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Here at Tower Systems we serve local independent specialty retailers, small business retailers: garden centres, bike shops, jewellers, newsagents, pet shops, music shops, bookshops, fabric shops, produce businesses, firearms dealers, homewares shops, fashion shops and more. We don’t supply big businesses or franchises.

A potential client recently asked how our Tower Systems POS software compares to Retail Express. The most honest answer is that we don’t have a direct comparison, and this is by design. Our philosophy is to invest our resources in developing our software and supporting our retail partners, rather than analysing competitive products.

We believe the only comparison that matters is the one that proves which software is the best fit for you, and that only you can make that comparison.

If you are looking for an alternative to Retail Express, consider Tower, we may be a good choice. Take your time though, look around.

A Transparent Approach to Your Decision

We are committed to making your evaluation process as simple and transparent as possible. We invite you to see our software’s functionality firsthand through our publicly accessible Tower Systems YouTube channel—no signup needed.

For a more in-depth analysis, we welcome the opportunity to provide a personal demonstration. We can walk you through our system and even conduct a function-by-function comparison with Retail Express, allowing you to see precisely how each platform addresses your specific operational needs.

Your Needs Come First

Our goal is your success. From our sales consultants to our help desk, our entire team operates on a core principle: to put the needs of your business first. We won’t pressure you or deliver a hard sales pitch. If the Tower Systems POS software isn’t the right fit, we’ll be the first to say so and wish you the best in your search.

The right software should feel like a partnership. With features and enhancements driven by suggestions from the 3,000+ local businesses we serve, our software is constantly evolving to meet the real-world demands of retail.

The definitive way to know which system is better for you is to compare them side-by-side in the context of your own business. We are ready to facilitate that comparison with Retail Express or any other software whenever you are.

Good decisions are informed ones. We offer a personal, no-obligation demonstration where you can compare our software’s features directly against any competitor. This transparent, function-by-function review is the most effective way to determine which platform will best serve you.

If you are looking for an alternative to Retail Express, do your research, and we would be grateful for Tower Systems to be part of that.

If you are looking for an alternative POS Software solution top Univex, Tower Systems may be the answer. We’d love to find out. No pressure though.

We are happy for you to compare our software to Univex if that’s what you are using, to see how we stack up. If you ask for something of the software that we know we do not do, we will say so. We love serging happy customers and happiness starts with software that serves your needs.

We think our POS Software may be a good alternative to Univex. Our software is robust, built for specialty retailers, developed locally, supported locally and made to serve a range of specialty retail channels like garden centres, toy shops,  music shops, appliance shops, gift shops, fishing and outdoor shops and more. It’s interesting to see on checking today that Univex lists marketplaces similar to ours. It seems they think we may be a competitor.

If you are using Univex and are looking for a software alternative, take your time, do the research, look at difference software packages, especially in the areas you may want better covered than you experience today. Always be on control of the timing, accept no pressure. If a sales person claims the software does something that you want / need, ask them to show it to you so you can see it and assess it for yourself.

We back our specialty retail POS Software with personal training and support. We love helping retailers get the most from their POS Software. That’s our own retail experience shining through.

Tower Systems is grateful to help Univex POS Software users consider an alternative, to see if this move could be good for the business and those who rely on the business.

We serve specific niche markets, from garden centres and jewellers to bike shops and newsagents. This focus allows us to build features that genuinely matter to each unique retail environment.

We believe in empowering local, independent businesses to thrive.

Our development and support teams are here to understand your specific opportunities, offering a level of personalised service that can make a real difference to your daily operations and long-term success.

In this insightful interview, Michael, a full-time trainer for Tower Systems’ retail software, shares his expertise on the crucial aspects of training new customers for a smooth transition. Drawing on his retail background, Michael highlights key software functionalities that retailers often prioritize, such as supplier ordering and managing product variants for online sales. He also discusses how his experience in the Army Cadets helped shape his effective training methods. Michael touches on the software’s capabilities for specialized businesses like jewelers and firearms dealers, and expresses excitement about the embedded AI tools designed for data analysis. He concludes with valuable advice for new customers on how to best prepare for training sessions.

This is another in our series about who we are, what we do and what we stand for at Tower Systems.

How important is the help desk to what you achieve with POS software? This is a good question to ask when you are considering new POS software for your retail business. No matter how knowledgable you are, how confident you are, the help desk for your POS software supplier will likely play a vital role in the benefits you achieve using the software.

Good help desk people understand your type of business and will provide context beyond do this or that. Contact can be everything in your getting more value from your POS software in your business. Context and help you make better business decisions.

Here at Tower Systems our POS software help desk people have retail experience, they can provide useful and appreciated context when helping retailers use our software. We think our help desk colleagues can help you get more from using our Tower Systems POS software.

Being locally based, our help desk team members understand local retail settings and needs, this plays into the context piece we are talking about here. They don’t use scripts. A call to the help desk is a conversation. being local means we can be more aware of local situations impacting software use, such as local payments problems or other tech factors that can impact using any software.

Help desks located off shore don’t have some of the local insights.

Too often, we see help desk staff in other businesses use rigid scripts that can cause a call take way too long to resolve. You only have to call an internet service provider or a bank to experience this.

So, when it comes to the Tower Systems POS software help desks – no scripts used or allowed. let’s talk!

By having a conversation we can often understand the query and provide the appropriate advice. The customer feels better and we feel better.

A good POS software help desk person will also look beyond the question, in case there is something they can see that you are not seeing, something from which your business can benefit if you act early. We have one customer we advised of a possible theft situation based on data we saw, this early intervention could have saved them thousands. In another business we identified thousands of dollars in dead stock they were missing and not acting on.

A good POS software help desk team will be vital to the benefits you achieve in your retail business. Consider help desk services when considering new POS software.