At the Toy Fair in Melbourne yesterday, where we are demonstrating our Toy Shop software, we heard from a user of other POS software that they usually wait two days for a help desk call to be returned. That is unacceptable customer service in our view.
The majority of calls to our POS software help desk are taken when a customer calls us. Our customers can set their own call priority and thereby their own call back parameters.
No calls are left unanswered for two days, not even one day. We understand retailers call when they need help and our goal is to deliver professional help in a timely manner.
