Hey small business retailers: hug your business
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New video: see how POS software AI integration helps small business retailers
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This video is on a customer meeting we hosted yesterday at Tower Systems. See the latest AI tools integrations in our POS software and watch as we engage with customers and prospects answering quetsions and exploring the benefits of AI tools in our POS software.
Tower Systems: partnering with small and independent retail businesses for their transformation
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Already in 2025 we are seeing change in retail as well as in our space of retail management software.
Retail businesses are evolving beyond what is traditional. This is where flexible POS software can play a terrific role. Tower Systems helps retailers with this transformation by providing data, insights and actionable opportunities.
Our POS software has evolved beyond what is traditional for POS software, all in service of local small business retailers.
We offer features designed to streamline retail operations and enhance customer engagement. These include:
- Seamless data conversion: Easily migrate from existing systems, ensuring a smooth transition and minimising disruption to your business.
- Import supplier invoices. This is easy, consistent and reliable.
- Flexible POS integration: Choose from a wide range of payment processing providers to meet your specific needs.
- E-commerce integration: Integrate with popular platforms like Shopify, WooCommerce, and Magento to manage online sales and orders seamlessly.
- AI-powered features: Leverage AI integrated tools to automate tasks like generating product descriptions, importing invoices, and conducting price comparisons, saving time and reducing errors.
- Improved customer experience: Provide personalised product recommendations and efficient order processing to enhance customer satisfaction.
- Enhanced decision making: Access real-time data and insights to make informed decisions about pricing, inventory, and marketing strategies.
We showcased the very latest in POS software at the Reed Gift Fair in Sydney this week. Visitors to the Tower Systems booth saw the latest POS Software AI Tools in action using real data from a thriving retail business from which we had permission. We are grateful for the opportunity to be at Reed this year, continuing a long tradition for us.
If you’re looking a new POS solution for your local retail business let’s talk. We’d love to understand your needs and to see with you whether our POS software could help.
It starts with you and understanding your needs though. Next, our sales crew will show if our software can help. Call 1300 662 957 or email sales@towersystems.com.au.
Tower Systems is a trusted partner for local and independent small business retailers seeking to thrive in the digital age. Our software features, seamless integration, and unwavering commitment to customer support help us empower businesses to deliver exceptional customer experiences and drive growth.
The rise of national chains, the challenge for local pet shops: how Tower Systems helps
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Local pet shops are facing increasing pressure from large national retailers and online platforms, creating a challenging environment for these vital community businesses. These family-owned enterprises are battling against national chains with significantly greater resources, making it a daily struggle for survival. The impact of this consolidation extends beyond mere business competition; it affects the very fabric of local communities.
You only have to see the growth of Pet Barn taking over local pet shops, the moves by Woolworths in investing in Pet Stock and the moves by Bunnings to introduce a pet aisle to their shops to see the extend of changes in pet retail in Australia.
Local pet shops provide valuable support for local pet owners. They are integral parts of the community, offering personalised advice tuned to local conditions – and our pet shop software can help with this.
Here at Tower System we are grateful to serve hundreds of pet related retailers. Our software made for local pet shops is embedded with features that help these businesses to better serve their local clientele and compete effectively against larger chains. Our pet shop software offers benefits designed to help local pet shops thrive including:
- Personalised service: Your staff can share locally relevant product use and care information.
- Proactive pet care: Track worming and other date-based treatments. Send timely reminders to bring customers back.
- Comprehensive pet records: Maintain records of pet microchip numbers for easy access and identification.
- Unique product offerings: Manage creation of custom products, your own products.
- Effective loyalty programs: We offer loyalty shoppers love, loyalty that nurtures more purchases.
- Streamlined special orders: Manage special customer orders efficiently and accurately.
- Targeted pricing: Offer club and group pricing.
- Data-driven insights: Use tags to gain insights into stock performance and make better business decisions.
- Flexible multi-buy options: Implement multi-buy pricing strategies, similar to coffee cards.
- Modern payment solutions: Offer integrated buy now, pay later options .
- Targeted marketing: Market to customers based on past purchases, creating personalised offers and promotions.
- Simplified accounting: Integrate with accounting software like Xero to reduce accounting and bookkeeping costs.
- Seamless online sales: Connect directly to Shopify to easily establish and manage an online store, expanding reach and sales opportunities.
If you are a pet owner, please support your local pet shop.
Tower Systems publishes: 2024 NEWSAGENCY SALES BENCHMARK: THE GAP WIDENS BETWEEN TRADITIONAL AND TRANSFORMED BUSINESSES
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This year’s analysis reveals a stark and growing divide between traditional and transformed newsagencies. The benchmark sales datasets paint a clear picture: traditional businesses are struggling, facing declining revenue and an increased risk of closure. Conversely, transformed and transforming businesses are demonstrating profitability and higher sale values.
The key differentiator lies in diversification. Transformed newsagencies have successfully expanded beyond the traditional “newsagency” model, often with minimal impact on customer perception. In fact, customer purchasing habits indicate strong support for these evolving businesses.
Key Performance Indicators: A Comparative Snapshot
| Metric | Traditional Newsagencies | Transformed Newsagencies |
|---|---|---|
| Revenue | Down 3% | Up 5% |
| Transaction Count | Down 5% | Down 3% |
| Average Basket Value | Down 1% | Up 8% |
| Gift Revenue | Down 3% | Up 11% |
| Greeting Card Revenue | Down 4% | Up 3% |
| Stationery Revenue | Down 4% | Up 5% |
| Counter Impulse Sales | Down 12% | Up 15% |
| Online Revenue | $0 | Typically $75,000+ annually |
| Magazine Unit Sales | Down 12% | Down 7% |
| Newspaper Unit Sales | Down 13% | Down 8% |
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These figures highlight the fundamental differences in product offerings, pricing strategies, customer demographics, and overall business approach between the two groups.
While the data provides valuable insights, some of the most compelling examples are difficult to categorise. In the results I have observed newsagencies generating substantial revenue (approaching $100,000 annually) from coffee and related products, clothing, and high-end collectibles. The inconsistent categorisation of these segments across stores makes direct benchmarking challenging, but the overall trend is very clear to see.
Transforming the business away from traditional is profitable and vital.
Transformed newsagencies are even outperforming traditional businesses within core newsagency categories. This success isn’t driven by supplier support or increased compliance with traditional product demands. Instead, it stems from a more dynamic business environment, a positive in-store atmosphere, and a broader customer base.
Traditional suppliers would benefit from actively supporting newsagents in diversifying beyond the traditional shingle.
There is no doubt that transforming a traditional newsagency is hard work. Some do not embrace the opportunity because of concerns over costs. In me experience the costs are not great. The biggest challenge is making the decision to act as in doing this you have to leave tradition behind. There many who purchased newsagencies because of the ease of tradition.
The Path to Transformation
There’s no one-size-fits-all solution for success. Anyone claiming otherwise is mistaken. The first step is understanding your current position through data analysis. Next, develop a tailored plan and execute it with clarity, commitment, and by leveraging the experience of others.
newsXpress, a marketing group supporting newsagents, can assist in this process. We help newsagents navigate this transformation. For more information, contact Michael Elvey (not a salesperson, but a dedicated support team member) at help@newsxpress.com.au or 0400 331 055.
The Tower Systems newsagency software is key, as 1,800+ newsagents can attest.
POS software connected Shopify websites help small business retailers thrive in 2025
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A growing number of retailers are establishing online presences to reach new customers. These businesses are utilising Tower Systems to create websites integrated with their point-of-sale (POS) software. Examples of some of these newly connected websites include:
- https://whitescarlett.com.au
- https://wildrabbitgifts.com.au
- https://popandharv.com.au
- https://hallieandfinn.com.au
- https://wilburwillows.com.au
- https://beauiegifts.com.au
Significantly, none of these websites explicitly identify the businesses as traditional retailers. This strategic decision aims to attract customers based on their purchasing needs rather than preconceived notions about the business type.
In today’s retail landscape, a strong online presence is more critical than ever. It provides the most effective means of attracting new customers, leveraging existing inventory, retail space, and staff, and establishing a fresh and profitable direction for the business.
Tower Systems leverages wonderful POS software and SHopify skilled people to bring these opportunities to life. This local expertise is a key advantage, as many web development companies outsource this work overseas.
We offer a comprehensive service, providing both specialised retail POS software and professionally designed Shopify websites that seamlessly integrate with the POS system. This integration is secure, fast, and efficient. The Shopify websites we develop are tailored to each individual retailer’s specific needs and requirements, populated with data collected through the integrated POS software.
As both a Shopify website developer and a POS software developer, and as an Australian-based business, Tower Systems is ideally positioned to serve the needs of local retailers. Our extensive experience within the retail sector has enabled us to assist numerous businesses in attracting new customers through their online platforms.
Tower Systems’ Shopify website development service for small business retailers is offered at a fixed price.
By embracing e-commerce and leveraging Tower Systems’ expertise in retail and web development, retailers can unlock a wealth of new opportunities. From seamless website integration to a focus on targeted customer acquisition, Tower Systems empowers retailers to thrive in the digital age. Is your business ready to join the growing number of successful online retailers? Contact Tower Systems today to discuss how we can help you achieve a prosperous future.
The websites listed above, all operated by retail businesses, showcase unique, engaging, and relevant online presences. They present a contemporary image for these businesses, which is essential in 2025 and beyond.
The websites listed here, all operated by local retail businesses, showcase unique, engaging, and relevant online presences. They present a contemporary image for these businesses. This demonstrates the power of strategic online positioning and the importance of partnering with a provider like Tower Systems, who understands the nuances of both retail operations and effective e-commerce strategies.
We are committed to helping retailers navigate the digital landscape and achieve sustainable growth through integrated POS and website solutions.
Tower Systems exhibiting at the Sydney Reed Gift Fair
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We are loving being at the Sydney Reed Gift Fair, a major national trade show that started yesterday.
As the only software company here, we are representing well, showing off our AI enabled POS software for independent small business retailers. Already we have made plenty of new contacts. The first day was terrific.
Now, we are into day two and we’re up and running.
Our POS software software can help retailers save time, make more money, and run their businesses more efficiently.
each of us representing Tower Systems and our POS software at the trade show worked on our pitch.
We’re not just selling software; we’re offering a complete retail transformation.
In our pitch, we highlight the core benefits for retailers. We explain how data conversion is seamless, meaning they can easily transfer their existing customer and product information without any headaches. We also showcase the smooth e-commerce integration, which effortlessly connects their online and in-store operations. But the real showstopper? Our AI-powered features in our POS software. These intelligent tools are a game-changer, helping retailers make smarter decisions, optimise stock levels, and personalise customer experiences like never before.
We emphasise how our software empowers retailers to save valuable time. Automated tasks, streamlined processes, and intuitive interfaces free up their staff to focus on what truly matters: providing exceptional customer service. And, of course, we show them how to make more money. Improved inventory management, targeted promotions, and data-driven insights contribute directly to their bottom line. Ultimately, we’re giving retailers the tools they need to run their businesses more efficiently and effectively.
The Reed Gift Fair is the perfect opportunity for us to connect with potential customers, demonstrate our software’s capabilities, and showcase how we can help them thrive in today’s challenging retail landscape. We’re confident that our innovative POS solution will resonate with retailers looking for a modern, powerful, and, importantly, easy-to-use system. We can’t wait to hit the show floor and share our passion for retail technology.
We are here at Reed Gift Fair ready to connect, demonstrate, and inspire. Our POS software can be the key to unlocking retail success for many different indie local retail businesses.
Come and see us – we’re excited to share our vision for the future of retail.
At Tower Systems, we help local small business retailers who sell hard to track products
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Helping all retailers embrace the spirit of Valentnine’s Day
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There are many Valentine’s Day opportunities outside of cards, flowers, chocolates, sexy clothes and a night out. We think every retailer can embrace the opportunity and connect with Valentine’s Day.
While Valentine’s Day is undeniably a commercial bonanza, it is an opportunity for and local small retail business to stand out and more meaningfully connect with locals.
Here’s our Tower Systems advice, our take on opportunities for local retailers, no matter what you sell. Here are five ways to spread Valentine’s love:
Love Where You Are: Celebrate your community! Set up a noticeboard (physical or online) and encourage locals to share what they adore about the area. Think stories, photos, or any expression of local love. This is a fantastic way to give back to the community that supports you.
Love What You Do: This one’s all about passion! Invite people to share what they love about their lives, hobbies, or work. Promote it as a chance for people to express themselves and share a little piece of their story. It’s a beautiful way to connect with your customers on a deeper level.
Love Others: Spread the love to those in need! Partner with a local charity and use your business as a collection point for donations. Launch a “Loving Others this Valentine’s Day” campaign, promote the charity’s work, and encourage your customers to join you in supporting them. Don’t forget to contribute yourself!
Love Lists: Get social! Over a series of posts, invite people to share their favourite things. Each day, focus on a different theme: a beloved song, a cherished photo, a go-to recipe, a must-read book. Ask them to explain why these things are so special to them. It’s a fun way to spark conversation and get people sharing.
The Love Seat: Create a cosy spot in or outside your shop—a “love seat” for two! Promote it as a place for friends to catch up, rekindle connections, share stories, and make memories. Encourage old-fashioned conversation, away from the distractions of social media. Bonus points for offering complimentary coffee and cake!
These ideas aren’t designed to directly boost sales or foot traffic. Instead, they’re about showcasing who you are and what your business stands for in the community. While big businesses will be shouting about Valentine’s Day deals, you’ll be touching hearts and celebrating the true meaning of the season.
The best idea though is to leverage the suggestions here and others that flow from thinking about them outside of February 14. There is no rule as to when we should nurture love in any form and on any topic. Take the Love Where You Are idea. This is something you could run mid-year as a support for your location.
Being the business known for nurturing love and appreciation could help strengthen your emotional connection with locals.
How does our Tower Systems POS software compare to Lightspeed software?
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We were asked this question recently and thought it might be useful to share our response here.
We have never used Lightspeed and have never looked at their software. We can’t comment about software functionality in comparison with ours. Nor can we comment about a customer service comparison between them and us.
What we do know about Lightspeed is what they themselves have said publicly.
They push Lightspeed Payments. This gives them a percentage of each transaction in shops using their software. If you add this percentage to their software rental cost you can figure out the total cost of ownership. Also, as you grow your business, what you pay for Lightspeed, through their payments platform, increases as it is a % of each transaction.
Here at Tower Systems we do not have any requirement as to payments platform. You can choose the platform that best serves your needs. We think this can be a terrific money saver.
Lightspeed targets businesses turning over US$500,000 a year.
Here at Tower Systems we have no retail business revenue target for customers we serve. Our focus is on local small independent retailers in specialty niche markets.
Lightspeed serves many large customers. We think these BIG businesses will capture more attention from Lightspeed as the company considers software enhancements.
Here at Tower Systems we only serve local small business retailers, all customer voices are equal.
The best way to see how our software stacks up against Lightspeed is by comparing it. We’d be happy to show you what our software can do. If Lightspeed is a better solution for your business we will wish you all the best. If Tower Systems is a better solution, we’d love to welcome you as a customer.
Ultimately, the best POS software for your business depends on your specific needs and priorities. While Lightspeed focuses on larger businesses and revenue-linked payment processing, Tower Systems prioritises small, independent retailers in niche markets, offering flexibility in payment processing and ensuring all customer feedback is valued equally. We encourage you to explore both options and compare their features, pricing, and support to determine which system best aligns with your business goals and operational requirements. A direct comparison, including a demonstration of Tower Systems’ capabilities, will allow you to make an informed decision and choose the POS solution that will contribute most effectively to your success.
You can reach Tower Systems at 1300 662 957 or sales@towersystems.com.au.
POS software for Garden Centres helps the locally loved businesses thrive
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Tower Systems offers industry-standard Garden Centre POS software, proudly made and supported in Australia and New Zealand. Serving over 200 garden centre customers, Tower Systems values client feedback, using it to continually evolve the software to meet the changing needs of the industry. A recent software release includes time-saving AI tools, subscription facilities and significantly expanded quote and invoice management tools.
Tower Systems’ software empowers independent garden centre owners to run profitable and enjoyable businesses, assisting them in evolving their customer mix and boosting business performance. The software manages numerous aspects of garden centre operations, including integration with Evergreen Connect, garden centre-specific inventory tracking, price change management for repotted plants, weatherproof product sticker creation, supplier invoice importing, flexible selling options (by fraction, weight, and/or length), product variant tracking, special customer orders, customer purchase history tracking, and theft reduction. It also facilitates targeted marketing based on past customer purchases.
Tower Systems’ software has been refined through close collaboration with over 200 garden centre customers. Key features developed based on this feedback include:
- Evergreen Connect link: Seamless integration and synchronisation with Evergreen.
- Dispatch management tools: Effective management of multiple trucks and deliveries, with Allotrac integration for enhanced functionality.
- Loyalty marketing: Customised loyalty programs for customer engagement and retention.
- Bulk material tracking: Easy tracking of raw material purchases and in-house product mixing and packaging.
- Local plant care information: Plant care details printed on receipts for improved customer service.
- Flexible selling options: Sales by weight, length, and fractions.
- Weatherproof product labels.
- Integrated roster options: Seamless integration with platforms like Deputy, Tanda, and Planday.
- Digital receipts: Convenient digital receipts via Slyp.
- Comprehensive quote and invoice management.
Additional benefits of Tower Systems’ software include software access for unlimited computers, Monday to Saturday help desk support, a knowledge base, and integrations with Shopify, Big Commerce, Xero, and other leading platforms. Supplier invoice import tools are also provided.
Further enhancements based on customer feedback include:
- ChatGPT and Google Gemini integration: Automated product description generation.
- International barcode database lookup: Streamlined product entry.
- Automatic photo background removal: Simplified image use for online platforms.
- Free integration with FindIt.com.au: Increased local customer reach.
- Shopper self-checkout version.
- Portable “sell from anywhere” solution: Ideal for large properties, markets, and pop-up events.
Tower Systems offers a 30-minute demo via a QR code (no details required). Personalised demonstrations can be arranged by contacting the team on 1300 662 957 or sales@towersystems.com.au.
Flexible training options are available, including a training library with short video tutorials.
Integrations with Xero (accounting), Tanda, Deputy and Planday (rostering), Slyp (digital receipts), Shopify and Big Commerce (online sales), ChatGPT (product descriptions), and RemoveBG (photo background removal) enhance productivity. The recent additions of ChatGPT integration for product description generation, international barcode database lookup, automatic photo background removal, free FindIt.com.au integration, shopper self-checkout, and a portable sales solution have been well-received by customers.
Our Sydney reed Gift Fair POS software pitch for retailers unable to attend the trade show
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Here’s a short 10-minute video we made yesterday with our Reed Gift Fair 2025 pitch:
2025 is already 6 weeks in, here’s advice for small business retailers on making the next 46 weeks really count
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Data is where to start. A clear understanding of your business’s current health is essential for successful transformation. This requires a comprehensive look at your business from all angles. Here’s a helpful checklist:
- Up-to-date profit and loss statement
- Current debtors and creditors reports
- Complete list of all business debts (formal and informal)
- Stock listing showing total stock value
- Dead stock listing (items with zero sales in six months or more) and their total value
- Floor map showing the gross profit percentage contribution by product department/category and floorspace allocation
- Total rostered hours per week (including owners, paid or unpaid) and a revenue per hour calculation
- Revenue comparison down to the category level, comparing the most recent six months with the same period a year earlier
Simply wanting to transform isn’t enough. You need to understand your current position and capacity for change. This data will reveal immediate opportunities and the resources available to fund your transformation. This list forms the foundation of any business transformation journey undertaken with clients.
Analyse and act. With this data in hand, it’s recommended to identify some “easy wins” to build momentum and focus. For example, if you have $10,000 or more in paid-for dead stock, get rid of it! The freed-up cash and space will provide a significant boost. To clear this dead stock, create a dedicated clearance area (a table or two will do) and offer a flat 50% discount.
While clearing out dead stock, analyse the remaining data to understand your business’s current performance. Review the comparison report for promising opportunities within your existing product categories. This can be a simple but effective first step.
As you analyse your data, create a list of ideas and action items. You might uncover some overlooked or neglected easy wins.
Choose advisors carefully. Some retailers consider using their accountants or business consultants for business transformation. While they can be valuable, experience suggests that unless they have current, hands-on experience in the retail industry, their advice may not be as effective.
Ultimately, this is your business and your transformation. Taking ownership of the next steps is crucial for ensuring your full investment in the changes you implement.
Now, to get match-fit. This initial phase involves data gathering, streamlining operations, and preparing your business for more significant changes. It’s all about getting your business in peak condition for what lies ahead.
But what if your current data isn’t in good shape, and you’re eager to start making changes immediately?
What is data is limited? If you’re determined to transform your business but your data is lacking, there are steps you can take on the shop floor to initiate change. Often, businesses in this situation have a traditional shop floor layout.
The following advice focuses on disrupting your current setup to encourage a fresh perspective. It’s a radical approach designed to shake things up. Remember, retail is constantly evolving, so continuous adaptation is key.
- Disrupt your layout: If you have a traditional fixture running down the centre of your shop, remove all the stock and the fixture itself. Don’t overthink it – just rip it out! Consider moving key product categories to less expected locations.
- Create a warmer atmosphere: Remove as many traditional retail fixtures as possible and replace them with everyday items like tables, perhaps sourced from secondhand marketplaces. Use a rug or other soft furnishings to add warmth and create a more inviting space.
- Stock unexpected items: Introduce one or two product categories you would never have traditionally stocked. Thinking outside the box can open your eyes to new possibilities and spark ideas for transformation.
This list is just a starting point, designed to get you thinking and acting.
Supercharge small retail business operations with our smart POS software integrations
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We are grateful to lead with an ever growing network of POS software integrations with other leading applications and partners, making our POS software an even more powerful tool for small business retailers. We understand that running a business efficiently is key, and these integrations are designed to do just that – saving you time, reducing keystrokes, and minimizing errors.
By connecting your POS system with other essential services, you can streamline operations and focus on what matters most: your customers. From accounting and e-commerce platforms to payment gateways, marketing tools, and even inventory management systems, our integrations open up a world of possibilities.
What do these integrations mean for you?
- Increased efficiency: Automate tasks and eliminate manual data entry, freeing up your time and resources.
- Reduced errors: Minimise the risk of human error by seamlessly transferring data between systems.
- Enhanced functionality: Extend the capabilities of your POS software by connecting it with best-in-class solutions.
- Improved customer experience: Offer a seamless and convenient experience for your customers, from checkout to loyalty programs.
Explore our expanding ecosystem of integrations:
We’re constantly adding new integrations to our platform. Below is a snapshot of our current partners, showcasing the diverse range of solutions available to you. This list is current as of today, but keep an eye out for updates as we continue to expand our network!
| Company | Feature |
|---|---|
| XERO | Accounting |
| ABCIS | Accounting |
| WOOCOMMERCE | E-commerce |
| SHOPIFY | E-commerce |
| MAGENTO | E-commerce |
| PCEFTPOS/LINKLY | Payments |
| TYRO | Payments |
| SMARTPAY | Payments |
| HUMM | Payments |
| ZIP | Payments |
| RAA | Member Discounts |
| PINPAYMENTS | Payments |
| XCHANGEIT | EDI |
| GNS | EDI |
| EASTERN DISTRIBUTORS | EDI |
| MAXWELL AND WILLIAMS (HAG) | EDI |
| KONGS | EDI |
| PERMIER PET | EDI |
| MASTERPET | EDI |
| AIRR / TUCKERS | EDI |
| JUST FOR PETS | EDI |
| EVERGREEN CONNECT | EDI |
| MAILCHIMP | Marketing |
| MESSAGE MEDIA | SMS Services |
| BIKE EXCHANGE | EDI |
| CENTREPAY | Payments |
| QUEST | Payments |
| MX51 | Payments |
| WINDCAVE (DPS) | Payments |
| EPAY | Electronic Vouchers |
| TABCORP (REQUIRES EXCHANGEIT) | Lottery |
| POSTEC | Fuel |
| TANDA | Staff |
| DEPUTY | Staff |
| ALLOTRAC | Dispatch |
| TREK | Stock |
| SPECIALIZED | Stock |
| PACSTREAM | EDI |
| TITLEPAGE | EDI |
| REMOVE.BG | Other |
| REMOVAL.AI | Other |
Our next update takes us another leap forward in this space. We will let our customers know more in the next few days.
We’re committed to providing our customers with the best possible tools to succeed. We’re actively working to integrate with even more applications and partners, so be sure to check back regularly for updates. If you have any suggestions for integrations you’d like to see, please don’t hesitate to contact us! We value your feedback.
Small business retail advice: make every day your pay day
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See our POS software for garden centres and landscape supply businesses in this new for 2025 demonstration
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Terrific insights from attending Spring Fair in Birmingham
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We gained some terrific insights from attending Spring Fair in Birmingham this year and while most of those insights are for our in-house consideration we share here some general observations.
Seeing retail trends from overseas before they hit locally is an advantage for sure.
Talking with retailers far from our latch can help us see retail through a broader lens.
Listening to supplier challenges can help us enhance the software to better serve them too.
Being away can help you see more clearly what’s local to you.
Spring Fair 2025 delivered in these ways and plenty more. There was innovation to see and some terrific ideas to considers a result of the experience. It’s the conversations that are most beneficial.
We appreciate the opportunities trade shows bring, whether they’re as an attendee or exhibiting. We always discover opportunities that can benefit our customers as well as us.
See our POS software for rural / produce / farm supply business in this new for 2025 demonstration
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Forget the big payday: making every day count in small business retail
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Gone are the days when retailers could bank on a hefty payday by simply selling their business. Today, the smartest strategy is to extract value every single day. This is why we have a mantra at Tower Systems for local small business retailers: make everyday your payday.
This shift in mindset is crucial. Instead of dreaming of a distant payout, focus on building a thriving business that rewards you consistently.
How do you make this happen?
Start by viewing your business through a new lens. Every decision, from staffing to pricing, should be evaluated with “daily profitability” in mind.
Here are some key strategies to put this into action:
- Optimise your workforce: Streamline your roster to maximise efficiency and minimise labour costs.
- Prioritise customer interaction: Ensure your most skilled staff are on the floor, guiding customers and encouraging higher spending.
- Create captivating displays: Eye-catching window displays and in-store presentations will draw customers in and inspire browsing.
- Maximise impulse purchases: Strategically place enticing offers in high-traffic areas to boost sales.
- Implement smart pricing strategies: Explore options like loyalty programs (discount vouchers, hampers), bundle deals (2-for-3 offers), and multi-buys to increase average transaction value while minimising price comparisons.
- Negotiate the best deals: Secure the best possible prices from suppliers and always take advantage of settlement discounts.
- Expand your reach: Leverage online and social media platforms to promote your business and attract new customers.
- Encourage deeper basket purchases: Identify opportunities to upsell and cross-sell, encouraging customers to buy more with each visit.
Ultimately, the success of your business rests on your shoulders. Don’t blame external factors like suppliers or landlords. Take ownership of your decisions and their impact on your bottom line.
By relentlessly pursuing profitability, you’ll not only increase your daily earnings but also significantly enhance the long-term value of your business.
Need help tracking your progress? Tower Systems POS software provides the tools you need to easily monitor your business performance.
Tower Systems is not your usual POS software company. We have retail experience and this informs the service we provide, the support we offer and the tech we build – to help local small business retailers run more valuable retail businesses, shops they love working in and from which they benefit personally as well as financially.
We are grateful to support Australian charity shops and opportunity shops with half price software that serves their needs
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Tower Systems is honoured and grateful to support local op shops, charity shops, and community-owned enterprises by providing Point of Sale (POS) software specifically designed for their needs.
We understand the unique challenges faced by these organisations, particularly those with a volunteer workforce. Recognising the high volunteer turnover, we’ve prioritised making our software easy to use and learn.
Giving back to the community
As part of our commitment to giving back, we offer charity businesses a significant discount on both our software and training. This makes it easier for these organisations to invest in essential tools that can help them thrive.
Key features of our charity shop POS software
Intuitive Interface: Our system is straightforward to learn, even for staff with varying levels of computer experience. Volunteers can quickly get up to speed and start using the system effectively.
Flexible Inventory Management: Track stock by product type, size, colour, style, or individual item. Gain valuable insights into sales trends to optimise your product offerings.
Customer Loyalty: Our cash-off loyalty program is a proven way to increase customer spending and encourage repeat business. This can provide a vital boost to your organisation’s revenue.
Security and Control: Protect your business with robust security features and built-in checks and balances. Ensure the safety of your takings and financial data.
Community Focus: Engage with local clubs and groups through targeted promotions and pricing. Build stronger relationships within your community and attract new customers.
Data-Driven Insights: Gain valuable data to optimise stock management and decision-making. Use sales data to identify popular items and adjust your purchasing accordingly.
Online Presence: Expand your reach with seamless integration between your POS system and a professional website. This can open up new sales opportunities and allow customers to browse your offerings online.
Empowering charity organisations
By providing essential tools for inventory management, sales tracking, and customer engagement, we empower charity organisations to focus on their core mission. Our software frees up valuable volunteer time and resources, allowing staff to concentrate on what matters most – supporting the community.
Let Tower Systems help you serve and thrive
Tower Systems is a local Australian company with a long history of serving the community. We are dedicated to providing exceptional software solutions that help our clients achieve their goals.
With our discounted pricing, user-friendly software, and volunteer-focused training, Tower Systems can help your charity shop transform into a thriving hub of community support and sustainability.
Thank you for supporting local Aussie charities!
Shopify website development advice for small business retailers
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We urge small business retailers to take care when selecting an individual or business to undertake Shopify web development. Inside the Shopify web developer ecosystem there are people who take the money, do the bare minimum and run – failing the retail businesses that paid them.
How do you spot a Shopify web developer who is not likely to serve the needs of your retail business? Here is our advice …
Look at their quote. Is it professionally laid out? Is it well written? Is it understandable? Is it complete? If it is none or only some of these things they may not be the developer for you for if they take this approach representing themselves what approach will they take representing you?! we say … be particularly concerned about text based quotes.
Look for understanding. In their words there should be indicators that they understand your needs and that they want to understand your needs. The website is all about you and your business after all.
Speak to them. We have seen shonky web developers void this at all costs. Speak to them. Talk with them. Engage in conversation. You are looking for someone you can trust your business with. Speak to them.
Look at them. Ask for a Zoom meeting, so you can meet face to face. Ask them to show you sample Shopify sites in this meeting and to explain why each is a good sample site for you to consider./ Sometimes we see web developers avoid Zoom meetings so they can hide behind typed words. face to face c an be revealing.
Say you don’t understand. Tell them you don’t understand some or all of their pitch. Test their patience. See if they meet you at a tech jargon level that you are comfortable with. Challenge them. test them. It is vital they use words and terms you understand. They haver to meet you, not you them.
Be in control. You are the customer. You choose the web developer you go with. decide whether you accept their quote and their terms. You do these things when it suits you. Do not succumb to pressure as anyone pressuring you on timing may be serving their needs and not yours.
Website development right now is like the 1800s gold rush – fast, unregulated with a lot of people being negatively impacted along the way and only a few finding gold.
Take your time. Be sure of what matters to you. Choose the business you want to work with, they business you think can hell you achieve what you want.
Know that you get what you pay for. by that we mean … some web developers under quote as a business model either because they will cut corners or because they know they can charge extra for what they did not know at the start. Again, take your time, be sure of your needs, and remember the carpenter adage: measure twice, cut once. Time spent before you make a decision on your Shopify web developer could ensure that the outcome is better for you and your business.
Tower Systems helps small business retailers avoid sell outs
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Is that the weekend around the corner?
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Enhanced POS software update from Tower Systems
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Retailers are loving the latest POS software update from Tower Systems. Delivered early this month, this update is the first for 2025 with more updates advanced in release plans. here is some of what the already delivered update provided:
Trade Price Discount at Point of Sale
Apply the trade price as a discount directly at the point of sale — no customer account or profile will be required. To Setup trade price discounts please follow the advice in our knowledge base.
Ordering by Sales – Projected based on sale/soh
Calculate the average weekly sales and determine the number of weeks of stock on hand. You can set a target number of weeks for stock levels, and the system will automatically generate a purchase order to meet this requirement. To use forecast ordering please follow the advice in our knowledge base.
Variant Sorting
The ability to sort product variants alphanumerically (Default) or in a custom order. This sorting will automatically reflect on your website, ideal for displaying sizes in a specific order like XS, S, M, L, and XL without manual adjustments. To use variant sorting please follow the advice in our knowledge base.
As we noted, these are just some of the enhancements in this latest POS software update.
Developing POS software updates here at Tower Systems involves customer consultation, beta testing and, then, production release. It’s a structured process, complex, time consuming – all in the focus of delivering a robust and valuable software update to our customers.
POS software update content is derived from customer suggestions submitted through our democratic na transparent Software Ideas process. We are so grateful to have this platform and for the wonderful and valuable ideas it harvests from our customers.
This latest POS software update from Tower Systems is a testament to our commitment to continuous improvement. We believe in a collaborative approach to development, actively seeking customer feedback and incorporating their valuable insights into our release plans. This ensures that the software remains relevant, efficient, and a valuable asset for businesses of all sizes. We encourage all our customers to explore these new features and experience the enhanced functionality they offer.
AI tools in POS software help local retailers save time and make more money
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AI-Powered Retail: Empowering Small Businesses with Tower Systems
Tower Systems pioneered the integration of AI tools into our Point of Sale (POS) software approximately two and a half years ago. Since then, these AI capabilities have undergone significant evolution, becoming increasingly sophisticated and delivering unparalleled value to our customers.
From streamlining manual processes and enriching product descriptions to providing instant, profit-driving insights and automating previously intractable tasks, our AI-enhanced POS software for specialty retailers stands at the forefront of innovation. It’s a testament to our commitment to equipping small businesses with the most advanced, intelligent, and powerful retail technology available.
As an early adopter in the burgeoning field of AI-powered POS solutions, Tower Systems has amassed invaluable experience in serving retailers and guiding them towards greater success. This expertise is particularly crucial for small businesses operating within resource-constrained environments. In today’s fiercely competitive landscape, where direct-to-consumer sales from suppliers are on the rise and larger businesses leverage cutting-edge technology to gain an edge, these AI-driven tools provide a vital competitive advantage.
Recognising the unique challenges faced by local small businesses within the Tower Systems community, we have meticulously tailored our AI tools specifically for the retail sector. These tools are not generic; they are designed to address the specific needs and priorities of our customers.
Looking ahead to 2025, we remain committed to continuous evolution. As AI technology advances, we will continue to refine and expand our AI capabilities, leveraging the valuable insights and feedback provided by our customers to unlock the full potential of this transformative technology.
There are plenty of benefits of our AI-powered POS software, including:
- Enhanced efficiency: Automates repetitive tasks, freeing up valuable time for staff to focus on customer service and other critical areas.
- Data-Driven decisions: Provides real-time insights into sales trends, customer behaviour, and inventory levels, enabling informed business decisions.
- Improved customer experience: In so many ways in the software.
- Increased profitability: reduces losses, mitigates bad behaviour, nurtures good decisions and reveals money-making opportunities.
- Competitive Advantage: Levels the playing field for Tower Systems small business retailers by providing access to powerful, AI-driven tools previously available only to larger enterprises.
By embracing AI and continuously innovating our POS software, Tower Systems empowers small businesses to thrive in the digital age. We are confident that our AI-powered solutions will continue to play a pivotal role in the success of our customers in the years to come.
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