Not all POS software companies are the same when it comes to software support fees.
At Tower Systems, paying a support fee is optional. If you do not pay, you can continue to use the software unhindered.
We have competitors who block access to their software if a hefty mandatory annual software support fee is not paid. We think this approach reflects a lack of trust that their customers will love their software enough to want to pay for support.
We think this type of fee is unethical as it is not explained in their pre sales process. Retailers purchasing access to their software pay too much for the first year and are then hit with an above average fee for subsequent years. By then, they feel locked in.
Shame on this other company for what they do.