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The repairs management tools in the Tower systems POS software are being used across a range of retail channels as they embrace the management of repairs, large and small, within their businesses.

Initially developed more than twenty years ago, the repairs tools today are current, made for today, serving fresh needs as more retailers offer customer service repairs in-house as well as through external repairers.

Some of the functions our specialist retail software’s repair features are being used for include:

• In Jewellers: Jewellery and watch workshop repairs, dated manufacturing.
• In Bike Shops: Bicycle and tricycle repairs, warranty returns.
• In Garden Centres: Landscaping services management.
• In Firearms Stores: Gunsmithy and equipment repairs, warranty returns.
• In Pet Shops: Aquarium installations.

Repairs management software is flexible, serving a range of needs outside managing the actual repairs themselves. The flexibility in the software enables it to be used in different businesses for different purposes – from job management, to workshop management and traditional repairs management.

The software tracks the labour and resources used from a billing and inventory management perspective. It also handles allocation of repairs or parts of a repair to venues outside the business (for contracting and supplier exchanges or repairs for warranty issues, for example) and tracks repair staff and couriers used in shipping repairs. Once the repair is ready for pick-up by the customer, the software finalises the billing and advises the customer by SMS or another preferred method. Payments are processed with the usual depth of our retail software’s point of sale functionality – customers can make multiple payments against a repair or a specialist manufacturing, pay through cash, EFTPOS, PayPal or other methods.

See the repairs tools for yourself in this function-specific demonstration:

We are grateful to the jewellers, bike shop owners and others who have worked together to find common needs in this area of repairs management and tracking, so that one piece of software can be useful and efficient across multiple retail channels.

Managing repairs is not something you see in POS software usually as it is a complex area of business management, with many options to be handles and different business situations to be considered. Our years of experience and our many customers have helped us provide a piece of software of which we are most proud.

Our Aussie made and supported POS software with serial number tracking facilities is loved by a range of retail businesses. The serial number tracking tools set it apart, providing specialty tools for these businesses for which serial number tracking is vital.

From the moment inventory arrives in a business, serial numbers can be tracked, right through to when the items are sold.

Our POS software customers can choose the extent to which they engage with serial number tracking. some prefer to only track as they sell while others prefer to track from the moment the goods first arrive.

Using the software, retailers can record serial numbers sold to a customer. This can be helpful for insurance claims, warranty claims and more. It is this level of accurate record keeping that is particularly helpful to retail businesses.

Ideal for jewellers, pool maintenance businesses, mobility scooter businesses, music shops, firearms dealers, bike shops, pet shops, appliance businesses, the serial number tracking tools in the Tower Systems POS software are loved, they set the software apart. We have developed the facilities with retailers and others who rely on serial number record keeping.

By tracking serial numbers using the POS software, you can provide a level of service to customers they will appreciate. Serial numbers are listed on receipts. They are recorded, too, for later use should the item be stolen from the customer and they need to do a claim.

Tracking serial numbers in this POS software also sets your business up for longer term tracking of the service history of an item. This can be a valuable way to differentiate the services provided by your business.

Join Justin in this video made here in-house as he explains and shows some of the benefits of the serial number tracking in our POS software:

The serial number tracking tools in the Tower Systems POS software are another example pop the specialist nature of this POS software, they are another way this software helps specialty retailers be specialty.

If your retail business tracks product serial numbers, or pet microchip numbers, this specialty retail POS software is worth considering. We would love an opportunity to show it to you and to get your feedback.

We have a structured approach for helping Access POS software customers to migrate to our modern POS software. This includes data conversion if that is appropriate, comprehensive training and guidance on establishing business practices to drive data integrity and consistency.

It’s our work helping Access POS software customers make the move to our POS software that has informed our processes and guided us on the advice we provide once a business has made the decision to move.

Sometimes, a thorough data assessment means that an Access POS software user is better off starting detain, with a clean dataset and thereby not conversing data problems that has built up in their old software over time. It’s up to the customer, once they have the facts, they can decide what is best for their business.

Access POS software customers can expect to benefit from:

• Access to a broad team of professional on our professional help desk.
• The opportunity to suggest product enhancements.
• Easy access to customer forums, which are held online.
• Online access to a knowledge base, a searchable manual, with 700 or so articles covering how to use the software and how to leverage its facilities for better business management.
• Access to our leadership team, and it is a team – five people who lead each core part of our business.
• Access to comprehensive training long after the software is installed and the data converted.

Good POS software can benefit a retail business in many ways. Our goal when it comes to Access POS software customers who convert to us is to land them comfortable and confidently in their new and current tech environment, to help them make the most of the opportunities opened to them through the move.

Whether you make the move from Access POS is up to you. We don’t know their software. we have not used their software. This is why we say the decision is 100% yours to make.

Our message is that we are here with an alternative, an alternative that others before you have gone with. We can connect you with them, so you can see for yourself whether this move could be right for your business.

A fresh update to our POS software is now in beta release. This update delivers a range of enhancements including advances online sales tools, along with a significant productivity benefit.

Thanks to under the hood tech enhancements, we are rolling out some significant benefits with this update.

Along with enhancements driven by our team here, we are also delivering some enhancements suggested by customers through our Software Ideas platform, a platform through which customers suggest enhancements and other customers vote. It’s all very democratic, and transparent.

This latest POS software update has gone through internal QA, an alpha release cycle and, now, beta release. It will sit here for a couple of weeks prior to full commercial release.

Our update release process is not driven by speed. We prefer to take our time and ensure that what we deliver is stable and commercially loved.