The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Latest stories

Stocktakes

March 13, 2025
3 Min read
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Here’s advice from us about stocktaker for local small business retailers.

While our POS software offers stocktake features for fast and accurate inventory counting, a full end-of-financial-year stocktake isn’t always necessary. If you maintain disciplined retail operations, you can often forego it. Here’s how:

  • Track incoming inventory at arrival: Use electronic supplier invoices or software-generated order files for easy recording.
  • Track all sales at the point of sale: Scan every item sold.
  • Track all returns at the point of return: Scan items returned to suppliers or written off.
  • Conduct spot stocktakes: Regularly check sections of your store to monitor for potential theft.

Consistent and accurate execution of these steps provides a stock listing, equivalent to a stocktake, suitable for financial and tax purposes.

This daily, consistent stock management approach eliminates the need for a large end-of-year stocktake, saving time, labour costs, and providing more accurate data.

Traditional stocktakers may disagree, but their manual processes can be inaccurate. With effective management practices, their services become unnecessary.

For those who prefer stocktakes, our POS software simplifies the process. It offers features to save time and provide up-to-date inventory information.

Instead of a full store stocktake, consider a rolling stocktake, where you count sections of the shop at your convenience. This can provide more accurate data at a lower labour cost.

Our POS software allows you to stocktake specific areas, such as a shelf, aisle, or individual item, as well as the entire store.

Focus on high-turnover or high-risk items during sectional stocktakes, and schedule them to suit your staffing. This can be more cost-effective than hiring extra staff for a single large stocktake.

Based on our experience with thousands of Australian retail businesses, rolling stocktakes are often more efficient and financially beneficial, and can provide early indications of theft.

Effective POS software offers stocktake flexibility, maximising value for your business.

Quick Stocktake Questions (Tower Systems Software):

  • Can my shop remain open during a stocktake? Yes.
  • Can I pause and resume a stocktake? Yes.
  • Can I use multiple terminals for stocktaking? Yes.
  • Can I use a handheld PDE or PDA? Yes, many brands are supported.
  • Can I use a laptop? Yes.
  • How long does it take? Depends on your products, layout, and staff training. Time typically improves with practice.
  • How often should I stocktake? Annually for a full stocktake, or weekly for rolling stocktakes.
  • Do you offer training? Yes, we provide self-serve and one-on-one training options.

If you’re considering an end-of-year stocktake, explore implementing changes that could eliminate this requirement.

Stocktakes can be a thing of the past in your shop.

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What are POS systems?

March 12, 2025
2 Min read
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Welcome to another of our explainers of topics of interest.

What are POS systems? POS systems are a combination of specialist software and specialist hardware tailored to help retail businesses operate.

Using a POS system you can transact sales, manage inventory, gain business performance insights and harness facts vital to making good business decisions. A POS system is vital for any retail business that wants to be successful. It is hard to do what a POS system does manually.

Let’s go back a step though. When we use the term POS we are referring to Point of Sale. POS is the common term.

A POS system is typically located at the sales counter of a business. That said, it could be a tablet computer, a phone or some other device being used portably in the shop running software designed for retail businesses.

A POS system is different to other computer software and hardware in that it is designed for retail businesses.

Costing only a couple of hundred dollars a month, a good POS system can typically be paying for items in saved time, reduced mistakes and better decision making from day on in any size retail business.

A modern POS system streamlines the checkout process, offering various payment options, including contactless and mobile payments, which significantly reduces wait times. Beyond the transaction itself, these systems often integrate loyalty programs, allowing businesses to track customer preferences and offer personalized promotions. This not only fosters customer retention but also provides valuable data for targeted marketing campaigns. In essence, a well-implemented POS system transforms the point of sale from a simple transaction hub to a dynamic tool for enhancing customer satisfaction and building lasting relationships.

Tower Systems offers POS software which, when combined with computer hardware, makes for a good POS system. Tower serves a range of retail sectors with software tailored to the needs of these sectors. Our POS soften is proven, well established. It’s been chosen by thousands of retailers.

Our software is  user-friendly, ensuring staff can quickly adapt and maximise its potential. Regular updates keep it current with evolving industry standards and customer expectations, ensuring a robust and reliable platform for your business.

We’re here to help local specialty retailers with good software backed by good local support.

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How much does a POS system cost in Australia?

March 11, 2025
2 Min read
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The price of a POS system in Australia includes the cost of the software, the cost of computer hardware as well as any associated costs, such as payments costs.

Some POS software solutions force you to use their payments platform, locking you into their costs for this, which can be higher than traditional banking payment solutions.

Here at Tower Systems, you can rent our POS software with pricing transparent. At the time of writing, the monthly rental price ranges from $195.00 through to $246.00. These prices include GST.

Tower does not lock you on a payments platform – you should choose the one you prefer for your business, the one with the lowest cost if you like.

Tower Systems runs on a range of hardware. Your current hardware may suit.

So, if you have good hardware, your Tower Systems POS solution could cost $195.00 a month. That’s our answer to the question of How much does a POS system cost in Australia?

If you do have this question – How much does a POS system cost in Australia? – we recommend you be clear about your needs, ensure you only consider software that serves your needs. be clear too about the payments processing requirements of your business. If you are concerned about payments costs, be sure to know for sure what the various POS companies you are considering may think about you using payments platforms other than what they require.

If you are asking the question How much does a POS system cost in Australia?  we think you are starting with a good question. Knowing the cost of a long term relationship up front for your business is a good starting point even when the decision itself is not necessarily about dollars.

Ultimately, the true cost of a POS system isn’t just the upfront price, but the ongoing value it delivers to your business. By offering flexible software rentals, hardware compatibility, and payment freedom, Tower Systems empowers you to control your expenses and optimize your operations. We encourage you to contact our team for a personalized consultation, where we can discuss your specific needs and demonstrate how our POS solution can provide a cost-effective and efficient solution for your Australian business.

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AI enabled POS software

March 10, 2025
1 Min read
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A new website for Yarra Valley Stockfeeds

March 9, 2025
2 Min read
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We are grateful to the crew at Plenty Valley Stockfeeds in Whittlesea, Victoria, for allowing us to create a new website for their business and to connect this too our produce business POS software they run as well as to connect it to our free www.findit.com.au online marketplace that helps locals find local shops.

The Plenty Valley Stockfeed story is local and inspiring, they are the type of business we love serving:

We at Plenty Valley Stockfeed, a long-established family run business, have dedicated 18 years of passionate help and advice to our customers based on a lifetime of experience of owning and caring for a wide variety of animals.

Plenty Valley Stockfeed is Whittlesea’s largest pet and Farm Supplier, with the most competitive range of products and prices. We specialize in Premium Dog and Cat food, Dog beds and Cat Towers, as well as coat fittings or weight checks for your pets.

Our Rural base means that we also stock a wide variety of Equine feeds and Supplements, Poultry and Hobby Farm supplies including veterinary and health supplements. We also deliver to our customers within the local area.

When we develop websites for our local small business retail customers we get to know them and their business. We make sure their narrative is represented in the website we deliver as websites for local businesses are about more than products.

Our goal is to help locals find local businesses that serve their needs locally as well as helping these local businesses find shoppers outside their area that they can serve. This is all part of our goal of helping local retailers thrive.

Our website development work is wholly done in Australia and it is primarily done for retailers using our POS software. We do our web development work on a fixed price basis so our customers know the cost up front and they know everything that is provided as part of this fixed price project.

The connection to the FindIt marketplace is free. This is a Tower Systems only marketplace, free to all of our POS software customers regardless of whether they have a website or not.

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5 ways small business retailers can use AI in POS software today

March 8, 2025
2 Min read
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Here are 5 ways that small business retailers are using AI tools in POS software from Tower Systems today:

  1. Generating product names to maximise search opportunities.
  2. Generating meaningful and SEO ready product descriptions.
  3. Easily loading PDF invoices from any supplier.
  4. Price comparing locally, outside the business, to reveal better profit opportunities.
  5. Generating publishing ready blog posts.

The AI tools in POS software from Tower Systems go way beyond these five features though. Tower has been delivering AI tools and AI integrations since mid 2022, helping local small business retailers compete.

These POS software AI tools from Tower Systems help local small business retailers more effectively, efficiently and profitably compete. Best of all, our customers get to choose if and when they use the tools. They are always in control.

Saving time, improving the quality of business decisions and speeding p decision making are three key benefits of the AI tools in our POS software already delivered. What comes next is even more enhancement and we are excited for the research and development being undertaken for this.

As an early adopter in the field of AI-powered POS solutions, Tower Systems has developed valuable experience. This is used in service of our community of small business retailers and guiding them towards greater success.

In today’s fiercely competitive landscape, where direct-to-consumer sales from suppliers are on the rise and larger businesses leverage cutting-edge technology to gain an edge, these AI-driven tools provide a vital competitive advantage.

We are here for a win for local small business retailers and AI is playing a terrific role in this. It all started for us when we owned shops ourselves and wanted to deliver efficiency in them. We researched, experimented and evolved our POS software. Now, years on, we are grateful to be helping so many of our customers in this space.

If you run a local small retail business. AI is key to success in 2025 and beyond in-store as well as online. Tower Systems is here to help you with this with software equipped in this area.

Plenty of software companies are talking about AI, few have usage experience like us in our marketplaces.

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Small retail business advice: ignore negative news and commentary from big retailers

March 7, 2025
3 Min read
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Big retailers dominate news about the economy as if they are the best indicator on how things are going, and boy do some of them complain.

Just the other day a big retailer spokesperson was getting media coverage about tough economic conditions. It was all negative talk, which does nothing to nurture confidence.

Here at Tower Systems we only serve local small business retailers, independent retailers. From where we sit we see plenty off good news, local retail businesses growing, plenty innovative, lots of positive results.

Small retail businesses are often more nimble than big retailers and this is important in changing economic conditions. Many small business retailers have learnt the value of targeting metrics beyond topline revenue.

The gross profit. Targeting GP% growth per sale, a business can achieve more with less. This relies on the business adjusting what it sells such that the GP% achieved in each basket is higher than the previous average for the business.

If you grow business GP% by, say, 3% and overall revenue by 1% the bottom line benefit to the business would be considerably magnified compared to no change in GP% and 1% revenue growth.

Retailers can think of GP% growth being achieved by buying better, which, for sure, is true. Often, there are opportunities for a small increase when pricing items to build in better margin. Knowing what you can sell a product for is valuable, especially if that figure is higher than what you have traditionally sold the product for,

The other opportunity here is stock turn. Working inventory to turn faster is a terrific bottom line benefit.

There are many growth opportunities in indie retail channels, many opportunities to achieve good growth in revenue and in gross profit percentage performance.

How do we achieve that?

Look at your current sales data, look for green shoots, indicators of opportunity for you. In a retail newsagency these are typically in cards, magazines and stationery. Sales in these departments can indicate opportunities outside of them, maybe in new areas for the business, better margin areas for the business.

The reality is that there will be more tough economic news and negative reports about retail. You can choose to watch that and worry, or you can create the retail experience that is an oasis of happiness, a place locals enjoy and are happy to spend. Every day, choices you make in your business determine this.

If you do what you’ve done every day for years, your results will be what you are used to. I think indie retailers can do much better than that.

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Retail management advice: review shop floor performance by gross profit

March 6, 2025
3 Min read
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This is good everyday advice for any small business retailer in any retail setting. It’s easy to do and a powerful motivator to drive profitable change. Best of all, it’s 100% about your business, it’s personal.

With retail space usually costing between 11% and 15% of revenue, it is usually the next highest cost outside of the cost of stock itself. How well you use your space determines the success of your business.

Retailers often argue that rent should be lower. It could be that a different view of shop floor performance helps you achieve a better return.

Here are the simple steps to follow to do a GP performance floor map of your shop:

  1. Take a blank sheet of paper, ideally A3, and roughly sketch out the layout of your shop, marking in display units, shelving, the counter – everywhere you have product. Include your back room if you have stock there.
  2. Colour-shade the layout by department.
  3. List the departments on the side of the floor plan.
  4. Calculate the percentage of total space used for each department. This does not need to be accurate to two decimal places. List this next to each department you have listed.
  5. Use your POS software to report on gross profit dollars earned by each department over the last year, or calculate it from sales figures knowing the average GP% per department.
  6. Calculate the percentage of total gross profit contribution earned by each department and list this next to the floor space allocated to each department – on the floor plan map you have done.
  7. Circle in green those performing the best, where the GP% contribution is more than the GP% space allocation, and in red those performing the worst.

Typically, a business owner doing this for the first time will have an ah ha moment, seeing something they had not realised.

We have seen business owners make changes including to floor layout, quitting suppliers and increasing stock weight for some departments.

You can take the analysis a step further by looking only at one department and analysing its performance by category, using the method outlined above.

Our specialty retail POS software can help with this and more business performance analysis. It offers gross profit and other data points useful in this shop floor map performance analysis.

Our goal is to help you run a more appealing, successful and valuable retail business. As retailers ourselves, we use our software this way every day.

We can help if you are interested. Here at Tower Systems we are 100% focussed on serving local small business retailers. We offer advice like that covered here to help local small business retailers thrive.

Find out more:  www.towersystems.com.au  1300 662 957  sales@towersystems.com.au

Thanks for reading.

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Advice for small business retailers on handling community group donation requests

March 5, 2025
3 Min read
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Requests from schools, charities, and other local community groups can be a challenging for a small retail business. We know of retailers who are asked daily for a cash or product donation. Often these requests come from people unknown to the business.

If you don’t have a structured approach, you’ll end up giving away a lot for little or no return.

The advice we share here is advice we first offered our customers many years ago. It has been refined over time.

Here are our tips on handling a donation request from a local community group or charity:

  • Manage your philanthropy like any business activity. Decide how much money (or commercial value) you are willing to donate each year, and then stick to that budget.
  • Get on the front foot. Write to community groups at the start of the year and ask them to submit a proposal if they’d like your support. This way, you can choose the groups that are a good fit for your business and your community. It also gives you a response when you are asked for support.
  • Support the groups that support you. Look for groups that have members who are also your customers. This way, you’re helping both the group and your business.
  • Let your shoppers choose. If you offer discount vouchers, you could let customers donate their vouchers to a local group. This is a great way to get your customers involved in your community giving.
  • Reward engagement. You could offer a discount to customers who are members of a local group. This would encourage them to shop at your business, and it would also support the group. This is critical advice. There has to be a commercial benefit for your business if you are to be able to help these community groups into the future.
  • Educate groups about good engagement. Let groups know that you’re looking for ways to work together to benefit the community. You could ask them to do things like promote your business on their social media pages, or write about you in their newsletters.
  • Write about your engagement. Once you’ve chosen the groups you’re going to support, write about it on your website and social media. Don’t be boastful or arrogant, be grateful. This will help to raise awareness of the groups, and it will also show your customers that you’re committed to giving back to the community.

Your giving should serve both your heart and your business. By following these tips, you can make sure that your donations are a valuable investment for both you and your community.

Here are some additional tips:

  • Be clear about your expectations. Let groups know what you’re looking for in a partnership, and what you expect from them in return.
  • Be professional. Even if you’re dealing with a small community group, it’s important to be professional in your dealings with them.
  • Be grateful. When a group partners with you, be sure to thank them for their support.

By following these tips, you can build strong relationships with community groups and make a real difference in your community.

…

Why this advice from our POS software company matters.

Every day we connect with small business retailers about their businesses, through our help desk, in sales situations and elsewhere. Owning and running a local small business retail shop is challenging, time-consuming. Coming up with fresh ideas is hard. It’s necessary though. The ideas we share here are things we have tried, and found to work.

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POS software customer service chatbot delivering awesome results

March 4, 2025
6 Min read
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Our customer service chatbot is providing terrific advice and customer service 24/7. Relying solely on what we train it and with no external knowledge access, this chatbot is made for Tower Systems customers. It frees our terrific help desk team for support calls that require human knowledge and experience. This is what our customers are loving too.

The chatbot answers the query and provides links to the knowledge sources on which it has relied to provide the advice.

Here are some live chatbot examples (without the source details included for this public post):

Customer query: No retailer data found.

Chatbot response: The “No Retailer Data Found” error typically occurs when your computer can’t connect to the MAIN/SERVER computer or is looking in the wrong location for the data. This is often due to network issues blocking the connection between PCs.
To resolve this:

Check if you can access the internet on both your PC and the MAIN computer. If not, try restarting your router/modem.

If internet access is working, the issue might be with the IP address settings on your POS/CLIENT computer. To fix this:

• Open Retailer Backup on the CLIENT PC
• Click Settings -> Database Settings in the left menu
• At “Server IP or Name”, enter your MAIN/SERVER computer’s name

If these steps don’t resolve the issue, you may need to perform more advanced network troubleshooting or contact our support team for assistance.

Customer query: Cash drawer not opening.

Chatbot response: There are several reasons why your cash drawer might not be opening. Here’s how we can troubleshoot and fix the issue:

Check your receipt printer: The cash drawer is typically triggered by the receipt printer. Make sure it’s turned on and printing correctly.

Inspect cable connections: Shut down the computer, then check the cable connections between the till and the printer at both ends. Ensure they’re firmly plugged in and not damaged. Unplug and replug if necessary, then restart the computer and try again.
Verify Retailer settings:

• Go to Setup -> General -> Pay Types tab. Ensure appropriate payment types are ticked to open the cash drawer.
• Go to Setup -> Point of Sale -> Terminals tab. Check that the current terminal has a till ID ticked to have a cash drawer (verify under Till Setup).
Confirm Retailer configuration:
• Click Setup -> Point Of Sale -> Terminals tab
• Note the Till ID for the highlighted row
• Go to the Till Setup tab
• Tick ‘Cash Draw’ for the noted Till ID
• Save, close, and restart Retailer

If these steps don’t resolve the issue, please contact our support team for further assistance.

Customer query: export customer list from Retailer.

Chatbot response: We offer multiple ways to export a customer list from our Retailer software. Here’s how you can do it:
Using the Export Data utility:

• Go to Utilities -> Import/Export Files -> Export Data
• Choose your export options (Basic or Advanced)
• Select the customer fields you want to include
• Click Export and choose where to save the file (TXT or CSV format)

Using the Customer Listing Report:
• Go to Reports -> Customer -> Customer Listing
• Select customer categories and sorting options
• Run the report to view or export customer information

Using Marketing Tools (if you have the Marketing module):
• Go to Marketing -> Marketing Tools
• Create a new template or modify an existing one
• Generate your customer list
• Export to CSV or Excel, or use it for SMS campaigns

Choose the method that best suits your needs. If you need more detailed instructions for any of these options, please let me know.

Customer query: My eftpos is not connecting

Chatbot response: I understand you’re having issues with your EFTPOS not connecting. Before we proceed with troubleshooting, could you please tell me which EFTPOS provider you’re using? This information will help me provide more accurate and specific guidance for your situation.

Customer response: NAB

Chatbot response: To troubleshoot your NAB EFTPOS connection issue, we recommend the following steps:

Check your internet connection: Ensure both your computer and the EFTPOS terminal have a stable internet connection. If not, try restarting your router or modem.

Verify cable connections: Shut down your computer, then inspect the cable connections between the EFTPOS terminal and your computer. Make sure they’re firmly plugged in and not damaged. Unplug and replug if necessary, then restart your computer and try again.

Restart the EFTPOS terminal: Hold down the Function and Clear buttons to restart the terminal. If it doesn’t restart automatically, hold the Enter key until you see the start-up screen.

Check Retailer settings: Go to Setup -> Point of Sale -> Terminals tab. Ensure the current terminal has the correct EFTPOS settings.

Update Retailer software: Make sure you’re using the latest version of our software, as older versions may have EFTPOS-related issues.

If these steps don’t resolve the issue, you may need to contact NAB directly for further assistance, as they handle the EFTPOS integration on their end.

Customer query: emails are not sending.

Chatbot response: There are several reasons why your emails might not be sending. First, check the Mail Queue Manager (Tasks -> Mail Queue Manager) to see the status of your emails. Here are some common issues and solutions:

If emails have a ‘Failed’ status:

• Check the Response column for specific error messages.
• Common issues include incorrect username/password, expired credentials, or authentication problems.

If emails have a ‘New’ status:

• You may need to complete the email setup.
• The Mail Queue service might have stopped responding.

If emails have a ‘None’ status:

• For Gmail users, redo the Email Setup and ensure you tick ‘Send email on your behalf’ during the login steps.

To fix these issues, you can try:

Re-entering your email password in the setup.

Restarting the Mail Queue service.

Resending failed emails by right-clicking and selecting ‘Resend Email’ or ‘Resend All Failed Emails’.

If problems persist, updating to the latest version of Retailer may help resolve email authentication issues.

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The benefits of the Best POS Software for any retail business will be more beneficial than any price difference

March 3, 2025
4 Min read
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There’s POS software, and then there’s the right POS software for your business. The difference between the two can be huge.

Writing POS software is easy. Writing POS software that delivers on specialty retail needs is more complex.

It’s not about price you pay for the software, it’s about the commercial benefits to your business.

Even though plenty of companies want you to think it is about price of the software. They want you to believe it’s all about price because that’s how they compete. Competing on price is easy – and lazy – as any retailer knows.

People who buy based on price aren’t loyal. And loyalty matters when it comes to POS software.

  • You want your POS software company to invest in their software – the software you’re using.
  • You want them to focus on serving you, not chasing customers who only want the cheapest option.
  • You want more from the software for your business than just a quick dopamine hit from a low price.

It’s not about price because that’s the least of the costs of POS software.

The best POS software saves you time. It helps you make better decisions. It helps you stand out from the competition and attract loyal customers. It helps you nurture better employees and reduce your stress levels. Ultimately, the best POS software is about money because of all these things. It will help you run a more enjoyable and valuable retail business.

Take your time. Make the right decision.

Too often, POS software companies pressure small business retailers into making a quick decision. They chase sales and apply unnecessary pressure. Don’t succumb to this. Make the decision you feel best about, when you’re ready.

Get this right, and you can tap into some awesome benefits from the right POS software for your retail business. Here are some of the benefits we offer retailers we partner with:

  • Save time with electronic invoices from suppliers.
  • Offer personal customer service by tracking dates that are important to your customers.
  • Use tags to get a fresh perspective on stock performance.
  • Leverage your knowledge. If you believe your expertise is a differentiator, offer it through structured opportunities in the software.
  • Easily handle special customer orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods arrive.
  • Build business-differentiating loyalty. Stand out from the crowd and have customers coming back to you for this. We’re told it’s a game-changer.
  • Maximise the basket with easy-to-use one-time shopper loyalty tools.
  • Trade and club pricing profiles. Set pricing rules based on customer type.
  • Leverage your local community with an awesome two-way benefits package.
  • Make money from pre-orders. Easily pre-sell a delivery so that when the stock arrives, you can manage distribution and billing efficiently.
  • Differentiate with informative receipts. These can include product care, use and safety information based on what customers buy.
  • Differentiate with bundles. Selling items bundled together makes price comparison difficult.
  • Track who sold what.
  • Say goodbye to LayBy (if you want) with buy now, pay later options.
  • Market to customers based on past purchases.
  • Save time by importing electronic invoices.
  • Sell more with a direct connection to buy now, pay later services.
  • Cut mistakes with integrated EFTPOS.
  • Cut accounting and bookkeeping fees with integration to Xero and others.
  • Easily sell online with a direct link to Shopify, Magento or WooCommerce from your POS software.

These are tangible deliverables, and the list is incomplete. Using our POS software, you can expect even more benefits than these.

Remember: Choosing the right POS software is an investment in your business’s future. Take your time, research your options, and select the system that best meets your needs and supports your growth.

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How does Tower Systems POS software compare to EPOS Now?

February 27, 2025
2 Min read
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If you are considering the EPOS Now POS software for your retail business, we’d love the opportunity to show you our Tower Systems POS software. We’d be grateful for an opportunity to put our POS software on the counter next to EPOS Now so you can compare function by function.

We welcome an opportunity for a direct comparison with EPOS Now.

It’s possible you’ll find EPOS Now software is better for your needs. We’re thank you for considering Tower Systems and cheerfully wish you all the best.

You can only decide how Tower Systems compares to EPOS Now by putting the two software products side by side, on the counter, comparing function for function.

Deeper than the software itself is a comparison of doing business. Here at Tower Systems:

  • There is no lock-in contract. You can cancel at any time and your payments end that month.
  • Customer service is local in Australia. There is no offshore call centre.
  • Most customer service staff at Tower Systems have worked in retail and they have themselves used the Tower Systems POS software in retail.
  • You can call, and a human answers the phone. They are locally based.
  • Our software training people are local.
  • You get to vote on software enhancement suggestions.
  • You get to suggest software enhancements.
  • You can easily escalate any query to the leadership team of Tower Systems.
  • When you call for support you get to set your own call priority.

Tower Systems is a unique POS software company.

If you are considering EPOS Now POS software for your retail business, consider Tower Systems. We’re a very different company, with different software.

Choosing the right POS software is a critical decision for any retail business. It’s about more than just the features; it’s about the partnership you build with your software provider.

At Tower Systems, we believe in providing a truly different experience.

We’re proud of our flexible, no lock-in contracts, our locally-based Australian customer service team, and our commitment to putting the customer first. From local support and training to a direct line to our leadership team, we’re dedicated to helping your business thrive.

If you’re exploring POS options like EPOS Now, we encourage you to consider Tower Systems. We’d be delighted to offer a side-by-side comparison, demonstrating how our software and our approach can make a real difference for your business.

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The best jeweller software for independent jewellery shops?

February 26, 2025
3 Min read
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Tower Systems is proud to support hundreds of local Australian jewellers with our Aussie-made and supported Point of Sale (POS) jeweller software. We develop and support POS software for niche specialty retailers, like jewellers in Australia and New Zealand. With hundreds current users, our jeweller software is proving its value in helping local independent jewellers run valuable and enjoyable businesses, evolving their customer mix and growing business performance.

We believe in our product and don’t pay anyone to recommend us. We’re independent and focused on delivering the best possible service and software.

Our jeweller software handles a comprehensive range of tasks, from jeweller-specific inventory tracking (including stone details) and importing supplier invoices, to repairs management, second-hand goods, and even selling by fractions or length. We’ve got you covered for special customer orders, tracking customer purchase history, and reducing employee and customer theft. Plus, our software helps you target market to customers based on past purchases, maximising your marketing efforts.

If you want to know the best jeweller software for your jewellery shop, consider Tower Systems, compare us to other software companies, compare our software. We’d be glad for a function by function comparison.

Only you can know if our Tower Systems jeweller POS software is the best for your business though.

We integrate seamlessly with other industry-leading platforms to boost your productivity. Think Xero for accounting, Tanda, Deputy and Planday for rostering, Slyp for digital receipts, Shopify and Big Commerce for online sales, ChatGPT for smart product descriptions, and RemoveBG for photo background removal. One of our most popular features is our flexible loyalty program, allowing you to tailor it to your specific needs and encourage repeat business. We also offer EFTPOS choice, with no financial penalty or per transaction cost from us, and the ability to easily add surcharges.

We understand that flexibility is key. That’s why our rental agreements can be cancelled at any time, and you’re free to choose the EFTPOS provider that best suits your business. We offer one-on-one training, backed by a comprehensive library of training videos and a 24/7 accessible knowledge base.

Our jeweller software boasts a range of benefits designed to streamline your operations and boost your bottom line. These include club pricing, buy-one-get-one (BOGO) offers, warranty tracking, our Retailer Roam™ app for selling anywhere, and seasonal reordering. You’ll also have access to powerful tools like loyalty facilities, seamless Shopify integration, special orders, repair facilities, second-hand goods management, colour/size/style inventory tracking, and event marketing based on customer milestones.

Local Aussie jewellers are vital to their communities. They live and work locally, hiring locally and contributing to the local economy. Tower Systems is grateful to play a part in supporting these businesses with our Aussie-made and supported POS software.

See for yourself why so many jewellers choose Tower Systems. Visit our YouTube channel to watch a product demonstration (no contact details required). For more information or to discuss your specific business needs, call us on 1300 662 957 or email us at sales@towersystems.com.au.

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How our Tower Systems POS software helps local retailers shine

February 25, 2025
2 Min read
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Helping local retailers, independent retailers, small business retailers shine is core to our mission here at Tower Systems. We love seeing local retail businesses thrive for when they thrive their community thrives. This is what local small retail is all about: community.

Our Tower Systems POS software helps local retailers shine in a bunch of ways including:   

  • Tailored for specialty retail: Our POS software is designed specifically for independent and specialty retailers, offering features relevant to various retail niches like fashion, gifts, toys, and more.   
  • Empowering tools: The software provides tools and training to help retailers thrive, focusing on profitability and efficiency.   
  • Streamlined processes: It simplifies time-consuming tasks like stock management, ordering, and sales tracking.   
  • Enhanced customer experience: Features like self-checkout options and loyalty programs help retailers compete with larger businesses.
  • Accessible support: Tower Systems offers one-on-one training, a comprehensive knowledge base, and easy access to human support.   
  • Focus on local: The company prioritizes serving local businesses and understands the importance of community.   
  • Continuous improvement: Tower Systems regularly updates its software based on customer feedback and industry trends.   

Best of all, we help local small business retailers be local by sharing local knowledge, helpful product information considering the local situation, supporting local community groups and being personal in service in the business, through the POS software.

This ability for retailers to support local community groups is a differentiator for us. Imaging leveraging all the members of a local community group to support your retail business and to support their community group all at the same time. This is a true engagement with and for the community, through your local retail business. And, this can all be done through our POS software.

By focusing on these areas, Tower Systems helps local retailers improve their operations, enhance customer experience, and ultimately shine in their communities.

We believe that technology should empower local retailers to strengthen their connections within their communities, and that’s what we strive to deliver.

The best way to encourage local retailers to support your local business is to actively be local. In our POS software we offer plenty of ways you can do this, genuinely, for mutual benefit.

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Let us make a beautiful Shopify website for your business

February 24, 2025
3 Min read
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Expand your customer base and boost your bottom line by venturing beyond your physical shop. Leverage your existing space and staff resources to unlock new revenue streams, and explore the potential of products you never thought possible within your current retail model. Imagine reaching customers across Australia, all from your current location.

A seamless online presence is vital in retail today. With a Shopify-integrated website from Tower Systems, you can sell your products online and in-store, all while maintaining accurate, real-time stock data. Our point-of-sale (POS) software ensures your inventory is always up-to-date, preventing frustrating stock discrepancies and streamlining your operations.

We’ve partnered with hundreds of local small business retailers, crafting successful websites that drive online sales as well as in-store visits. Our experienced sales team can showcase a portfolio of stunning websites, each a testament to our expertise in e-commerce solutions. These examples demonstrate how we’ve helped businesses like yours expand their reach and maximise their profits.

Our Shopify website development service is done here in Melbourne Australia. It’s local, for local Aussie retailers.

Our fixed-price Shopify website development package is popular with retailers. We begin with a thorough consultation to understand your specific needs and goals. From there, our expert designers will create a visually appealing and user-friendly website tailored to your brand. We’ll seamlessly integrate it with your Retailer POS system, ensuring smooth inventory management and order processing. And, importantly, we’ll provide comprehensive training, empowering you to manage your website and attract new customers effectively.

Contact our sales team at sales@towersystems.com.au or call us on 1300 662 957 to learn more and explore our portfolio of successful retail websites.

One small shop in suburban Melbourne, which launched a Tower Systems-developed website in May of last year, has generated over $70,000 in online sales in six months. Remarkably, this impressive figure was achieved without increasing labour costs, expanding product range or engaging in expensive marketing. This demonstrates the power of a well-designed online store integrated with your existing retail operations.

In addition to selling on your website, Tower customers have free access to www.findit.com.au, a terrific marketp[lace that supports small local retail businesses. It helps them, and their websites, be found.

Beyond website development, we offer valuable business consultations, guiding you on how to maximise your online potential, even without technical expertise. We’ll share strategies and insights to help you achieve similar success stories.

And, coming soon in our next Retailer software update, we’re excited to introduce an AI-powered blog post generator. This innovative tool will automatically create engaging content about your stock items, further boosting your online visibility and driving sales.

Tower Systems is dedicated to helping small and independent retailers thrive in the digital age. Let us help you win online in 2025. Contact us today to begin your e-commerce journey.

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New video: see how POS software AI integration helps small business retailers

February 21, 2025
1 Min read
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This video is on a customer meeting we hosted yesterday at Tower Systems. See the latest AI tools integrations in our POS software and watch as we engage with customers and prospects answering quetsions and exploring the benefits of AI tools in our POS software.

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Tower Systems: partnering with small and independent retail businesses for their transformation

February 20, 2025
2 Min read
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Already in 2025 we are seeing change in retail as well as in our space of retail management software.

Retail businesses are evolving beyond what is traditional. This is where flexible POS software can play a terrific role. Tower Systems helps retailers with this transformation by providing data, insights and actionable opportunities.

Our POS software has evolved beyond what is traditional for POS software, all in service of local small business retailers.

We offer features designed to streamline retail operations and enhance customer engagement. These include:

  • Seamless data conversion: Easily migrate from existing systems, ensuring a smooth transition and minimising disruption to your business.
  • Import supplier invoices. This is easy, consistent and reliable.
  • Flexible POS integration: Choose from a wide range of payment processing providers to meet your specific needs.
  • E-commerce integration: Integrate with popular platforms like Shopify, WooCommerce, and Magento to manage online sales and orders seamlessly.
  • AI-powered features: Leverage AI integrated tools to automate tasks like generating product descriptions, importing invoices, and conducting price comparisons, saving time and reducing errors.
  • Improved customer experience: Provide personalised product recommendations and efficient order processing to enhance customer satisfaction.
  • Enhanced decision making: Access real-time data and insights to make informed decisions about pricing, inventory, and marketing strategies.

We showcased the very latest in POS software at the Reed Gift Fair in Sydney this week. Visitors to the Tower Systems booth saw the latest POS Software AI Tools in action using real data from a thriving retail business from which we had permission. We are grateful for the opportunity to be at Reed this year, continuing a long tradition for us.

If you’re looking a new POS solution for your local retail business let’s talk. We’d love to understand your needs and to see with you whether our POS software could help.

It starts with you and understanding your needs though. Next, our sales crew will show if our software can help. Call 1300 662 957 or email sales@towersystems.com.au.

Tower Systems is a trusted partner for local and independent small business retailers seeking to thrive in the digital age. Our software features, seamless integration, and unwavering commitment to customer support help us empower businesses to deliver exceptional customer experiences and drive growth.

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The rise of national chains, the challenge for local pet shops: how Tower Systems helps

February 19, 2025
2 Min read
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Local pet shops are facing increasing pressure from large national retailers and online platforms, creating a challenging environment for these vital community businesses. These family-owned enterprises are battling against national chains with significantly greater resources, making it a daily struggle for survival. The impact of this consolidation extends beyond mere business competition; it affects the very fabric of local communities.

You only have to see the growth of Pet Barn taking over local pet shops, the moves by Woolworths in investing in Pet Stock and the moves by Bunnings to introduce a pet aisle to their shops to see the extend of changes in pet retail in Australia.

Local pet shops provide valuable support for local pet owners. They are integral parts of the community, offering personalised advice tuned to local conditions – and our pet shop software can help with this.

Here at Tower System we are grateful to serve hundreds of pet related retailers.  Our software made for local pet shops is embedded with features that help these businesses to better serve their local clientele and compete effectively against larger chains. Our pet shop software offers benefits designed to help local pet shops thrive including:

  • Personalised service: Your staff can share locally relevant product use and care information.
  • Proactive pet care: Track worming and other date-based treatments. Send timely reminders to bring customers back.
  • Comprehensive pet records: Maintain records of pet microchip numbers for easy access and identification.
  • Unique product offerings: Manage creation of custom products, your own products.
  • Effective loyalty programs: We offer loyalty shoppers love, loyalty that nurtures more purchases.
  • Streamlined special orders: Manage special customer orders efficiently and accurately.
  • Targeted pricing: Offer club and group pricing.
  • Data-driven insights: Use tags to gain insights into stock performance and make better business decisions.
  • Flexible multi-buy options: Implement multi-buy pricing strategies, similar to coffee cards.
  • Modern payment solutions: Offer integrated buy now, pay later options .
  • Targeted marketing: Market to customers based on past purchases, creating personalised offers and promotions.
  • Simplified accounting: Integrate with accounting software like Xero to reduce accounting and bookkeeping costs.
  • Seamless online sales: Connect directly to Shopify to easily establish and manage an online store, expanding reach and sales opportunities.

If you are a pet owner, please support your local pet shop.

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Tower Systems publishes: 2024 NEWSAGENCY SALES BENCHMARK: THE GAP WIDENS BETWEEN TRADITIONAL AND TRANSFORMED BUSINESSES

February 18, 2025
3 Min read
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A big thank you to all the newsagents across diverse locations (rural, regional, and suburban) who participated in this benchmark study by providing their sales data. Your contribution, facilitated by our Tower Systems newsagency software, is invaluable.

This year’s analysis reveals a stark and growing divide between traditional and transformed newsagencies. The benchmark sales datasets paint a clear picture: traditional businesses are struggling, facing declining revenue and an increased risk of closure. Conversely, transformed and transforming businesses are demonstrating profitability and higher sale values.

The key differentiator lies in diversification. Transformed newsagencies have successfully expanded beyond the traditional “newsagency” model, often with minimal impact on customer perception. In fact, customer purchasing habits indicate strong support for these evolving businesses.

Key Performance Indicators: A Comparative Snapshot

MetricTraditional NewsagenciesTransformed Newsagencies
RevenueDown 3%Up 5%
Transaction CountDown 5%Down 3%
Average Basket ValueDown 1%Up 8%
Gift RevenueDown 3%Up 11%
Greeting Card RevenueDown 4%Up 3%
Stationery RevenueDown 4%Up 5%
Counter Impulse SalesDown 12%Up 15%
Online Revenue$0Typically $75,000+ annually
Magazine Unit SalesDown 12%Down 7%
Newspaper Unit SalesDown 13%Down 8%

.

These figures highlight the fundamental differences in product offerings, pricing strategies, customer demographics, and overall business approach between the two groups.

While the data provides valuable insights, some of the most compelling examples are difficult to categorise. In the results I have observed newsagencies generating substantial revenue (approaching $100,000 annually) from coffee and related products, clothing, and high-end collectibles. The inconsistent categorisation of these segments across stores makes direct benchmarking challenging, but the overall trend is very clear to see.

Transforming the business away from traditional is profitable and vital.

Transformed newsagencies are even outperforming traditional businesses within core newsagency categories. This success isn’t driven by supplier support or increased compliance with traditional product demands. Instead, it stems from a more dynamic business environment, a positive in-store atmosphere, and a broader customer base.

Traditional suppliers would benefit from actively supporting newsagents in diversifying beyond the traditional shingle.

There is no doubt that transforming a traditional newsagency is hard work. Some do not embrace the opportunity because of concerns over costs. In me experience the costs are not great. The biggest challenge is making the decision to act as in doing this you have to leave tradition behind. There many who purchased newsagencies because of the ease of tradition.

The Path to Transformation

There’s no one-size-fits-all solution for success. Anyone claiming otherwise is mistaken. The first step is understanding your current position through data analysis. Next, develop a tailored plan and execute it with clarity, commitment, and by leveraging the experience of others.

newsXpress, a marketing group supporting newsagents, can assist in this process. We help newsagents navigate this transformation. For more information, contact Michael Elvey (not a salesperson, but a dedicated support team member) at help@newsxpress.com.au or 0400 331 055.

The Tower Systems newsagency software is key, as 1,800+ newsagents can attest.

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POS software connected Shopify websites help small business retailers thrive in 2025

February 17, 2025
3 Min read
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A growing number of retailers are establishing online presences to reach new customers. These businesses are utilising Tower Systems to create websites integrated with their point-of-sale (POS) software. Examples of some of these newly connected websites include:

Significantly, none of these websites explicitly identify the businesses as traditional retailers. This strategic decision aims to attract customers based on their purchasing needs rather than preconceived notions about the business type.

In today’s retail landscape, a strong online presence is more critical than ever. It provides the most effective means of attracting new customers, leveraging existing inventory, retail space, and staff, and establishing a fresh and profitable direction for the business.

Tower Systems leverages wonderful POS software and SHopify skilled people to bring these opportunities to life. This local expertise is a key advantage, as many web development companies outsource this work overseas.

We offer a comprehensive service, providing both specialised retail POS software and professionally designed Shopify websites that seamlessly integrate with the POS system. This integration is secure, fast, and efficient. The Shopify websites we develop are tailored to each individual retailer’s specific needs and requirements, populated with data collected through the integrated POS software.

As both a Shopify website developer and a POS software developer, and as an Australian-based business, Tower Systems is ideally positioned to serve the needs of local retailers. Our extensive experience within the retail sector has enabled us to assist numerous businesses in attracting new customers through their online platforms.

Tower Systems’ Shopify website development service for small business retailers is offered at a fixed price.

By embracing e-commerce and leveraging Tower Systems’ expertise in retail and web development, retailers can unlock a wealth of new opportunities. From seamless website integration to a focus on targeted customer acquisition, Tower Systems empowers retailers to thrive in the digital age. Is your business ready to join the growing number of successful online retailers? Contact Tower Systems today to discuss how we can help you achieve a prosperous future.

The websites listed above, all operated by retail businesses, showcase unique, engaging, and relevant online presences. They present a contemporary image for these businesses, which is essential in 2025 and beyond.

The websites listed here, all operated by local retail businesses, showcase unique, engaging, and relevant online presences. They present a contemporary image for these businesses. This demonstrates the power of strategic online positioning and the importance of partnering with a provider like Tower Systems, who understands the nuances of both retail operations and effective e-commerce strategies.

We are committed to helping retailers navigate the digital landscape and achieve sustainable growth through integrated POS and website solutions.

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Tower Systems exhibiting at the Sydney Reed Gift Fair

February 16, 2025
2 Min read
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We are loving being at the Sydney Reed Gift Fair, a major national trade show that started yesterday.

As the only software company here, we are representing well, showing off our AI enabled POS software for independent small business retailers. Already we have made plenty of new contacts. The first day was terrific.

Now, we are into day two and we’re up and running.

Our POS software software can help retailers save time, make more money, and run their businesses more efficiently.

each of us representing Tower Systems and our POS software at the trade show worked on our pitch.

We’re not just selling software; we’re offering a complete retail transformation.

In our pitch, we highlight the core benefits for retailers. We explain how data conversion is seamless, meaning they can easily transfer their existing customer and product information without any headaches. We also showcase the smooth e-commerce integration, which effortlessly connects their online and in-store operations. But the real showstopper? Our AI-powered features in our POS software. These intelligent tools are a game-changer, helping retailers make smarter decisions, optimise stock levels, and personalise customer experiences like never before.

We emphasise how our software empowers retailers to save valuable time. Automated tasks, streamlined processes, and intuitive interfaces free up their staff to focus on what truly matters: providing exceptional customer service. And, of course, we show them how to make more money. Improved inventory management, targeted promotions, and data-driven insights contribute directly to their bottom line. Ultimately, we’re giving retailers the tools they need to run their businesses more efficiently and effectively.

The Reed Gift Fair is the perfect opportunity for us to connect with potential customers, demonstrate our software’s capabilities, and showcase how we can help them thrive in today’s challenging retail landscape. We’re confident that our innovative POS solution will resonate with retailers looking for a modern, powerful, and, importantly, easy-to-use system. We can’t wait to hit the show floor and share our passion for retail technology.

We are here at Reed Gift Fair ready to connect, demonstrate, and inspire. Our POS software can be the key to unlocking retail success for many different indie local retail businesses.

Come and see us – we’re excited to share our vision for the future of retail.

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