools are also provided.

Further enhancements based on customer feedback include:

  • ChatGPT and Google Gemini integration: Automated product description generation.
  • International barcode database lookup: Streamlined product entry.
  • Automatic photo background removal: Simplified image use for online platforms.
  • Free integration with FindIt.com.au: Increased local customer reach.
  • Shopper self-checkout version.
  • Portable “sell from anywhere” solution: Ideal for large properties, markets, and pop-up events.

Tower Systems offers a 30-minute demo via a QR code (no details required). Personalised demonstrations can be arranged by contacting the team on 1300 662 957 or sales@towersystems.com.au.

Flexible training options are available, including a training library with short video tutorials.

Integrations with Xero (accounting), Tanda, Deputy and Planday (rostering), Slyp (digital receipts), Shopify and Big Commerce (online sales), ChatGPT (product descriptions), and RemoveBG (photo background removal) enhance productivity. The recent additions of ChatGPT integration for product description generation, international barcode database lookup, automatic photo background removal, free FindIt.com.au integration, shopper self-checkout, and a portable sales solution have been well-received by customers.

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2025 is already 6 weeks in, here’s advice for small business retailers on making the next 46 weeks really count

February 11, 2025
4 Min read
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Data is where to start. A clear understanding of your business’s current health is essential for successful transformation. This requires a comprehensive look at your business from all angles. Here’s a helpful checklist:

  • Up-to-date profit and loss statement
  • Current debtors and creditors reports
  • Complete list of all business debts (formal and informal)
  • Stock listing showing total stock value
  • Dead stock listing (items with zero sales in six months or more) and their total value
  • Floor map showing the gross profit percentage contribution by product department/category and floorspace allocation
  • Total rostered hours per week (including owners, paid or unpaid) and a revenue per hour calculation
  • Revenue comparison down to the category level, comparing the most recent six months with the same period a year earlier

Simply wanting to transform isn’t enough. You need to understand your current position and capacity for change. This data will reveal immediate opportunities and the resources available to fund your transformation. This list forms the foundation of any business transformation journey undertaken with clients.

Analyse and act. With this data in hand, it’s recommended to identify some “easy wins” to build momentum and focus. For example, if you have $10,000 or more in paid-for dead stock, get rid of it! The freed-up cash and space will provide a significant boost. To clear this dead stock, create a dedicated clearance area (a table or two will do) and offer a flat 50% discount.

While clearing out dead stock, analyse the remaining data to understand your business’s current performance. Review the comparison report for promising opportunities within your existing product categories. This can be a simple but effective first step.

As you analyse your data, create a list of ideas and action items. You might uncover some overlooked or neglected easy wins.

Choose advisors carefully. Some retailers consider using their accountants or business consultants for business transformation. While they can be valuable, experience suggests that unless they have current, hands-on experience in the retail industry, their advice may not be as effective.

Ultimately, this is your business and your transformation. Taking ownership of the next steps is crucial for ensuring your full investment in the changes you implement.

Now, to get match-fit. This initial phase involves data gathering, streamlining operations, and preparing your business for more significant changes. It’s all about getting your business in peak condition for what lies ahead.

But what if your current data isn’t in good shape, and you’re eager to start making changes immediately?

What is data is limited? If you’re determined to transform your business but your data is lacking, there are steps you can take on the shop floor to initiate change. Often, businesses in this situation have a traditional shop floor layout.

The following advice focuses on disrupting your current setup to encourage a fresh perspective. It’s a radical approach designed to shake things up. Remember, retail is constantly evolving, so continuous adaptation is key.

  • Disrupt your layout: If you have a traditional fixture running down the centre of your shop, remove all the stock and the fixture itself. Don’t overthink it – just rip it out! Consider moving key product categories to less expected locations.
  • Create a warmer atmosphere: Remove as many traditional retail fixtures as possible and replace them with everyday items like tables, perhaps sourced from secondhand marketplaces. Use a rug or other soft furnishings to add warmth and create a more inviting space.
  • Stock unexpected items: Introduce one or two product categories you would never have traditionally stocked. Thinking outside the box can open your eyes to new possibilities and spark ideas for transformation.

This list is just a starting point, designed to get you thinking and acting.

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Supercharge small retail business operations with our smart POS software integrations

February 10, 2025
3 Min read
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We are grateful to lead with an ever  growing network of POS software integrations with other leading applications and partners, making our POS software an even more powerful tool for small business retailers. We understand that running a business efficiently is key, and these integrations are designed to do just that – saving you time, reducing keystrokes, and minimizing errors.

By connecting your POS system with other essential services, you can streamline operations and focus on what matters most: your customers. From accounting and e-commerce platforms to payment gateways, marketing tools, and even inventory management systems, our integrations open up a world of possibilities.

What do these integrations mean for you?

  • Increased efficiency: Automate tasks and eliminate manual data entry, freeing up your time and resources.
  • Reduced errors: Minimise the risk of human error by seamlessly transferring data between systems.
  • Enhanced functionality: Extend the capabilities of your POS software by connecting it with best-in-class solutions.
  • Improved customer experience: Offer a seamless and convenient experience for your customers, from checkout to loyalty programs.

Explore our expanding ecosystem of integrations:

We’re constantly adding new integrations to our platform. Below is a snapshot of our current partners, showcasing the diverse range of solutions available to you. This list is current as of today, but keep an eye out for updates as we continue to expand our network!

CompanyFeature
XEROAccounting
ABCISAccounting
WOOCOMMERCEE-commerce
SHOPIFYE-commerce
MAGENTOE-commerce
PCEFTPOS/LINKLYPayments
TYROPayments
SMARTPAYPayments
HUMMPayments
ZIPPayments
RAAMember Discounts
PINPAYMENTSPayments
XCHANGEITEDI
GNSEDI
EASTERN DISTRIBUTORSEDI
MAXWELL AND WILLIAMS (HAG)EDI
KONGSEDI
PERMIER PETEDI
MASTERPETEDI
AIRR / TUCKERSEDI
JUST FOR PETSEDI
EVERGREEN CONNECTEDI
MAILCHIMPMarketing
MESSAGE MEDIASMS Services
BIKE EXCHANGEEDI
CENTREPAYPayments
QUESTPayments
MX51Payments
WINDCAVE (DPS)Payments
EPAYElectronic Vouchers
TABCORP (REQUIRES EXCHANGEIT)Lottery
POSTECFuel
TANDAStaff
DEPUTYStaff
ALLOTRACDispatch
TREKStock
SPECIALIZEDStock
PACSTREAMEDI
TITLEPAGEEDI
REMOVE.BGOther
REMOVAL.AIOther

Our next update takes us another leap forward in this space. We will let our customers know more in the next few days.

We’re committed to providing our customers with the best possible tools to succeed. We’re actively working to integrate with even more applications and partners, so be sure to check back regularly for updates. If you have any suggestions for integrations you’d like to see, please don’t hesitate to contact us! We value your feedback.

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