The Tower Systems POS software help desk is not your average POS software help desk. One way this is demonstrates it its outbound call strategy, reaching out to businesses using our software to offer advice and assistance when not asked.
This proactive approach to providing a service is all about delivering unrequested assistance and helping small business retailers achieve unexpected beneficial results from their POS software investment.
Part of a structured program put in place by senior management and executed operationally through our help desk professionals, the outbound quiet customer call strategy is is much appreciated. We love the appreciative reaction from some when we call to offer help.
Too often we year of POS software help desks which struggle to get to inbound calls for days. resourcing the service so we are able to get to inbound calls quickly and have capacity for our exclusive outbound service is a point of difference we are thrilled to leverage.