Helping small business retailers save time on POS software data backups

kb-backupOur rich content POS software knowledge base is full of advice and assistance for retailers using our Point of Sale software on how to do safe and fast backups of business data. This advice includes information on off site backups for speed and security in any size and scale of business.

The image shows some of the backup specific content on our knowledge base that can be searched by our customers. This rich resource is in addition to live help desk support available to our users as well.

Offering access to a range of backup options including cloud based services retailers partnering with us have choice available to them.

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The easy way to learn how to use POS software – for retailers & retail employees

towertrainingTower Systems makes it easy for retailers and retail business employees to learn its smart POS software when and where they want through a comprehensive cloud based POS software Training Academy.

Through this exclusive to Tower academy users are able to learn the whole software or just the part of the software they are interested in at that time.

Customers tell us they love this resource and appreciate the investment we make in maintaining it as useful for all retail niches we serve.

The Training Academy is exclusive to Tower and serves as a valuable point of difference – winning new business for us.

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Independent retailers benefit from loyalty choice in POS software

For years, retailers, especially independent and small business retailers, have been told to follow retail giants and reward loyal shoppers with points that can be redeemed for gifts and discounts.

Dutifully, many small business retailers acted on this – but without a thought-through strategy to achieve the best outcome for the business.

Without a financially rewarding outcome for a business, a loyalty program is worthless.

This is why retailers, in any retail channel and in any retail situation – high street, shopping mall, rural and or regional – need options in terms of shopper loyalty rewards. It is why Tower Systems offers valued options in its Point of Sale software.

While a points based program is useful, it could be that the business will benefit from a different approach.

Good POS software will offer flexibility. This flexibility can add thousands of dollars to the bottom line performance of a retail business each year.

The Tower Systems Point of Sale software supports multiple loyalty options that include: a traditional points based approach, interfacing to the respected Vii Accumulate loyalty platform, interfacing to the equally respected Transactor loyalty platform, interfacing to Flybys NZ and offering a unique and flexible front end loyalty solution.

Having so many options available provides Tower Systems retail partners with commercially valuable flexibility.

The loyalty platform selected by a business depends on the needs of that business. A business that chooses POS software without broad flexibility will be limited in what they can achieve for their business with their software.

Big system interfaces

Vii Accumulate – used by Qantas, BankWest, Clipsal and others – and Transactor – used by Westfield, Amcal, Goldmark, Prouds, Avanti, Subway and others – are both used by retail banner groups and national retailers to connect stores allowing point accumulation and redemption in any location.

The Tower Systems approach with these two platforms delivers maximum flexibility for the retailers and banner groups. Through our seamless interface you have access to the facilities of either Vii Accumulate and Transactor.

Groups with as few as four retail locations could benefit from either interface.

The traditional points-based approach

In the Tower Systems software, retailers can accrue points for customers easily.

This is done by customers presenting a loyalty card, usually called a VIP card, at any time during a sale.

This is the easiest loyalty program to setup in a small or independent retail business.

The software accrues points according to rules established by the business owner. Points can be used by customers to access rewards. They can also be used to generate gift vouchers for shoppers based on points accrued.

Many retail businesses using the Tower software use the points-based loyalty facilities to encourage shoppers to spend more.

Shopper loyalty is much desired yet harder to achieve in this world with more competition, more loyalty options and a greater desire for instant gratification.

Following carefully assessment of international trends and looking thoroughly at how large and national retailers used primarily points-bases systems to drive loyalty, Tower Systems invested in an alternative, a new software based facility to reward loyalty for an often forgotten shopper.

Change the game: front-end loyalty

By using an approach we at Tower call front-ending loyalty, retailers can achieve more from first-time and infrequent shoppers. Front-ending loyalty brings a reward to the front in an effort to engage shoppers in additional purchases sooner.

Too often loyalty has been all about total spend over a year whereas above average spend in just one visit can be more valuable to a business.

It’s an approach that can encourage those who do not shop with you to purchase something else right away, to get the value of the cash discount offered.

Regular shoppers can spend the cash discount right away or come back within any time limit you set.

We started trialling this front-ending loyalty strategy in February 2013 in several retail businesses. We did it using the Discount Vouchers facilities in the Tower Systems software.

Building the basket

From the first day we saw shoppers changing behaviour.

One chap came in to purchase a specific item. When he was handed the receipt the voucher was pointed out to him – offering $2.00 off his next purchase. He was not a regular and so spent the $2.00, and more, right away on another item. He received another voucher and purchased a third item. In all, he spent three times as much as the original purchase – all because of the Discount Vouchers he received.

Around 33% of all vouchers redeemed are used the day they are received. This shows customers building the basket – adding to their purchase that day as a result of the voucher. This makes each visit more valuable to us.

Bringing shoppers back

Around 33% of redeemed vouchers are used within seven days of issue and the remaining 33% are redeemed up to four weeks after issue.

Here’s another real story: A month after we started trialling this new approach to loyalty, a customer came in and used a voucher she had picked up a couple of weeks earlier. She was happy to get $5.00 off a $45.00 item she wanted. This resulted in another voucher so she bought another item for $29.95.

This customer said she would be back. Two weeks later she was.

You control the business rules covering how vouchers are issued and redeemed. You control your financial exposure at all times.

Like any good loyalty program, you need good levers with which to drive shopper engagement and to deliver the benefits it needs to justify the investment.

The Discount Vouchers facilities in the Tower software have this.

You control the amount of each sale you are prepared to give away on the voucher.

You control the products the voucher can be used for.

You control how long the voucher is live for.  I suggest 28 days but I have some retailers setting this at 90 days.

You control what it’s called

We have shoppers calling their vouchers Bonus Bucks, Cash Off, Thank You Dollars and other names retailers feel are relevant to their businesses.

The software has been developed in a way that gives each retailer complete flexibility as to what they call their program. This localisation opportunity is important as it gives you ownership over your own program.

Helping your business

With big box and national offering their corporate loyalty programs, it’s important for retailers to offer a genuine point of difference.  Discount Vouchers offer this.

While their approach is very corporate, your approach can be more flexible and more focused on early rewards. Over the months of trialling we have seen changes shopper behaviour, it gets them spending more with you.

I’m confident this fresh approach to loyalty is a game changer for any garden centre business. The control you have enables you to easily manage the cost and the value you gain from the program.

This really is a new approach to bringing shoppers back sooner and getting them to spend more with you.

So, which loyalty program is right for your business? That choice is up to you.

Tower Systems provides you with options, some of which are unique to us in our various retail channels.

Thanks to our partnerships and interfaces we provide retailers with a depth of flexibility that is extraordinary.

That you have a choice is vitally important. Better still, that you can move between the options is even better.

Where we are at today in terms of loyalty will be different to tomorrow as change is inevitable. Our commitment is to continue to refresh our software to ensure it and those who use it are competitive.

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More POS software training opportunities for March

pos-software-trainingRetailers using the Tower Systems Point of Sale software have been given more free online training opportunities in March with the release last week of new live workshop topics … and in a few hours the sessions started to fill with  retailers using the Tower software jumping on opportunities.

We select topics for training based on an analysis of help desk call reasons, knowledge base searches and customer feedback. This ensures that training is being offered in areas of need and interest among our customers.

The latest series of workshops has been promoted through our website, via our help desk and through an email sent to our customers. Access to the live training workshops is completely free including the phone call for audio participation.

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New POS software training opportunities for small business retailers

Tower Systems has announced details of eight free online training opportunities in february for retailers using its Point of Sale software.

  1. Setting up your own Catalogues 4 Feb 2014, 02:00PM
  2. Using Layby’s in Retailer from beginner to advanced 6 Feb 2014, 02:00PM
  3. How to process Customer Billing & Statements 11 Feb 2014, 02:00PM
  4. Setting up gift vouchers in your business. 13 Feb 2014, 02:00PM
  5. Using Discount Vouchers 18 Feb 2014, 02:00PM
  6. NEW MEETING: Creating Hampers and Package deals 20 Feb 2014, 02:00PM
  7. Using the Marketing Module 25 Feb 2014, 02:00PM
  8. Using SMS and Email Alerts 27 Feb 2014, 02:00PM

Tower AdvantageTM customers can book for these free workshops online – the process is automated.

If you check our website you will see online training workshops scheduled out to the end of May – providing plenty of opportunities for planning.

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Welcoming Mandarin and Cantonese speaking customers

vidmandcantWe have loaded a new welcome video to the public area of our website to make Mandarin speaking customers and prospective customers feel at home. featuring Jeremy To, one of several mandarin and Cantonese speaking POS software help desk team members here at Tower Systems, this video welcomes customers who prefer to speak with us in Mandarin.

This video shows off another point of difference for Tower Systems. We are thrilled to have people like Jeremy on our team – for his knowledge and his commitment to helping our customers access support in the language they are most comfortable using.

Tower Systems serves hundreds of retailers, many of whom are newsagents, who prefer to access support speaking mandarin or Cantonese. that we offer the service has been a factor in the growth of our company.

This new video was loaded to our website last week.

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POS software training opportunities help small business retailers

Tower Systems last week released details of its POS software user training workshop program for October 2013. The latest training workshops, delivered live and interactive through our professional Web-Ex services, is available for booking now by Tower AdvantageTM customers.

By publishing the details of the training well i advance our customers can better plan their diaries.

Bookings are made online through our training portal from where you can update your calendar. Our approach is another example of a much-loved point of difference from Tower Systems.

The latest training workshops cover an excellent mix of topics.

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Video series taking you inside our POS software company

Tower Systems has created a new page on our website for accessing the video interviews we are doing with team members. Inside our POS software company lists all the interviews filmed so far. They show real people providing authentic service to our retail customers.

The videos demonstrate a transparency by us about who we are and what we stand for. While anyone can say they have so many people or provide certain services, having real people talk about what they do and putting their name to it makes a world of difference.

These unscripted interviews show off the Tower Systems difference in a genuine and heartfelt way.

Our commitment is to live locally based customer service targeted at selected retail channels. People calling for support get to speak with humans. We happily share the names of our team members to show we’re real. Check out the videos.

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More retail employees benefit from comprehensive video training curriculum

More and more retail employees working in businesses using our Point of Sale software are enjoying and benefiting from our comprehensive video based training.

Made up of more than 130 videos, access to the library is guided through a web based curriculum facility we have developed that tracks videos watched y employee per business. This gives retailers visibility over employee engagement and can help with better management of team members.

Everyone completing a curriculum will be provided a professional certificate of achievement – something that will be a good addition to any resume pack.

The development of the certificate is another level of thoughtfulness by Tower Systems of those engaged in the professional training being delivered through this program to small business retailers and their employees.

The training program is unique for small business retailers like newsagents, jewellers, bike retailers, gift shops and garden centres. It’s been delivered as a result of considerable investment by Tower Systems.

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Retail business productivity boost from free POS software training

Retailers and retail employees engaging with the  Tower Systems Training Academy will achieve a boost in productivity as they make better use of the smart retail management software.

Developed exclusively by Tower Systems and delivering best-practice training to Tower Systems customers, the comprehensive new training resources make the relationship with tower even more valuable.

In a WORLD FIRST for newsagents, gift shops, jewellers, bike retailers and other POS software users, business owners and employees using the Tower software can learn how to use the software when and where they want without having to pay extra for the privilege.

Separate curriculums have been developed for each retail channel, delivering retail channel specific specialist education.  The total training content available per retail channel is between seven and ten hours.

This exclusive new training resource includes more than 100 training videos for each marketplace. each video is brief, allowing comfortable digestion of the content.

Professionally produced in-house by Tower Systems and peer-reviewed, this training program is accessed through curriculum platform just released on the Tower website.

Access to this new training resource is free to all Tower AdvantageTM customers.

This is a genuine first from Tower Systems. While we have had training videos in the past, we have not offered complete curriculums with this much content and with the ability for a business owner to register employees and track progress.

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Wonderful response to POS software training academy

The Tower Systems Training Academy which we launched yesterday has already attracted extraordinary interest.  Retailers and retail employees are full of praise for the large library (more than 100) training videos now available. They especially like that we have assembled the training by retail channel and work area within each retail channel.

The training materials will evolve with the software, ensuring their relevance to the latest release.

In terms of scope, the training content is equal to what someone would receive if they were installing the software for the first time. that the training is accessible online and at any time and as often as they want, our customers can be certain of knowing what they need to know to make the most of the business management and growth opportunities in our software.

As one of our customers told us yesterday: this is the best training resource ever for retailers.

With course materials developed specifically by retail channel: bike shops, jewellers, newsagents, garden centres and gift shops, we have released a recourse of extraordinary value to each channel, resources that business owners and employees can and will use to drive business productivity and the benefits they unlok using their Point of Sale software.

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Retailers love our new online POS software training workshops

The new online Point of Sale software training workshops launched for 2013 last week have been a terrific success. We hosted four sessions and customer feedback has been excellent. They love the delivery platform, that access is free, that the content is relevant and that they can easily interact.

Tower Systems proudly leads in the delivery of access to live, understandable and free training for retailers.  We are especially thrilled that we have been able to deliver, on time, new content this year … making our online training workshop program even more valuable for retailers using our software.

Delivering help like this to small business retailers is important to our mission to help this end of the retail space to gain more value from IT.

Indeed, in the online training area, actions speak louder than words.

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Fresh jeweller software on show this weekend at JAA show

Tower Systems will be showing off its new software for Jewellers at the JAA trade show in Melbourne this weekend.

This boutique trade show is an excellent event at which to kick off our trade show marketing for the year. The fair this year is combined with a gift fair in Melbourne – attendees can freely move between the two shows. This gives us double the customer potential as we have terrific software for jewellers and gift shops.

We will also see plenty of homewares business owners as well as newsagents at this event as both work at expanding the product focus of their businesses.

The software we will be showing is fresh as it is the very latest version of our software, released just two days ago. This is very exciting as there are genuinely innovative facilities we are now showing for the first time, marketplace leading facilities that are sure to be loved by existing customers and desired by those not using our software.

Trade shows will play an important role in our marketing mix in 2013. We’re excited to get started and show off the Tower AdvantageTM.

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Helping Chinese speaking small business retailers

We are thrilled to have been able to complete a series of face to face one-on-on in-store training sessions for Chinese speaking retailers in Melbourne this week. Delivered byb one of our Chinese speaking help desk team members, this free training helped the small business owners to learn more about their Tower Systems Point of Sale software and thereby to achieve more from their partnership with us.

This is the Tower AdvantageTM in action and we are proud to be able to deliver this. It’s one thing for a software company to say they deliver good customer service and another entirely to actually deliver.

Just about every visit we make to a retail business reinforces the value of a full service relationship. Retailers and their staff learn more and thereby extract more business value. Online only businesses can’t and don’t do this … it makes us wonder about the lost productivity of such remote and hands-off software company operations.

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Helping people when they purchase a retail business

It’s not often you get something for nothing in this world. Here at Tower Systems we buck the norm and deliver a free day of live and personal training to people purchasing a retail business using our current retail management software.

The free training is available to people when they purchase a retail business using our software. We can deliver the training before or after they take over.

We have been delivering this free training for years. Indeed, over the years we have delivered more than $250,000 worth of this training – at no cost to the participants or those selling their businesses.

We are proud of the benefits and our help in ensuring that new owners of a business have some knowledge of the software they will run in the business.

The training sessions can include one or more people from the business.  Once completed, participants have access to a suite of additional training resources such as training videos at no cost.

Once they settle into their new business, new retailers and their teams can tap into our professional help desk as well as weekly live training workshops delivered online.

The free training we provide to new retailers is another example of the Tower AdvantageTM.

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Small retail business growth advice: A strategy for success

The small steps small business retail growth strategy is about taking regular small steps in your retail store which compound in a way to dramatically enhance the value of each of three key components to the business. The key is that the business makes progress on one or more of three business growth levers every day:

  • More traffic.
  • More revenue in each sale – greater sales efficiency.
  • Better margin.

There is no grand plan needed, no master document full of words and charts. The small steps strategy is about simple achievable steps which and retailer can take in any type of business every day to build a stronger business.

The small steps strategy is made up of the following work for the three levers:

1. More traffic, new customers, existing customers revisiting

a. Consistent traffic generator promotion. Regularly promote a popular consumer product or product category outside your business – to attract new traffic.  The product category will depend on your business. Ideally it will be habit based product for which you have a strong value proposition. A good percentage of customers you win from regular promotion are more likely to visit again. These customers are often worth more than what they purchase.

b. Regular participation in catalogue and flyer based offers.  They could be catalogues covering a numbers of businesses or just for your business.  These do not have to be expensive.  Even flyers you make yourself and copy in house can work – having compelling offers is key with catalogues and flyers.

c. Regular local newspaper advertising.  Local newspapers will usually do deals if you offer a long term commitment.

d. Support for local sports clubs and community organisations.  For a few dollars you can have your business name promoted at games, in newsletters and at events.

e. Branding of at least one vehicle.  A couple of hundred dollars can get your name out in the community – everywhere you drive.

f. In-store newsletter. Delivered outside the store.  This is best done on a simple stand near the entrance to the store.

g. On your window and walls.  Use your front window and side walls to promote your business.  The right campaign ought to bring people passing by into your store.

Through a consistent program of chasing new traffic you ensure the health of the business and protect against the cost of the natural loss of customers.

2. More revenue from each sale – greater sales efficiency

Here are some simple strategies for achieving more from each sale.

a. Uncluttered counter. Make conscious decisions about what is placed at the counter. Ensure clear air around each offer so it can be seen.  A cluttered counter can hide good deals and block sales.

b. Counter offers. Choose good margin low price products which work for your demographic by tapping into interests, desires (chocolate to eat on the way home) or value – quick decision small gift lines.  Remember, a counter must be easily understood and be able to purchased quickly.

c. High traffic bargain offers. Between the entrance and the highest first stop for traffic into the business have at least two dump bins or displays with compelling and easily understood offers. Move these weekly.

d. In-store newsletter. Create a simple newsletter promoting the business and place it out the front of the business, in bags, handed out and even slipped into local newspapers. Get your message in front of customers after they leave.

e. Hotspot promotions. Identify locations where customers stop the most in your store. Place other products at these hotspots which appeal and are easy to purchase. Use the HOT products to sell other product – but the impulse products have to change a couple of times a week.

f. Dance floor change. The dance floor, the space in front of the sales counter, needs to change weekly. More often for busier shops. A fresh dance floor will show more customers ‘new items’.

g. Coupons / advertising on call to action offers on receipts. i.e. bring this coupon back within two days for XXX offer.

h. End of sale offer.  Once you complete each sale, give customers an offer to make another purchase within a limited timeframe for a discount.  This is best done with a coupon.  Consider structuring the offer to drive business in a particular category.  Track redemption by keeping coupons redeemed with receipts for the purchases.

i. Parasite displays.  These are small space displays which hang next to other products, encroaching on the space.  You can see supermarkets use parasite displays well offering products from elsewhere in space committed to popular and often unrelated product.

By focusing on sales efficiency and driving a bigger basket for each sale, you set yourself up to make more from every sale.

3. Better margin – by selling for the best price

What you charge for what you sell needs to be carefully considered.  Price is all about customer perception of value.  Value is based in a range of criteria including:

  • Convenience.
  • Added value – from purchasing from this business.
  • Perceived value – how you package a product compared to how others package the same product can lead to a different price.

a. Manage labour to focus on products with the best return to the business. This is a balance between overall gross profit dollars and margin percentage.

b. Look at items with a customer service component, where your expertise is required to make the sale or make good use of the products or where there is a reasonable after sales service component. These can usually carry a higher margin.

c. Look at the items which are unique to your business in your location or nearby.  If you are the only store serving the local community then you do have a pricing opportunity. These items can usually carry a higher margin.

d. Assess why people shop at your shop.  If they are shopping because of convenience then you have the capacity to charge more for this.  This is why convenience stores charge more for items which you can buy elsewhere for considerably less.

f. Involve others in setting sale price.  Ask your team what you can charge for an item.  Assess what they think you can “get away with”.  By polling team members, you may find that your perception on price is lower than what others expect.

You can build a stronger business by taking small steps each day which focus on new traffic, better margin and improved sales efficiency. No grand plan, no expert strategy – just small steps which leverage opportunities which exist in your retail business.

By paying closer attention to the margin you can achieve, you strengthen the financial foundation of the business and ensure that your return on inventory investment is more helpful to the bigger business plan.

This is the Tower Systems difference … practical advice for small business retailers based on sound business experience and trustworthy business data. We help retailers every day to build stronger, healthier and more valued businesses.

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Tower Systems helps retailers deal with an Tax Office audit

Data matching and other programs around taxation compliance are resulting in more retailers being audited by the Australian Taxation Office.

An audit can be daunting to a retailer as they are often asked for data which they to not access in the day to day operation of their business.  Easy access to the required data, in a form acceptable to the ATO, is vital to a successful audit outcome.

Tower Systems helps retailers using its Point of Sale software to navigate and respond to an audit by the ATO in a number of ways.  We guide the reporting of business data, answer ATO questions as to the chain of custody of the business data and provide assistance to our customers through the process.

By working with our customers and helping them efficiency access accurate information for the ATO, audits can be seen off quickly andy with a good outcome for our customers.

This help is part of our Tower AdvantageTM service.

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Hey small business retailers, if you don’t love yourself how can anyone love you?

Self-esteem about your retail business is just as important as self esteem for an individual.

If you don’t love your business how can you care for it?

This is a question that needs to be asked of small business retailers. It is a question which demands a personal and heartfelt answer.

Too often in our work here at Tower Systems we encounter retail business owners (and employees) who do not love their businesses. Indeed, we sometimes see retailers who hate their businesses. Some have lost their way, others are tired and others are over-geared and too worried about money to love their businesses.

We try and help where we can and where help is wanted. This begins by understanding the business, where it is at and where it could be. We look for opportunities, positive shoots around which we can work with the business owners and employees on addressing the factors that have caused them to lose passion for what they do.

This is not the type of work you would often see being undertaken by a software company. Tower Systems is not your average software company.

We are passionate about small and independent retail businesses. Our passion is reflected in our software, our regular suite of customer services and in helping retailers deal with bigger-picture issues such as how they feel about their businesses.

We are able to work with retailers because of our understanding of business performance data and because we are retailers too. We understand that retail can be challenging and that some days the obstacles to happiness in retail can be considerable. We draw on the practical and the personal to help the retailers we work with find ways fall in love with their businesses again.

So much about a business changes when those who work in it love the business. There is a commercial imperative to retailers and their employees loving the business.

Our most senior managers do this work within Tower Systems on a pro bono basis, helping retailers fall in love with their businesses again. We love doing it.

This post is part of a series of communications, by this blog, face to face and through other media in support of retail businesses, their owners and their employees … in pursuit of a more positive and proactive approach around building business success.

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Free POS software user training opportunities this week

Tower Systems is hosting another four free online training workshops for retailers using our Point of Sale software this week.  each workshop will be live and interactive – offering excellent learning opportunities to our retailer community.

The free POS Software training workshops this week are:

  1. Getting started with Retailer for new staff members 21 Feb 2012, 11:00AM
  2. Getting started with Customer Management & Home Deliveries 21 Feb 2012, 02:00PM
  3. Best practice for managing Subagents 23 Feb 2012, 11:00AM
  4. How to process seasonal stock orders 23 Feb 2012, 02:00PM

Access is completely free including the phone call we make for audio participation. You get the video content from any screen with internet access. People can access the workshop at work, from home or while mobile.

This is another value-add service from Tower Systems which demonstrates a big difference between software companies.

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Preparing to add regional user meetings for our Point of Sale software users

Thanks to the wonderful success of the current round of face to face user meetings for users of our Point of Sale software, we are now moving to planning our regional centre tour.  This will include a range of locations outside of capital cities based on cluster locations of our user community.

We are excited to be reaching further and further into Australia and New Zealand in providing these face to face user meetings. They are a Tower Systems point of difference which is valuable to us as well as our customers. Indeed they are part of the Tower Advantage TM.

At each of these sessions we share insights into how to get more form our software, answer user questions and open up for the forum for suggestions and feedback.

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Amazing response of POS Software user meeting national tour

We have received an amazing response to the announcement of our national POS Software User Meeting tour which kicks off in Perth on February 2.  Even though booking have only been open for less than two weeks, we have sessions filling fast.  This is great news.

We are very excited for the opportunity to connect face to face with so many retailers using our Point of Sale software and to have an opportunity to demonstrate the Tower Advantage TM so early in 2012.

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Taking Point of Sale software beyond the cash register

To stop our Point of Sale system being just a glorified cash register, we proactively engage with our customers, driving them to get more from their software, leading them to accessing the valuable and rewarding benefits accessible from committed and consistent use of our software.

Beyond our regular online training workshops, face to face user meetings, training videos and advice sheets, we reach out to customers to guide their use of our software, to help them achieve more from our POS software and to help them access tangible benefits.  Benefits such as:

  • Increased sales. Thanks to embracing the free marketing platforms in our software and our terrific loyalty marketing tools.
  • Freeing capital. Thanks to tight stock management and ordering based on sales and not gut feel.
  • Reducing costs. Thanks to making data based decisions rather than gut feel.
  • Reduced mistakes. thanks to eliminating as many manual tasks as possible.

In this sara of stories of how tough things are for retail businesses, we are offering practical one on one assistance to our retail customers, to help them make active and valuable use of the data which is collected and curated by our software … to ensure that the real benefits of partnering with us flow.

This is the Tower Advantage TM in action, delivering valuable support and assistance to help an investment in our Point of Sale system to go beyond being just a cash register.  As retailers ourselves we understand the value of this.  In our own businesses we reap the rewards of leveraging our software to the max. This is what we like to do for our customers too.

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Free on-site Point of Sale customer service visits in Brisbane this week

We have been making free on-site courtesy visits to users of our Point of Sale software in Brisbane this week.  The visits provide an opportunity for some follow up training, a health check on how the system is being used and an opportunity to answer any questions.

In developing the plan for these vista we focus on the lest experienced customers, to help them build their proficiency and develop the benefits they gain from using our software.

We are proud to be in a position to be able to our our Brisbane based customers with these free visits. It’s another Tower Advantage TM.

Too often software companies hide from their customers. These visits and the national user meeting tour announced to our customers last month and here this morning are further examples of our commitment to accessible and high-quality customer service.

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Free one on one POS Software training

Our program of providing one on one training for retailers using our Point of Sale software is working well.  Run out of our help desk and offered over the phone with our people logging into the business and training using our customer’s computer system, this is proving to be an excellent way to learn.

There is no doubt that training someone on how to use the software with their own business data is invaluable.  We usually start off showing them parts of the software and then have them take the wheel and use it themselves.  This is when we can test what they have learned.

This one on one training is delivered as part of our Help Desk service.  The opportunities for training are identified and organised by our support team based in questions asked and issues raised. Often, it is a brief session on a specific topic or issue.  It’s easy to organise thanks to the secure remote connection software we use.  We never log in without customer permission.

This is part of our exclusive Tower AdvantageTM program, the customer service program which gives retailers using our software an advantage.

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