The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Latest stories

Supercharge small retail business operations with our smart POS software integrations

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We are grateful to lead with an ever  growing network of POS software integrations with other leading applications and partners, making our POS software an even more powerful tool for small business retailers. We understand that running a business efficiently is key, and these integrations are designed to do just that – saving you time, reducing keystrokes, and minimizing errors.

By connecting your POS system with other essential services, you can streamline operations and focus on what matters most: your customers. From accounting and e-commerce platforms to payment gateways, marketing tools, and even inventory management systems, our integrations open up a world of possibilities.

What do these integrations mean for you?

  • Increased efficiency: Automate tasks and eliminate manual data entry, freeing up your time and resources.
  • Reduced errors: Minimise the risk of human error by seamlessly transferring data between systems.
  • Enhanced functionality: Extend the capabilities of your POS software by connecting it with best-in-class solutions.
  • Improved customer experience: Offer a seamless and convenient experience for your customers, from checkout to loyalty programs.

Explore our expanding ecosystem of integrations:

We’re constantly adding new integrations to our platform. Below is a snapshot of our current partners, showcasing the diverse range of solutions available to you. This list is current as of today, but keep an eye out for updates as we continue to expand our network!

CompanyFeature
XEROAccounting
ABCISAccounting
WOOCOMMERCEE-commerce
SHOPIFYE-commerce
MAGENTOE-commerce
PCEFTPOS/LINKLYPayments
TYROPayments
SMARTPAYPayments
HUMMPayments
ZIPPayments
RAAMember Discounts
PINPAYMENTSPayments
XCHANGEITEDI
GNSEDI
EASTERN DISTRIBUTORSEDI
MAXWELL AND WILLIAMS (HAG)EDI
KONGSEDI
PERMIER PETEDI
MASTERPETEDI
AIRR / TUCKERSEDI
JUST FOR PETSEDI
EVERGREEN CONNECTEDI
MAILCHIMPMarketing
MESSAGE MEDIASMS Services
BIKE EXCHANGEEDI
CENTREPAYPayments
QUESTPayments
MX51Payments
WINDCAVE (DPS)Payments
EPAYElectronic Vouchers
TABCORP (REQUIRES EXCHANGEIT)Lottery
POSTECFuel
TANDAStaff
DEPUTYStaff
ALLOTRACDispatch
TREKStock
SPECIALIZEDStock
PACSTREAMEDI
TITLEPAGEEDI
REMOVE.BGOther
REMOVAL.AIOther

Our next update takes us another leap forward in this space. We will let our customers know more in the next few days.

We’re committed to providing our customers with the best possible tools to succeed. We’re actively working to integrate with even more applications and partners, so be sure to check back regularly for updates. If you have any suggestions for integrations you’d like to see, please don’t hesitate to contact us! We value your feedback.

Terrific insights from attending Spring Fair in Birmingham

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We gained some terrific insights from attending Spring Fair in Birmingham this year and while most of those insights are for our in-house consideration we share here some general observations.

Seeing retail trends from overseas before they hit locally is an advantage for sure.

Talking with retailers far from our latch can help us see retail through a broader lens.

Listening to supplier challenges can help us enhance the software to better serve them too.

Being away can help you see more clearly what’s local to you.

Spring Fair 2025 delivered in these ways and plenty more. There was innovation to see and some terrific ideas to considers a result of the experience. It’s the conversations that are most beneficial.

We appreciate the opportunities trade shows bring, whether they’re as an attendee or exhibiting. We always discover opportunities that can benefit our customers as well as us.

Forget the big payday: making every day count in small business retail

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Gone are the days when retailers could bank on a hefty payday by simply selling their business. Today, the smartest strategy is to extract value every single day. This is why we have a mantra at Tower Systems for local small business retailers: make everyday your payday.

This shift in mindset is crucial. Instead of dreaming of a distant payout, focus on building a thriving business that rewards you consistently.

How do you make this happen?

Start by viewing your business through a new lens. Every decision, from staffing to pricing, should be evaluated with “daily profitability” in mind.

Here are some key strategies to put this into action:

  • Optimise your workforce: Streamline your roster to maximise efficiency and minimise labour costs.
  • Prioritise customer interaction: Ensure your most skilled staff are on the floor, guiding customers and encouraging higher spending.
  • Create captivating displays: Eye-catching window displays and in-store presentations will draw customers in and inspire browsing.
  • Maximise impulse purchases: Strategically place enticing offers in high-traffic areas to boost sales.
  • Implement smart pricing strategies: Explore options like loyalty programs (discount vouchers, hampers), bundle deals (2-for-3 offers), and multi-buys to increase average transaction value while minimising price comparisons.
  • Negotiate the best deals: Secure the best possible prices from suppliers and always take advantage of settlement discounts.
  • Expand your reach: Leverage online and social media platforms to promote your business and attract new customers.
  • Encourage deeper basket purchases: Identify opportunities to upsell and cross-sell, encouraging customers to buy more with each visit.

Ultimately, the success of your business rests on your shoulders. Don’t blame external factors like suppliers or landlords. Take ownership of your decisions and their impact on your bottom line.

By relentlessly pursuing profitability, you’ll not only increase your daily earnings but also significantly enhance the long-term value of your business.

Need help tracking your progress? Tower Systems POS software provides the tools you need to easily monitor your business performance.

Tower Systems is not your usual POS software company. We have retail experience and this informs the service we provide, the support we offer and the tech we build – to help local small business retailers run more valuable retail businesses, shops they love working in and from which they benefit personally as well as financially.

We are grateful to support Australian charity shops and opportunity shops with half price software that serves their needs

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Tower Systems is honoured and grateful to support local op shops, charity shops, and community-owned enterprises by providing Point of Sale (POS) software specifically designed for their needs.

We understand the unique challenges faced by these organisations, particularly those with a volunteer workforce. Recognising the high volunteer turnover, we’ve prioritised making our software easy to use and learn.

Giving back to the community

As part of our commitment to giving back, we offer charity businesses a significant discount on both our software and training. This makes it easier for these organisations to invest in essential tools that can help them thrive.

Key features of our charity shop POS software

  • Intuitive Interface: Our system is straightforward to learn, even for staff with varying levels of computer experience. Volunteers can quickly get up to speed and start using the system effectively.

  • Flexible Inventory Management: Track stock by product type, size, colour, style, or individual item. Gain valuable insights into sales trends to optimise your product offerings.

  • Customer Loyalty: Our cash-off loyalty program is a proven way to increase customer spending and encourage repeat business. This can provide a vital boost to your organisation’s revenue.

  • Security and Control: Protect your business with robust security features and built-in checks and balances. Ensure the safety of your takings and financial data.

  • Community Focus: Engage with local clubs and groups through targeted promotions and pricing. Build stronger relationships within your community and attract new customers.

  • Data-Driven Insights: Gain valuable data to optimise stock management and decision-making. Use sales data to identify popular items and adjust your purchasing accordingly.

  • Online Presence: Expand your reach with seamless integration between your POS system and a professional website. This can open up new sales opportunities and allow customers to browse your offerings online.

Empowering charity organisations

By providing essential tools for inventory management, sales tracking, and customer engagement, we empower charity organisations to focus on their core mission. Our software frees up valuable volunteer time and resources, allowing staff to concentrate on what matters most – supporting the community.

Let Tower Systems help you serve and thrive

Tower Systems is a local Australian company with a long history of serving the community. We are dedicated to providing exceptional software solutions that help our clients achieve their goals.

With our discounted pricing, user-friendly software, and volunteer-focused training, Tower Systems can help your charity shop transform into a thriving hub of community support and sustainability.

Thank you for supporting local Aussie charities!

Shopify website development advice for small business retailers

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We urge small business retailers to take care when selecting an individual or business to undertake Shopify web development. Inside the Shopify web developer ecosystem there are people who take the money, do the bare minimum and run – failing the retail businesses that paid them.

How do you spot a Shopify web developer who is not likely to serve the needs of your retail business? Here is our advice …

Look at their quote. Is it professionally laid out? Is it well written? Is it understandable? Is it complete? If it is none or only some of these things they may not be the developer for you for if they take this approach representing themselves what approach will they take representing you?! we say … be particularly concerned about text based quotes.

Look for understanding. In their words there should be indicators that they understand your needs and that they want to understand your needs. The website is all about you and your business after all.

Speak to them. We have seen shonky web developers void this at all costs. Speak to them. Talk with them. Engage in conversation. You are looking for someone you can trust your business with. Speak to them.

Look at them. Ask for a Zoom meeting, so you can meet face to face. Ask them to show you sample Shopify sites in this meeting and to explain why each is a good sample site for you to consider./ Sometimes we see web developers avoid Zoom meetings so they can hide behind typed words. face to face c an be revealing.

Say you don’t understand. Tell them you don’t understand some or all of their pitch. Test their patience. See if they meet you at a tech jargon level that you are comfortable with. Challenge them. test them. It is vital they use words and terms you understand. They haver to meet you, not you them.

Be in control. You are the customer. You choose the web developer you go with. decide whether you accept their quote and their terms. You do these things when it suits you. Do not succumb to pressure as anyone pressuring you on timing may be serving their needs and not yours.

Website development right now is like the 1800s gold rush – fast, unregulated with a lot of people being negatively impacted along the way and only a few finding gold.

Take your time. Be sure of what matters to you. Choose the business you want to work with, they business you think can hell you achieve what you want.

Know that you get what you pay for. by that we mean … some web developers under quote as a business model either because they will cut corners or because they know they can charge extra for what they did not know at the start. Again, take your time, be sure of your needs, and remember the carpenter adage: measure twice, cut once. Time spent before you make a decision on your Shopify web developer could ensure that the outcome is better for you and your business.

Enhanced POS software update from Tower Systems

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Retailers are loving the latest POS software update from Tower Systems. Delivered early this month, this update is the first for 2025 with more updates advanced in release plans. here is some of what the already delivered update provided:

Trade Price Discount at Point of Sale
Apply the trade price as a discount directly at the point of sale — no customer account or profile will be required. To Setup trade price discounts please follow the advice in our knowledge base.

Ordering by Sales – Projected based on sale/soh
Calculate the average weekly sales and determine the number of weeks of stock on hand. You can set a target number of weeks for stock levels, and the system will automatically generate a purchase order to meet this requirement. To use forecast ordering please follow the advice in our knowledge base.

Variant Sorting
The ability to sort product variants alphanumerically (Default) or in a custom order. This sorting will automatically reflect on your website, ideal for displaying sizes in a specific order like XS, S, M, L, and XL without manual adjustments. To use variant sorting please follow the advice in our knowledge base.

As we noted, these are just some of the enhancements in this latest POS software update.

Developing POS software updates here at Tower Systems involves customer consultation, beta testing and, then, production release. It’s a structured process, complex, time consuming – all in the focus of delivering a robust and valuable software update to our customers.

POS software update content is derived from customer suggestions submitted through our democratic na transparent Software Ideas process. We are so grateful to have this platform and for the wonderful and valuable ideas it harvests from our customers.

This latest POS software update from Tower Systems is a testament to our commitment to continuous improvement. We believe in a collaborative approach to development, actively seeking customer feedback and incorporating their valuable insights into our release plans. This ensures that the software remains relevant, efficient, and a valuable asset for businesses of all sizes. We encourage all our customers to explore these new features and experience the enhanced functionality they offer.

AI tools in POS software help local retailers save time and make more money

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AI-Powered Retail: Empowering Small Businesses with Tower Systems

Tower Systems pioneered the integration of AI tools into our Point of Sale (POS) software approximately two and a half years ago. Since then, these AI capabilities have undergone significant evolution, becoming increasingly sophisticated and delivering unparalleled value to our customers.

From streamlining manual processes and enriching product descriptions to providing instant, profit-driving insights and automating previously intractable tasks, our AI-enhanced POS software for specialty retailers stands at the forefront of innovation. It’s a testament to our commitment to equipping small businesses with the most advanced, intelligent, and powerful retail technology available.

As an early adopter in the burgeoning field of AI-powered POS solutions, Tower Systems has amassed invaluable experience in serving retailers and guiding them towards greater success. This expertise is particularly crucial for small businesses operating within resource-constrained environments. In today’s fiercely competitive landscape, where direct-to-consumer sales from suppliers are on the rise and larger businesses leverage cutting-edge technology to gain an edge, these AI-driven tools provide a vital competitive advantage.

Recognising the unique challenges faced by local small businesses within the Tower Systems community, we have meticulously tailored our AI tools specifically for the retail sector. These tools are not generic; they are designed to address the specific needs and priorities of our customers.

Looking ahead to 2025, we remain committed to continuous evolution. As AI technology advances, we will continue to refine and expand our AI capabilities, leveraging the valuable insights and feedback provided by our customers to unlock the full potential of this transformative technology.

There are plenty of benefits of our AI-powered POS software, including:

  • Enhanced efficiency: Automates repetitive tasks, freeing up valuable time for staff to focus on customer service and other critical areas.
  • Data-Driven decisions: Provides real-time insights into sales trends, customer behaviour, and inventory levels, enabling informed business decisions.
  • Improved customer experience: In so many ways in the software.
  • Increased profitability: reduces losses, mitigates bad behaviour, nurtures good decisions and reveals money-making opportunities.
  • Competitive Advantage: Levels the playing field for Tower Systems small business retailers by providing access to powerful, AI-driven tools previously available only to larger enterprises.

By embracing AI and continuously innovating our POS software, Tower Systems empowers small businesses to thrive in the digital age. We are confident that our AI-powered solutions will continue to play a pivotal role in the success of our customers in the years to come.

Tower Systems helps small business retailers make more money from their businesses

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There are wonderful money-making and business-saving features in our Tower Systems POS software. Here are three stories from just the last week that showcase its power:

  • We helped a customer uncover the truth. They had a trusted employee who had been stealing $30,000 over the course of a year. Our POS software provided the evidence they needed to take action.
  • We helped a customer identify $50,000 in additional revenue. The Insights Dashboard in our system highlighted sales opportunities they were missing out on. With a few tweaks to their marketing and sales strategy, they were able to lock in those extra sales.
  • We helped a customer shed dead weight. The “What’s Not Working” tab in the Insights Dashboard revealed $25,000 worth of stock that just wasn’t selling. By acting on this information, the customer was able to clear out this dead stock and free up cash flow for more profitable products.

These are just a few examples of how Tower Systems POS software can help your business. The Insights Dashboard is a powerful tool that uses smart technology and AI to give you real-time insights into your business performance. It can help you identify areas for improvement, track trends, and make data-driven decisions that will boost your bottom line.

In today’s retail landscape, it’s easy to get caught up in being busy. But busyness doesn’t always equal profitability. A truly successful business is one that’s making money. When it comes time to sell your business, profitability is one of the key factors that will determine its value.

Tower Systems POS software can help you take your business to the next level. We’re passionate about helping retailers succeed, and our software is designed to give you the tools you need to be more profitable.

Call us today on 1300 662 957 (Australia) or 0800 444 367 (New Zealand) to speak to a member of our sales team, or email us at sales@towersystems.com.au. We’d be happy to show you how our POS software can help you achieve your business goals.

We’re a small and local retail business focussed POS software company. Our software is made only for these businesses, to fuel efficiency and profitability. We are grateful to serve so many local retailers in this mission.

Looking at retail in 2025

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Some of us got together yesterday to talk about the outlook for local small business retail in 2025. Here’s a video of the discussion.

 

Small business retailers are the backbone of the Australian economy. Tower Systems is proud to support local retailers across a range of speciality channels.

Insights from the Tower Systems Team

On 23rd January 2025, our sales team – Tim, Justin, and Mark – came together to discuss the outlook for local small business retail in 2025. They shared their insights from conversations with retailers nationwide, highlighting key trends:

  • Focus on In-Store Experiences: Retailers are increasingly investing in creating engaging and memorable experiences for their customers in-store.
  • Diversification of Offerings: Small businesses are expanding their product and service range to better meet customer needs.
  • The Rise of AI in Business: Artificial intelligence (AI) is being used to automate tasks, enhance customer service, and boost sales.

The video also showcases how Tower Systems’ POS software can help small businesses adapt to these changes and thrive in the new year.

Key Takeaways from the Tower Systems Video:

  • The in-store experience is king: Retailers are prioritising creating engaging and memorable experiences for customers in-store.
  • Diversify your offerings: Expand your product and service range to better meet customer needs.
  • Embrace AI: Leverage AI to automate tasks, improve customer service, and drive sales.
  • Thrive in 2025 with Tower Systems: Our POS software can help your small business adapt to these changes and succeed in the new year.

Watch the video to learn more about the future of small business retail in 2025.

Tower Systems: Your Partner in Retail Success

This insightful conversation highlights the importance of local small business retail and how Tower Systems empowers them with our smart POS technology.

About Tower Systems

Tower Systems is an Australian-based, small business-focused POS software company. We develop and support POS software specifically designed for niche speciality retailers in Australia, New Zealand, Papua New Guinea, and surrounding regions.

Why Choose Tower Systems?

  • We develop and support our own POS software, ensuring you receive exceptional service and support.
  • Our friendly and helpful staff are readily available to answer your questions via our contactable help desk.
  • Our POS software benefits a wide range of businesses, including:
    • Jewellers
    • Garden centres
    • Bike shops
    • Toy shops
    • Bookshops
    • Repair shops
    • Produce businesses
    • Farm supply businesses
    • Fishing shops
    • Pet shops
    • Charity businesses
    • Landscape gardening businesses
    • Antique shops
    • Sewing shops
    • Haberdashery businesses
    • Newsagents
    • And many more!

Find out more about how Tower Systems can help your business thrive at www.towersystems.com.au.

  • Call us on 1300 662 957
  • Email us at sales@towersystems.com.au

How POS software embedded AI tools from Tower Systems help small business retailers

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Back in mid 2022, Tower Systems released the first embedded AI tools in its POS software that serves local small business retailers. In the time since, we have further enhanced our embedded AI tools facilities, expanding the assistances delivered to our indie retailer customer base.

Being an early-adopter in the AI within POS software space has helped it win new customers. More important that this is the help we have delivered to our POS software customers.

The AI tools embedded in our POS software, which our customers can choose to use or not, focus on saving time, improving the speed and quality of decision making, revealing hitherto unknown insights about the business and increasing sales.

Making these POS software AI tools available for small business retailers positioned Tower Systems well back in 2022, a position maintained as we have delivered more AI assist tools within the software and without additional cost tour customers.

From auto generation of product descriptions to auto population of product data and images to discovering decisions that can be taken that will absolutely make more money for the business – these AI tools in the Tower Systems POS software have tangible commercial value.

One retailer told us that they have reduced allocated time for some tasks by 12 hours a month thanks to the tools. Another retailer told us that they can track thousands of dollars of additional revenue directly back to using the AI tool in the POS software.

2025 will see significant enhancements of the AI tools embedded in the Tower Systems POS software with the first of these just a few weeks away. This update, which is already in testing, delivers extraordinary benefits that will help local small business retailers compete beyond what has been possible until now.

Tower Systems has been a pioneer in leveraging the power of AI to empower local small business retailers. By proactively integrating cutting-edge AI capabilities within our POS software, we’ve not only differentiated ourselves in the market but also provided invaluable support to our customers. These AI-driven tools deliver real, measurable results, from increased efficiency and reduced workload to significant revenue growth.

As we continue to innovate and expand our AI offerings, Tower Systems remains committed to equipping independent retailers with the technology and insights they need to thrive in today’s competitive landscape.

“Hooking” Your Customers: how our Tower Systems POS Software helps your fishing business thrive

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In the competitive world of fishing and outdoor retail, it’s not just about selling gear – it’s about hooking your customers and keeping them coming back for more. This is where Stickiness truly matters.

Retailer, the locally made and supported POS software from Tower Systems, is designed specifically for fishing and outdoors businesses, bait and tackle businesses,  offering features that enhance customer engagement and drive long-term loyalty.

Here’s how Retailer helps you build that “Stickiness”:

  • Instant Rewards: Capture those impulse purchases and encourage repeat business with instant loyalty rewards. Offer vouchers for the next purchase, redeemable within a timeframe you set. This is particularly effective for seasonal shoppers, common in our industry.

    • Did you know? 19% of vouchers are typically redeemed, with a surprising number used the same day, especially by male shoppers!
  • Smart Receipts: Go beyond a simple transaction. Include valuable information on your receipts:

    • Product Care Instructions: Extend the life of their purchases and demonstrate your expertise.
    • Local Fishing Tips: Share insider knowledge on hot spots, fishing times, and techniques. This valuable information will make you the go-to resource for local anglers.
  • Community Power: Foster a sense of community and attract new customers with club and group discounts.

    • Think outside the box! A “club” could be as simple as a group of friends who fish together regularly.
  • Creative Bundling: Increase average order value and make your store unique with bundled goods.

    • Examples: “The Ultimate Bass Combo” (rod, reel, lures), “The Weekend Angler Pack” (rod, reel, tackle box, cooler). Retailer’s features make it easy to manage bundles and track inventory effectively.
  • Beyond the Sale:

    • Repair Services: Track repairs efficiently and keep customers informed, building trust and encouraging future business.
    • Special Orders: Personalise the experience by ordering items specifically for customers and notifying them upon arrival.
  • Marketing Made Easy:

    • Targeted Campaigns: Leverage customer data to send timely offers based on purchase history, birthdays, and more.
    • BOGO Offers: Easily manage Buy One Get One Free promotions at the register for a consistent customer experience.
    • Catalogue Support: Seamlessly integrate catalogue pricing and promotions into your point-of-sale system.
  • Customer Focus:

    • Serial Number Tracking: Provide customers with peace of mind by including serial numbers on receipts for high-value items.
    • Gift Vouchers: Offer a convenient gift option for those who are unsure what to buy.
  • Business Efficiency:

    • Supplier Comparison: Analyse supplier performance to optimise your purchasing decisions.
    • Flexible Payment Options: Offer Buy Now Pay Later (BNPL) for customer convenience and improve cash flow.
    • Remote Management: Stay connected to your business from anywhere with Retailer’s powerful remote access features.

Retailer is more than just POS software; it’s a tool to build a thriving, customer-centric fishing business. By leveraging its features, you can increase customer loyalty, drive sales, and solidify your position as the go-to destination for anglers in your community.

Contact Tower Systems today to learn more about how Retailer can help you “hook” and retain more customers. 1300 662 957. sales@towersystems.com.au

Vela APX Announces the Acquisition of Tower Systems

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January 21st, 2024 – Melbourne, Australia – Vela APX, a division of Vela Software Group and Constellation Software Inc (CSI), is pleased to announce the formation of Tower Systems, following the acquisition of assets from Tower Systems International Pty Ltd. This acquisition strengthens Vela’s portfolio and enhances its capabilities across independent retail in Australia and New Zealand.

Tower Systems provides Australian-made and supported Point of Sale (POS) software designed specifically for independent and specialty retailers. With tailored solutions for sectors such as jewelers, garden centres, bike shops, pet stores, and more, Tower Systems empowers local businesses to streamline operations, enhance customer experiences, and grow sustainably. The company also offers integrated services such as eCommerce website development, inventory management, and accounting integrations, ensuring a comprehensive solution for retailers. Backed by a dedicated support team and decades of industry expertise, Tower Systems is a trusted partner for small businesses across Australia and New Zealand.

Mark Fletcher, founder of Tower Systems commented: “I am grateful to have found a happy and strong home for the Tower Systems community of team members and customers and to have done this at a time of my choosing. I am also thankful for the opportunity to continue to serve the business as it evolves in its service of local independent small businesses. Our mission remains: to help local indie retailers thrive.”

Gavin Williams, General Manager of Tower Systems, expressed excitement about joining the Vela Software Group, “We’re excited to join the Vela Software Group, a move that builds on the dedication and talent of our team. This partnership will help us grow, innovate, and continue providing practical solutions that make a real difference for the Retail businesses we are proud to serve.”

Mark Schmutter, Group Director at Vela APX, echoed this sentiment in saying “We are thrilled to welcome Gavin, Mark and the Tower Systems team to the Vela Group. Their expertise in providing real solutions for independent retailers helps to strengthen our position in these markets both in Australia/New Zealand and with our other business unit servicing similar customers in the UK. Tower’s agility, innovation and flexibility, combined with Vela’s network of expertise and resources, will allow them to thrive and continue evolving with their customers.”

This acquisition reinforces Vela’s “connected autonomy” model, providing Tower Systems with the agility to innovate while benefiting from the broader support and resources available within the Vela Group.

For more information on Tower Systems and Vela APX, please visit velaapx.com or contact us at vela_m&a@velaapx.com.

We learnt plenty attending the National Retail Federation Big Show in New York last week

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While the real gold of what we learnt at the NRF Big Show, the largest retail / tech conference and trade show in the world, is being kept close for our internal use, we do have some takeaways to share.

The NRF Big Show 2025, organised by the National Retail Federation, attracted around 40,000 attendees and featured around 450 speakers across 200 sessions. The trade show hosted around 1,000 companies. It was a conference and trade show about tech in retail, for retailers.

This year’s theme, “Game Changer,” highlighted the pressing challenges and transformations within retail and urgent need for innovation and adaptability in a rapidly evolving landscape.

Artificial Intelligence (AI) was the hot topic in presentations and on vendor stands. Only a few companies on the trade show flow did not include AI in their key pitch. From the small and niche to the large, AI was the headline. Those without it felt out of date.

Key discussions at the event focused on the integration of AI across a range of businesses and covering a variety of uses:

  1. In retail:
    1. Migrating back off functions to the shop floor.
    2. Faster and better-quality decision making.
    3. Elimination of complete manual tasks.
    4. New monetisation opportunities.
  2. In software businesses:
    1. Faster development time, lower development costs.
    2. Faster, lower cost and more accessible customer service.

Conference sessions.

Workshops were packed, standing room only, often with 1,000 in attendance to hear from retailers and tech companies about their collaborative innovation and how it benefited the retailer.

AI driven inventory management was an often-covered topic. I sat in sessions on several different businesses (Dicks Sporting Goods, GAP clothing, Freedom Furniture (Australia), Men’s Warehouse, Academy Sports & Outdoors and more.

They covered how AI tools helped them cut inventory management labour costs, improve stock turn, make beneficial dynamic pricing decisions, have less out of stocks and increase sales by giving in-store associates easy access to information.

Most presentations talked about how third-party AI products were key to delivering these benefits, with the POS providing one of the data sources for the AI led innovation. On the trade show floor plenty of mid-tier POS software companies pitched embedded AI tools to help drive inventory related profitability. However, when asked two of these could not answer beyond a bland, canned, sales pitch.

The AI pitch from POS software companies to retailers in 2025 is reminiscent of the cloud pitch in the early 2000s except that the financial benefits of AI are tangible for all retailers, large and small – especially small given their limited resources and the easy access to the power of AI.

AI is more interesting to retailers today than cloud was (and maybe is) because it is ubiquitous, we see ourselves interacting with it daily.

A cohesive omnichannel solution pitch was common among all POS vendors. It was clear that integrations are key here, offering flexibility.

Ease of staff learning was also covered in several presentations with retailers noting that onboarding new staff had been dramatically reduced. At Dicks, for example, their goal was a POS UX facilitating training taking < 10 minutes compared to the previous 6 hours experience.

It was interesting hearing questions from retailers in the conference sessions. Most related to AI. These were usually from mid-size retail staff:

  • What’s the labour cost saving from AI?
  • How long does it take to experience saving from using AI?
  • What’s the transactional cost of the AI tools?
  • How hard is it to use the AI tools?

Each question has positive answers available. There was little contention or controversy. It left me with a feeling that for most AI was not a matter of if but more one of how soon can I.

Tower Systems was an early adopter in the AI space for small business retail. In 2022 we delivered terrific innovation and have enhanced this since. Our retailers are loving the time they save thanks to our Ai tools and the quality business decisions they can make with speed as well.

POS software made for local independent bookshops

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Our Tower Systems POS software is tailored to the unique needs of local independent bookshops in Australia and New Zealand.

Developed and supported locally and in consultation with local bookshop owners and staff, it provides a comprehensive suite of features to streamline operations and enhance customer experiences.

The bookshop software is not set in stone. It continues to evolve as the needs and opportunities for local bookshops evolve. Here’s how it looks today:

Key features of our bookshop POS software for local independent bookshops include:

  • AI tools to help you be efficient.
  • Book Club Management: Easily manage book club memberships, track rewards, and streamline fundraising efforts. This helps you connect with readers, serve them and win business from them.
  • Efficient Special Order Handling: Seamlessly process special orders, track their status, and notify customers of their arrival.
  • Advanced Inventory Search: Quickly find books by author name, part of author name, or title.
  • International Barcode Integration: Directly connect to international barcode databases for efficient lookups.
  • AI-Powered Product Descriptions: Leverage ChatGPT integration to generate compelling product descriptions that boost customer search results.
  • Intelligent Returns Management: Identify slow-moving titles and streamline the return process, optimising inventory and maximising returns.
  • PacStream Connectivity: Access the powerful PacStream platform directly from our software, enabling streamlined supply chain management and cost savings.

Our software is designed to empower independent booksellers and help them thrive. Whether you prefer cloud-based or desktop solutions, we offer flexible deployment options and expert support to ensure a smooth transition.

Sell online. Choose the online platform that suits your needs and interests: Shopify, BigCommerce, WooCommerce. You are not locked in.

By choosing our bookshop POS software, you’re investing in a tool that supports your community and strengthens your business. We’re committed to helping you create a vibrant and engaging space for your customers.

You can rely on this POS software for bookshops:

  • Easy and accurate selling.
  • Search products by title or author.
  • Special orders for customers.
  • Club / group pricing to win more sales.
  • Free integration with FindIt local marketplace.
  • Easy online selling.
  • TitlePage integration.
  • PacStream integration.
  • Locally made software.
  • Local help desk support.
  • Awesome training resources.

We are grateful to bookshop software customers who help us be relevant in this rapidly changing marketplace.

This software is made for local independent bookshop businesses. It is not for chains or big businesses.

Software made for jewellers in Australia and New Zealand

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Tower Systems is grateful to serve hundreds of jewellers in Australia and New Zealand with POS software made specifically for them.

In the rapidly changing landscape of Australian retail, independent jewellers occupy a special place. They bring a unique blend of passion, expertise, and customer service to the communities they serve. But in today’s competitive market, it’s crucial for these businesses to have the right tools at their disposal to flourish.

Tower Systems understands the specific needs of Australian jewellers. Their software is designed to streamline operations, boost sales, and enhance customer loyalty, allowing jewellers to focus on what they do best: creating beautiful pieces and providing exceptional service.

Streamlined operations for efficiency and accuracy

Tower Systems’ software goes beyond traditional point-of-sale systems. It offers a comprehensive suite of features specifically designed for jewellery stores, including:

  • Jeweller-specific stock management: Track inventory down to the finest detail, including stone details, weight, and grading.
  • Seamless integrations: Connect with Xero for accounting, Shopify and BigCommerce for online sales, and EFTPOS terminals for secure payments.
  • Second-hand goods management: Simplify the buying and selling of pre-owned jewellery with dedicated features.
  • Repair management: Track repairs both in-house and with external vendors.
  • Event marketing tools: Create targeted marketing campaigns based on customer anniversaries, birthdays, and other special occasions.

Boosting Sales and Customer Satisfaction

Tower Systems empowers jewellers to not only manage their stores efficiently but also to grow their sales and cultivate stronger customer relationships. Here’s how:

  • Loyalty programs: Design and implement loyalty programs tailored to your clientele, encouraging repeat business and referrals.
  • Sell by weight and fractions: Cater to customers who want to purchase specific gold or gemstone quantities.
  • Sell anywhere: Use the Retailer Roam™ app to process sales from anywhere on the shop floor, enhancing customer service.
  • Special order tools: Take pre-orders for items you don’t have in stock, capitalising on customer demand.
  • Data-driven insights: Gain valuable insights into sales trends and customer behaviour to make informed business decisions.

Empowerment through training and support

Tower Systems prioritises customer success. They provide a structured onboarding process, including:

  • Pre-installation training and information packs
  • Personalised one-on-one training delivered remotely or on-site
  • Unlimited follow-up training
  • Data conversion assistance
  • Access to a comprehensive knowledge base and video library

Tower Systems’ commitment goes beyond initial setup. They offer ongoing support through their local help desk, ensuring that jewellers have the resources they need to get the most out of the software.

The Tower Systems difference

Tower Systems stands out from the competition in several key ways:

  • Focus on independent jewellers: Their software is designed specifically for the needs of Australian jewellery stores, not generic retailers.
  • No lock-in contracts: Jewellers are free to cancel their subscription at any time.
  • EFTPOS choice: Tower Systems integrates with various EFTPOS providers, allowing jewellers to choose the one that best suits their business.
  • Australian-made and supported: Tower Systems is a local company that understands the Australian jewellery market and provides local support.

By partnering with Tower Systems, Australian jewellers can leverage locally made and supported POS software that is tuned for their type of business.  With their user-friendly software, comprehensive training, and ongoing support, Tower Systems empowers jewellers to thrive in the competitive retail landscape.

POS software helping Bathroom Supplies businesses thrive

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We are grateful to help local bathroom suppliers businesses thrive with POS software that serves their needs. Here are easy in which our Tower Systems POS software can help bathroom supplies businesses:

The customer account management, variable pricing, inventory management, serial number tracking, product care, services tracking, chemical product note management, customer reminder and other tools work well for people in bathroom suppliers businesses. On top of these features you have Xero accounting integration, Shopify integration and plenty more.

Using this software, bathroom supplies businesses are able to track inventory, track labour, render invoices, create quotes and do much more to have a better handle on the business day to day and to spot trends that can be leveraged into the future.

There is also an option for using the POS software for bathroom supplies businesses out on the road, away from the business shop or office. It’s terrific for transacting on the road business.

Within the bathroom suppliers software, you can remember use and care instructions for each product. While this is optional, it offers the business the ability to be more than a seller of products. Selling products with information, intellectual property, can differentiate the business and this is key to return business.

Can I use the software to manage repairs? Yes. You can track jobs, parts and labour. Plus, communication with customers is streamlined.

Can I remind customers about servicing? Yes.

Can I do this by text or email? Either, we support both.

Can I look-up historical servicing records for a specific customer? Yes.

Can I create a quote for a customer and manage this? Yes.

Can I track / manage quotes? Yes.

Can I track using parts from my shop and labour to make other products? Yes.

Can the software track special or one-off orders for customers? Yes, from the moment the order is placed.

Can I manage selling second-hand items? Yes.

Can I group items together to sell in a pack or bundle? Yes, it’s easy to create packs using the software.

Does the software track product serial numbers? Yes. You have a couple of different ways you can do this.

Can I sell some items by colour, size and style? Yes.

Can I sell some items by weight or measure? Yes.

Can I integrate the software with my suppliers? Yes. We have many customers importing stock files and invoices. If you want to provide a supplier a data feed of sales of their product, our software can do this too.

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