The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Latest stories

Fast tracked POS software connected Shopify websites for small business retailers

November 1, 2024
2 Min read
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Tower Systems offers a fast-track Shopify website development solution for small business retailers. This expedited approach is designed to help businesses get online quickly, especially during times of urgency or rapid change.

We have developed this approach over years of creating and delivering POS software connected websites for small business retailers.

Our fast-track process is streamlined but structured. We introduced this option in early 2020 to address the surge of Shopify site requests from businesses impacted by the COVID-19 pandemic. We have continued the approach as it suits some retailers.

The key to a successful fast-track launch is having your data prepared. This includes product descriptions, pricing, and high-quality images. Our team will guide you through this process to ensure a smooth transition.

We provide advice on how to do this. Our POS software has tools for making data website ready quickly, time efficiently.

While the initial site may be functional, we encourage businesses to invest in a more polished design within the first year. This will enhance your brand’s visual appeal and provide a better overall customer experience.

Any website has to be considered a hungry beast: it is living, growing, changing. It needs attention to be the best version of itself. Tower Systems offers advice on doing this.

Our fast-track option can have your site live in days, depending on your readiness. However, we recommend a more deliberate approach for businesses seeking a comprehensive and integrated online presence. We’ll consult with you and recommend the approach that we think best serves your needs. The approach you choose is 100% up to you.

We’re committed to helping small business retailers achieve their commercial goals, whether through a rapid launch or a more considered development process.

Our Shopify websites, integrated with our POS software, are designed to drive sales and attract new customers. By partnering with Tower Systems, you’re investing in a powerful tool to grow your business.

We do more than Shopify websites though. Big Commerce is a terrific platform for some businesses. We also have plenty of customers with magenta and WooCommerce websites.

Building POS software connected websites is something we do for our customers with care and professionalism. We want to be proud of our work and we are keen for our customers to prosper from it.

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How our POS software helps small business retailers avoid expensive out of stocks

October 30, 2024
2 Min read
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Being out of stock can be expensive for a small business retailer. Not only do they lead to lost sales, but they can also damage customer trust and reputation.

Our Tower Systems POS software proactively helps small business retailers avoid out of stocks. Fu=irst though, let’s look at the real costs of being out of stock:

  • Lost Sales: The loss of revenue from missed sales. Customers who can’t find the products they’re looking for may simply go elsewhere.
  • Customer Dissatisfaction: Out of stocks can lead to frustrated and disappointed customers. This can damage customer loyalty and lead to negative reviews and word-of-mouth.
  • Increased Operational Costs: Dealing with out of stocks can be time-consuming and costly. Retailers may need to spend resources on expediting orders, providing refunds, or addressing customer complaints.

By proactively showing retailers out of stocks without having to go look for this can save considerable time. Using the POS software to order based on sales and tracking low in stocks can have a business ready prior to being out of stock.

There are indirect costs of out of stocks for small business retailers:

  • Damaged Reputation: Repeated out of stocks can tarnish a retailer’s reputation. Customers may perceive the business as unreliable or poorly managed.
  • Missed Marketing Opportunities: Out of stocks can disrupt marketing campaigns and promotional activities. For example, a retailer may be unable to capitalise on seasonal trends or limited-time offers.
  • Reduced Customer Lifetime Value: Customers who experience out of stocks may be less likely to make future purchases. This can lead to a decrease in customer lifetime value.

Tower Systems can also work with your suppliers, helping you to provide a sales data feed, which can leverage auto replenishment making the most of just in time inventory management to your benefit as well as to the benefit of your partner supplier.

These are some of the ways we help small business retailers eliminate the costs of out of stocks.

Here at Tower Systems we are focussed on helping local small business retailers thrive. We make smart POS software that helps our independent retailer customers run efficient and valuable retail businesses in-store as well as online.

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An important reminder about backup from one of our POS software customers

October 29, 2024
3 Min read
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Thank you to Jeff and Jenny Rodick of Lumpy’s Nursery and Landscape Yard for their comments published on their business blog about our service and the importance of cloud backup. Their words are a reminder to all of us in business about the importance of having a safe and secure backup, and processes for recovery: 

The Critical Role of a Reliable Cloud Management Service: When Talk Isn’t Enough

In today’s fast-paced business environment, cloud backup is more than just a safety net—it’s a lifeline. But all too often, businesses learn the hard way that not all cloud services are created equal. Some providers may boast impressive offerings, but when it comes to the crunch, they don’t deliver.

I recently experienced firsthand how important it is to have a truly reliable cloud management service. The cloud service provider we had entrusted for years let us down when we needed them most. Following a server failure, I discovered that not only had our backups been incomplete for over a year and a half, but the response time and support offered by the provider were unacceptably slow. We were expected to check the backups ourselves—a ludicrous proposition given that we had engaged them specifically to avoid this burden.

This is why businesses must invest in a service that not only provides the platform but also takes full responsibility for monitoring and ensuring the integrity of your data. Our retail software provider, Tower Systems, has now stepped in to manage our cloud backups. Their approach is what we had hoped for from the start: if data isn’t received within 24 hours, they act immediately, troubleshooting and resolving the issue. Not only that, but they’ve implemented an onsite storage system to ensure data is retrievable quickly and easily in case of a crisis.

Be sure to check out their blog. It’s packed with awesome garden care advice, like their post about Daphne Odora: The Fragrant Wonder of the Garden. This is an example of good and useful content that demonstrates their knowledge and passion, and helps get them found online.

Have you ever encountered a plant that can turn your garden into a fragrant paradise?

Meet Daphne Odora, a captivating evergreen shrub that delights the senses with its sweet, intoxicating scent.

Aromatic Beauty:

Daphne is renowned for its exquisite flowers, which bloom in a stunning array of colours, including white, cream, yellow, and pink. These fragrant blooms are a feast for the senses, filling the air with a delightful aroma that can be enjoyed both indoors and outdoors.

Low-Maintenance Charm:

Despite its beauty, Daphne is surprisingly easy to care for. It thrives in cool, temperate climates and prefers full sun to light shade. With proper planting and care, this elegant shrub can flourish in your garden for years to come.

Blog posts are a terrific way any business with a website can be found through online searches. It starts with you sharing your knowledge. Original content works better than content harvested via AI. The blog for Lumpy’s Nursery and Landscape Yard is terrific.

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Cat Protection Society of NSW uses our portable POS Software for Cat Lovers festival

October 28, 2024
2 Min read
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We share here with permission details of how The Cat Protection Society of NSW used our Retailer Roam portable POS software at the recent Cat Lover’s festival at Olympic Park in Sydney:

We had a large stall for the Cat Lover’s Festival at Olympic Park last month.

We’d set up 3 counters, with a mini netbook, a laptop, and a Samsung tablet, each running Retailer Roam.

The netbook and laptop had Bluetooth scanners and the tablet was used for cash only purchases.

All the Roam sessions were linked to our Marrickville Rd retail store, which was closed for the festival weekend.

Staff were all very impressed with Roam, the last time we attended Cat Lover’s, we had one laptop accessing Retailer via a Remote Desktop Tunnel. It was a slower process with no scanner.

It all worked really well; people’s sales were processed promptly. We made over $20,000.00 over the two days and generated new membership and adoption inquiries.

We will definitely keep using Roam at future festivals.

We love hearing from customers and how they use our POS software.

The Retailer Roam product used by the Cat Protection Society of NSW is truly portable POS software, ideal for on the road selling, market selling and pop-up retail. We first released it five or so years ago. It has just gone through a major refresh with many new facilities and benefits added, helping retailers achieve more from their shop.

Retail is changing so much and rapidly. Retailer Roam is one of several opportunities we provide retailers to lean into these changes, to reach customers closer to where they are, rather than relying solely on business at a fixed location, like your shop.

Using retailer Roam, retailers can do more than transact sales (while online as well as while offline). They can also:

  1. Take product photos for use in an online store.
  2. Do a stock take.
  3. Order products.
  4. Process invoices for stock received.

Retailer Roam is a web service from Tower Systems. It’s smart, fresh and easy to use, a perfect tool for local small business retailers keen for expansion opportunities in and outside of their shops.

Tower Systems makes and supports POS software for local independent small business retailers across a range of retail channels.

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POS software for craft shops help these specialty retail businesses thrive

October 25, 2024
4 Min read
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Using our POS software for craft shops, craft retailers can expect to build more enjoyable and valuable connections with crafters thanks to the community-nourishing tools in the software.

From tracking product sales by weight or length to managing packs and kits, serving clubs and club members, and handling special orders, this POS software for craft shops is capable and ready to serve.

Australian made and supported, this POS software is rich in specialty retail facilities.

Managing stock and customers, linking with suppliers and more, this POS software helps local craft shops run efficiently and seamlessly.

This POS software for craft shops is used across a range of retail channel marketplaces similar in need to craft retail businesses.

From encouraging craft club members to handling the sale of special orders, managing the stock control for and sale of craft kits, patterns and more as a single item through to selling by fractions, measure and length, this POS software for craft shops serves them well.

This POS software for craft shops does so much more. Indeed, here are answers to some of the questions we have been asked about our POS software for craft shops:

  • Can I sell by measure? Yes.
  • Can I sell by fractions? Yes.
  • I often sell at events outside my shop. You can use a version of our software made for remote selling.
  • Can I offer a special price to members of a club? Yes.
  • Can I market to members of sewing and crafts clubs? Yes. You can tag customers as belonging to a club and target market to club members.
  • Can I track sales to club members to rebate the club as a fundraising opportunity? Yes.
  • Can I promote local clubs and groups on receipts? Yes.
  • Can you pass on patterns and other documentation? Yes, you can load files, images, documents or PDFs for products (information sheets, advice) and have them automatically included in emailed receipts.  
  • Can I do this by text or email? Either, we support both.
  • Can I look-up historical buying records for a specific customer? Yes.
  • Can I create a quote for a customer and manage this? Yes.
  • Can I track / manage quotes? Yes.
  • Can the software track special or one-off orders for customers? Yes, from the moment the order is placed.
  • Can I group items together to sell in a pack or bundle? Yes, it’s easy to create packs using the software.
  • Does the software track product serial numbers? Yes. You have a couple of different ways you can do this.  
  • I sell some items by colour, size and style, can the software handle this? Yes.
  • Can I integrate the software with my suppliers? Yes. We have many customers importing stock files and invoices. If you want to provide a supplier a data feed of sales of their product, our software can do this too.  
  • Does the software connect with my website? We partner with Shopify, Magento and WooCommerce and offer direct links to these.
  • Can I email receipts? Yes.
  • Can I track where my customers come from? Yes.
  • Do I have to pay for software on additional computers in my business? No.
  • Does the software handle LayBys? Yes.
  • Can I connect with my EFTPOS terminal? Yes. We have a direct link to Tyro and through Linkly we connect to all major banks.
  • Can I use my existing hardware? Yes, as long as your hardware meets our minimum standards.
  • Can I use my existing data with the software? Yes. We’d like to check your data to be sure. We will advise what can be safely brought across.
  • Does it integrate with Xero? Yes.
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Small business POS software Q&A

October 24, 2024
4 Min read
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Here are answers to questions we are often asked:

Are you Australian based? Yes.

Do you make your POS software? Yes.

How do I contact your help desk? By phone or email. Our help desk is Australian based with one team member working from New Zealand.

When can I contact you for help? Weekdays: 7am through 6PM AEST, Saturdays 7:30am through 3PM AEST. After hours for urgent calls: 24/7.

Do you have a knowledge base I can search? Yes.

Do you have training videos? Yes

How up to date are your training videos? Very – we add content regularly – many new videos in the last three months.

Can I ask support questions without having to speak to someone? Yes, we offer a closed network AI tool that relies solely on our own intellectual property. This is free and available 24/7.

What if I am unhappy with support? You can escalate to our Chief Operating Officer or our Managing Director – every customer is given their direct numbers and email addresses.

Can I run the software in the cloud? Yes.

Can I run the software on my desktop? Yes.

Can I backup to the cloud? Yes.

How long am I locked in with software rental? There is no lock-in. You can cancel rental at any time and billing stops immediately – once the current month is completed, there is no further charge.

Can we offer a special price to members of a club or some other group? Yes.

Can we market to members of clubs or teachers or schools? Yes.

Can we track sales to club or school members to rebate as a fundraising opportunity? Yes.

Can you pass on product care manuals and other documentation? Yes, you can load files, images, documents or PDFs for products (information sheets, advice, notices) and have them automatically included in emailed receipts.

Can we promote things on receipts? Yes.

Can we use the software to manage repairs? Yes. You can track jobs, parts and labour. Plus, communication with customers is streamlined.

Can we remind customers about servicing or similar? Yes.

Can we do this by text or email? Either, we support both.

Can we look-up historical servicing records for a specific customer? Yes.

Can we create a quote for a customer? Yes.

Can we track / manage quotes? Yes.

Can we track using parts from our shop and labour to make a product? Yes.

Can the software track special or one-off orders for customers? Yes, from the moment the order is placed.

Can we manage buying and selling second-hand items? Yes.

Can we group items together to sell in a pack or bundle? Yes, it’s easy to create packs using the software.

Does the software track product serial numbers? Yes. You have a couple of different ways you can do this.

Can we integrate the software with our suppliers? Yes. We have many customers importing stock files and invoices. If you want to provide a supplier a data feed of sales of their product, our software can do this too.

Does the software connect with our website? We partner with Shopify, Big Commerce, Magento and WooCommerce and offer direct links to these.

Can we email receipts? Yes.

Can we track where our customers come from? Yes.

Do we have to pay for software on additional computers in our business? No.

Does the software handle LayBys? Yes.

Can we connect with our EFTPOS terminal? Yes. We have a direct link to Tyro and through Linkly we connect to all major banks.

Can we use our existing hardware? Yes, as long as your hardware meets our minimum standards.

Can we use our existing data with the software? Yes. We’d like to check your data to be sure. We will advise what can be safely brought across.

Does it integrate with Xero? Yes.

Can the software age check on certain products? Yes.

Do you offer a business insights platform? Yes.

Can I use the software for a pop-up shop? Yes, our retailer Roam does this.

Do you offer a self checkout option? Yes.

Do you push software updates on me? No. You choose if and when to update.

Can I suggest changes for an update? Yes. Customers transparently vote on these.

These are some of the questions we have been asked by retailers considering our POS software. We hope our responses are helpful.

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POS software enabling remote small retail business management from Tower Systems

October 23, 2024
2 Min read
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In today’s post-pandemic landscape, yes even in 2024, remote access to point-of-sale (POS) software is essential for small retail business owners. Tower Systems offers a comprehensive solution that empowers retailers to effectively manage their operations from anywhere. We have offered this for years.

With our remote management capabilities, you can:

  • Monitor business performance: Track sales, inventory levels, and customer behavior in real-time.
  • Handle accounting functions: Process transactions, reconcile accounts, and generate financial reports.
  • Enhance security: Receive alerts for suspicious activity and take immediate action.
  • Access valuable analytics: Make data-driven decisions to improve your business.

Whether you’re taking a well-deserved holiday, dealing with unexpected absences, or simply seeking a change of pace, Tower Systems provides the flexibility to stay connected to your business. Our intuitive software, accessible via TeamViewer or Chrome Remote Desktop, allows you to perform a wide range of tasks remotely, including:

  • Reviewing sales data: Analyse daily, weekly, and monthly sales performance.
  • Managing inventory: Monitor stock levels, reorder products, and track expiration dates.
  • Handling customer inquiries: Respond to customer questions and resolve issues.

Retailers can easily stay informed and in control. Receive instant notifications for critical events, such as low inventory levels, suspicious transactions, or system errors. Our automated alerts ensure you’re always aware of your business’s status.

Retail business owners are able to maximise efficiency and productivity. Leverage remote access to perform tasks outside of peak business hours, such as updating product information, managing supplier relationships, and preparing for upcoming promotions.

Experience the benefits of remote management with Tower Systems. Our powerful POS software is designed to meet the unique needs of small retailers, providing the tools and flexibility you need to succeed in today’s competitive market.

Thanks to the latest business analytics tools in the software, remote access goes beyond the traditionally operations and into the business insights area. The Tower POS software pushes business insights and actionable points to retailers by email and to their tablet or computer – offering visual insights to the business so that actions to improve the retail business may be taken.

Helping small business retailers run their businesses from anywhere is a benefit for Tower Systems customers. We are grateful to be able to offer it and to help our customers leverage it.

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Multi-store POS software helps local retail businesses thrive

October 22, 2024
2 Min read
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In the dynamic world of retail, managing multiple store locations can be a complex task. In a small business setting this is particularly challenging. Retailers need a time and tech friendly solution.

Tower Systems offers a robust point-of-sale (POS) software solution is designed to streamline operations and enhance efficiency for small business owners. Whether you have two shops or fifteen, our multi-store functionality provides the tools you need to succeed.

Developed with years of practical experience in retail and also working with retail business owner customers, Tower Systems understands the unique challenges faced by multi-store businesses. Our software is designed to deliver flexibility, scalability, and seamless integration, empowering you to manage each location with confidence. And, we do this across a range of retail channel marketplaces: jewellers, garden centres, produce businesses, toy shops, pet shops, newsagencies, bookshops, bike shops and more.

One of the key benefits of Tower Systems’ multi-store POS is its ability to provide real-time visibility across all locations. If a customer inquires about a product that is out of stock at their current store, our system can instantly check for availability at other locations and inform your staff. This not only improves customer satisfaction but also helps optimize inventory management.

Remote Management and Flexibility

With Tower Systems, you can manage your multi-store operations from anywhere with an internet connection. Whether you’re at home, on the go, or in a café, you can access key information, adjust rosters, and compare sales data across different locations. This flexibility empowers you to make informed decisions and respond to changes in real-time.

Our multi-store package offers transparent pricing based on physical locations, making it a cost-effective solution for businesses of all sizes. As your business grows, you can easily expand your system to accommodate additional stores without incurring significant costs.

There is no locked-in contract either. retailers can proceed knowing that it’s easy to switch if they find the software not suitable. This decision to not lock retailers in is an example of Tower asking itself.

Empowering Growth

Tower Systems is committed to helping you achieve your business goals. By providing a reliable, efficient, and scalable POS solution, we aim to empower you to grow your retail empire. With our multi-store functionality, you can focus on delivering exceptional customer experiences and driving sales.

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Security setting is POS software protect small business retailers

October 21, 2024
1 Min read
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Security is important in every business. Small business retailers using the POS software from Tower Systems have access to security settings for the management of access to business data and commercially sensitive functionality.  Here is a quick insight into some of these POS software security settings:

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POS software made for small business pop-up retail

October 18, 2024
2 Min read
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Tower Systems delivers a user-friendly POS software solution specifically built for Australian pop-up shops. Our “Retailer Roam” solution empowers on-the-go retail, from pop-up shops to local markets and even mobile sales. It’s the ideal choice for your pop-up POS needs.

Many retailers have used this already, with terrific success. It’s easy to setup and has a low cost.

Pop-up shops offer a unique chance for retail businesses to connect with customers in a temporary, often limited-time setting. They provide a platform for experimentation and exploration of new opportunities.

When developing our Retailer Roam pop-up POS software, the Tower Systems team prioritised:

  • Flexibility and Scalability: Pop-up shops are inherently adaptable, and your offerings might evolve too. Tower Systems’ POS software seamlessly adapts to changing needs. Easily add or remove products, adjust pricing, and manage stock levels on the go.

  • Spot-on Stock Management: Accurate inventory control is crucial for pop-up shops to avoid stockouts or overstocking. Tower Systems provides robust inventory management tools, including barcode scanning, stocktakes, and live inventory updates. This ensures you always have a clear picture of your stock levels, allowing for informed order decisions.

  • Happy Customers, Loyal Customers: Building a loyal customer base is vital for any business, including pop-ups. Tower Systems helps retailers capture valuable customer data to inform smart business decisions.

  • All the Payment Options: A smooth customer experience hinges on convenient payment methods. Tower Systems supports a wide range of payment options, including cash, card, and digital wallets. This flexibility allows you to accept customers’ preferred payment methods and streamline the checkout process.

  • Clear Insights, Informed Decisions: Data-driven decisions are key to pop-up success. Tower Systems offers robust reporting and analytics tools to empower you. Gain valuable insights to maximise your pop-up’s potential.

  • Cloud-Based Convenience: Our pop-up shop POS software operates cloud-based, allowing access from anywhere with an internet connection – perfect for pop-ups operating in various locations or with remote staff.

  • Aussie Support at Your Back: Tower Systems offers local support and expertise, ensuring you receive timely assistance whenever needed.

Choosing the right POS software is key to a successful pop-up shop. Tower Systems would love to discuss your pop-up needs and see if we can be your perfect partner. We can share customer success stories and demonstrate live use in a variety of setting from markets to mobile trucks to high street pop-up shops.

Get Started:

  • Email: sales@towersystems.com.au
  • Phone: 1300 662 957
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POS software self checkout offers flexibility to local small business retailers

October 17, 2024
2 Min read
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Self checkout in retail has got a bad rap, often for good reasons. Naturally, we approached developing our POS software self checkout solution cautiously, not wanting to create something retailers and customers did not like.

In the end, we have delivered a self checkout POS software solution that does solve some operational challenges in several retail settings, something that customers love and feel comfortable using – as in field use actually shows.

The self checkout POS software solution from Tower Systems helps local small business retailers offer a labour, time and space efficient solution to many different types of specialty retailers.

This software helps small business retailers provide a more efficient and convenient checkout experience for their customers.

The software is easy to use and can be installed on a variety of hardware platforms. Tower Systems is a company that has been providing POS solutions to small businesses for over 20 years. They are committed to providing their customers with the best possible products and services.

The self checkout POS software from Tower Systems is a complete solution that includes everything you need to set up and operate a self checkout station. The software is based on the company’s popular POS software solution.

There are many benefits to using the self checkout POS software from Tower Systems. Some of the benefits include:

  • Self checkout stations can help you reduce checkout lines and improve the overall customer experience.
  • Self checkout stations can help you reduce your labor costs by freeing up your employees to focus on other tasks.
  • Self checkout stations can help you increase your sales by making it easier for customers to shop and pay.
  • Self checkout stations can help you improve customer satisfaction by providing a more convenient and efficient checkout experience.

The self checkout POS software from Tower Systems is a great solution for small business retailers who want to provide a more efficient and convenient checkout experience for their customers. The software is easy to use and can be installed on a variety of hardware platforms.

Tower Systems is grateful to serve more than 3,750 local small business retailers in Australia, New Zealand, Papua New Guinea and elsewhere. We are committed to providing local small business retailers with the best possible products and services.=

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POS software AI integration helps small business retailers see their businesses more successfully

October 16, 2024
2 Min read
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Tower Systems first released its POS software AI ChatGPT integration in late 2022. The integration has been enhanced several times since, as ChatGPT itself has been enhanced and as the tech links have permitted deeper integration.

Today, thanks to terrific development by the Tower Systems POS software development team, the AI integration via ChatGPT in the Tower Systems POS software small business retailers are benefiting in plenty of ways from visual insights to data generation to plenty more.

The POS software ChatGPT AI integration is leading edge, local retail business beneficial.

Imagine the value for a small business retailer being told things about their business that they had missed and cations they could take to address those things. Imagine being delivered this without having to look at a report seeking out data and making sense of that data. Imagine someone tapping you on your shoulder to say hey, have you realised this about your business?

The ChatGPT AI integration with our POS software helps retailers save time, reduce business mistakes and make commercially valuable decisions. It’s about making money for our customers and helping them enjoy their businesses more. There are so many examples of these benefits flowing already. We are so grateful for the feedback.

The latest AI enhancements flowing from the ChatGPT POS software integration will be in the hands of our customers in a few days in our next update. It’s a  suite of enhancements that are commercially valuable – we know because we have been testing them with live retail data already.

There is no replacement for smart retail management. We understand that. What our POS software AI integration delivers is a wonderful assist for the smart retailer, faster access to insights, the ability to see further with less time, the benefit of evidence based certainty in a split second. This is the difference of this new smart POS technology.

Thanks to the variety of retailers in our POS software user community we are able to test these advances widely, to ensure their usefulness ion many settings.

The Tower Systems ChatGPT POS software integration is coming up for two years old and this latest release takes us to a whole new world.

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POS software knowledge base expanded in service of local retailers

October 15, 2024
2 Min read
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Every week we enhance our POS software knowledge base, one of the online resources available to our customers. Through a commitment to writing new content, thorough peer review and engaging with customer feedback, we deliver access to a terrific training resource that is available 24 hours a day.

This knowledge base is in addition to our extensive video training library, which is also enhanced regularly.

In the last few days we have delivered more enhancements and announced these to our customers:

  • Product Level Blocking: https://help.towersystems.com.au/portal/en/kb/articles/product-level-blocking-plb-weblink
  • Change staff initials on sale:  https://help.towersystems.com.au/portal/en/kb/articles/change-staff-initials-on-a-sale
  • Changing details on Stock items:  https://help.towersystems.com.au/portal/en/kb/articles/changing-details-on-stock-items
  • Why are emails not sending:
    https://help.towersystems.com.au/portal/en/kb/articles/why-are-my-emails-not-sending
  • Help with epay issues: https://help.towersystems.com.au/portal/en/kb/articles/common-epay-issues
  • How to change various parts of Stock item details: https://help.towersystems.com.au/portal/en/kb/articles/changing-details-on-stock-items

The Tower Systems knowledge base is a comprehensive online resource designed to help Tower Systems POS users get the most out of their software. It contains a vast collection of articles, tutorials, and FAQs covering a wide range of topics, from basic setup to advanced features. That it can be ac messed from anywhere at any time makes it useful for offline learning, away from the shop for those who find this useful.

The knowledge base is easily searchable and features categorised topics for easy navigation. Additionally, it provides step-by-step tutorials and answers to frequently asked questions.

To get the most out of the knowledge base, users can utilize the search function, explore categories, read related articles, and contact Tower Systems support if needed. By using the knowledge base, users can save time, learn at their own pace, and improve their understanding of Tower Systems POS software.

We invite POS software customers to suggest knowledge base article topics. We also review knowledge base search requests, looking for any that are not covered by current articles.

Our knowledge base is an evolving resource that our customers interact with daily. Enhancing it helps us and it helps our customers.

Tower Systems serves local independent small business retailers. As small businesses, efficient use of the software is key. The knowledge base and other training and support resources are key in helping these retailers leverage good value from their investment.

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Free POS software commented marketplace find.com.au helps local retailers attract local shoppers

October 14, 2024
3 Min read
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FindIt is a free marketplace made for local independent retailers. It helps then be found by local shoppers.

This free platform, made here in Australia by Tower Systems, seamlessly connects local businesses with consumers seeking a unique and personalised shopping experience. It links with the Tower Systems POS software for a data feed.

Already local retailers are grateful for new shoppers arriving in their shops thanks to a free listing of their products on FindIt.com.au.

  • Retailers can effortlessly showcase products to a wider audience through a user-friendly online platform.
  • No website development or management required – FindIt takes care of everything. Linking is easy and fast.
  • Leverage the power of SEO expertise to ensure your products rank prominently in Google searches.

Streamlined local shopping for local customers: 

  • FindIt acts as a comprehensive online catalogue, allowing customers to discover from their phone, tablet or computer a diverse range of products from local retailers.
  • Enjoy the convenience of adding items from multiple stores to a single basket for a seamless research.
  • FindIt facilitates a direct connection between customers and retailers, fostering a sense of community and personalised service.

A free and sweet fit for Tower Systems POS software customers:

  • Retailers who utilise the Tower Systems POS software, automatically gain access to FindIt, extending your reach at no cost.
  • FindIt seamlessly integrates with your existing Tower Systems POS solution, streamlining your operations.

Supporting local Aussie retail businesses:

  • FindIt is a proud advocate for independent Australian retailers, empowering them to compete in the digital landscape. It was built to serve this purpose.
  • Together, we champion the values of local businesses – community engagement, personalised service, and unique product offerings.

FindIt is unique in that it is not about making money for Tower. Retailers can list products at no cost whatsoever. The goal is to encourage shoppers to find shops near them that have products being sought out. This really is all about nurturing local in-store shopper traffic. We think we’re pretty unique in that regard.

Learn More:

  • Explore the capabilities of Tower Systems POS software at https://www.towersystems.com.au/.
  • See FindIt here: www.findit.com.au.
  • Witness the user-friendly interface and comprehensive features through readily available online demonstrations.
  • Tower Systems exclusively caters to local independent retailers in a range of specialty retail , fostering a strong partnership with the local business community.

FindIt is evidence of the practical support Tower systems offers local independent retailers in Australia and New Zealand. We are grateful to have the resources to deliver this for our customers.

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What’s the difference with Tower Systems POS software?

October 11, 2024
2 Min read
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There is a difference between the various POS systems in the market and a difference between the various POS software companies in the marketplace. Only someone who has used the various systems can truly know the difference.

We can’t speak for what our POS software does compared to another, just as they can’t for us.

What we can speak to is what we focus on for differentiation, what we offer and what we do to stand out, be talked about positively and to be loved. Here are some areas of differentiation we pursue:

Human service. Call us, and a human answers. For POS software customer service you can speak with a human, someone skilled in retail and skilled in using our POS software. They will chat with you to understand your questions. They will answer without following a script. It’s a conversation, between humans. Better still, you can. speak with the leadership team of the company for any escalation.

Your voice matters. You can promote software changes and have other users of the software vote on them. Suggestions on this transparent voting platform are considered and reviewed prior to finalising the content of each software update. Every update has some of the suggestions addressed – demonstrating that we listen.

Small business focussed. Not selling to big groups or chains means that each customer is equal, each voice as important as the other, none of our customers get lost in a crowd of monsters and ants. In our community everyone is equal, and respected as such.

Proactive change. Thanks to regular software updates the POS software itself evolves as the needs of retail evolve, sometimes faster – ensuring that the software is a commercially valuable solution in a rapidly, changing retail landscape.

No hidden fees or costs. Tower approaches pricing with transparency. We make our money from renting access to the software. There is no required payments platform, no fee per transaction in customer businesses.

Learn your way, in your time. Thanks to an awesome library of training videos that is regularly expanding and a wonderful library of knowledge base articles and that these are brought together through structured learning paths, staff in retail businesses using our POS software can easily learn, for themselves and the business they serve.

These are some of the ways we seek to differentiate at Tower Systems.

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POS software for cafes

October 10, 2024
1 Min read
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From kitchen printing to a host of other facilities, our POS software now serves the needs on many local cafes. Here is a new short video from us demonstrating some of these tools now in the latest release of our POS software.

Aussie made POS software and Aussie supported.

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Software for sewing shops helps these local specialty retail businesses thrive

October 9, 2024
3 Min read
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Tower Systems makes POS software for sewing shops. The needs of these shops vary from the needs of traditional retail.

This sewing shop software is packed with facilities to serve these needs and more.

Here are some of the ways our Tower Systems POS software for sewing shops helps sewing shops leverage their uniqueness:

  1. Rare visit loyalty.  We are told that customers visit a sewing shop infrequently. Our software offers subtle loyalty tools that encourage more value from each visit.
  2. Pre-orders. Easily manage selling products before you have them in-stock. Collectors love these facilities.
  3. Repairs management. If you do repairs, track them from the moment they arrive – for repairs done in-house and externally. Track parts and labour and easily advise customers when the repair is complete.
  4. Club / collector marketing and support. Leverage clubs and collectors with offers and pricing. Nurture the love of home sewing and connecting to this community, and growing the size of the community.
  5. Special orders. With some items ordered in for a customer request, managing these types of orders helps the business to manage opportunities and to capture revenue in advance.
  6. Serial number tracking.  Tracking serial numbers for items can help with warranty and insurance claims.
  7. Sell by length. This may seem basic. It’s not available in some software. In the Tower software, you can sell by length, including fractions.
  8. Rent. If you rent our machines, easily track with our software.
  9. Track the untrackable. Using our software you can track even small items that cannot support a barcode. We have an easy and certain way you can do this.
  10. Manage product variants. Plenty of products in a sewing shop come in different colours and sizes. Managing these variations is easy with our software.
  11. Remind shoppers for servicing. If you sell sewing machines, bring shoppers back for servicing visits easily with notifications.

Our Australian made and supported sewing shop software does much more than this. Be sure to see it for yourself, live and obligation free, to see if it could serve you and your business.

We are grateful to serve plant of locally owned and run sewing shops with our POS software and with websites we have built that are connected to our POS software.

We understand the importance and value of local specialty retail …

  • Local matters. Local sewing shops make a vital contribution to local communities and families. Our software helps you leverage your localness.
  • You are a key asset. Only your business has you and your people. You can leverage you through facilities in our sewing shop software.
  • You can bank on loyalty. Points don’t reward loyalty. What is a point worth anyway? In our software, you have fresh loyalty tools you can bank on.
  • The unseen can reveal opportunities. Data, good data, is evidence on which you can expect to make better business decisions.
  • Not every shopper will walk past your door. A seamless connection between your software and a beautiful website can reach them.

Our Sewing Shop Software is rich in features, robust in service and backed by a team of specialists ready with training and support for local sewing businesses.

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Software made for local trophy shops

October 8, 2024
2 Min read
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Running a trophy shop can be demanding, juggling inventory, engraving requests, and diverse orders. Tower Systems’ Australian-developed POS software is here to help, streamlining your operations and allowing you to focus on what you do best – creating champions.

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Here are some off the benefits of Tower Systems POS for Trophy Shops:

  • Team pricing: Easily manage team-based discounts to encourage business and support local teams.
  • Pre-configured packages: Offer pre-set trophy packages by sport or event for faster ordering.
  • Bundle: making buying easier and more appealing.
  • Inventory management: Say goodbye to stock shortages! Track inventory levels and reorder supplies before you run low.
  • Component management: Our software can handle orders with multiple components, ensuring smooth order creation.
  • Engraving management: Efficiently manage engraving requests. Input details directly into the system, track progress, and guarantee accurate inscriptions.
  • Order tracking: Keep track of everything from initial quotes to final pickups. Eliminate misplaced orders and keep customers happy. Identify regular clients for targeted marketing.
  • Customer notification: Inform customers about order completion via SMS or email with our POS software.
  • Data-driven decisions: Gain valuable insights with detailed sales reports. Track sales by category to understand business performance and optimise stock levels for future purchases.
  • Sell online: Connect your POS to Shopify, BigCommerce, WooCommerce, or Magento for a seamless online sales solution.
  • Loyalty: with shopper traffic not your usual daily or weekly shop, the Tower loyalty solution can help infrequent shoppers spend more with you.

Why Tower Systems is could be a good fit:

  • Experience: We only serve local small business retailers in specialty retail channels. We understand uniqueness. We offer features like “manufactured goods” to manage multi-component products and repair management tools for customisation tasks.
  • Investment in your business: POS software is a long-term investment. Streamlined operations, improved customer service, and valuable data will propel your trophy business to success.

Local Support, Local Success: Tower Systems is dedicated to supporting local businesses in Australia, New Zealand and nearby. We offer human-based support, understanding your needs and providing one-on-one demonstrations to ensure our software meets your specific requirements. Our commitment to transparency means we’ll always tell you if our software doesn’t fit your needs.

Together, let’s see how our POS software can elevate your trophy shop. Call 1300 662 957 or email sales@towersystems.com.au.

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POS software for pop-up shops helps local retailers thrive

October 8, 2024
3 Min read
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Pop-up shops give retail businesses an opportunity chance to connect with customers in a temporary setting, often for a limited time. They are somewhere you can experiment, to explore new opportunities.

Tower Systems offers an easy-to-use POS software solution specifically built for pop-up shops. Our Retailer Roam solution is made for retail on the go: from a pop-up shop to selling at a local market to selling from the back of a truck. Its is an ideal pop-up shop POS solution.

Here’s what our Tower Systems team considered when designing our pop-up POS software:

Flexible and Scalable: Pop-up shops are all about being adaptable, and what you sell can change too. Tower Systems’ POS software is built to handle these changing needs. It’s easy to add or remove products, adjust prices, and manage stock levels on the go.

Spot-on Stock Management: Keeping track of your stock is crucial for pop-up shops to avoid running out or having too much. Tower Systems gives you strong inventory management tools, including barcode scanning, stocktakes, and live inventory updates. This means you always know exactly what you have in stock and can make smart decisions about ordering more.

Happy Customers, Loyal Customers: Building a base of loyal customers is important for any business, including pop-up shops. Tower Systems helps retailers capture important customer data for making good decisions.

All the Payment Options: Making it easy for customers to pay is key to a smooth experience. Tower Systems supports a wide range of payment methods, including cash, card, and digital wallets. This flexibility means you can take whatever your customers prefer and make checkout a breeze.

See Your Results Clearly: To make decisions based on data and get the most out of your pop-up, you need good reporting and analytics. Tower Systems offers tools and insights to help you do just that.

Cloud-Based Convenience: The pop-up shop POS software solution from Tower Systems is cloud-based, so you can access it from anywhere with an internet connection. This is perfect for pop-up shops that might be in different locations or have staff working remotely.

Aussie Support at Your Back: Tower Systems offers local support and expertise, so you know you’ll get help whenever you need it.

Picking the right POS software is key to pop-up retail success. Tower Systems would love to chat with you about your needs and see if they might be the perfect fit. Get started here: sales@towersystems.com.au or call 1300 662 957.

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